Beryl Avaliações 820

Unfortunately got a bike that wasn’t working, after reporting it I got a full refund, great straightforward customer service with no nonsense.

Due to the docks for starling bank bikes being full I was unable to leave a bike docked at two of the nearest stations. As it was my first time I needed help but it was late and I had an urgent matter to attend to at home. After already losing time with trying to find a docking station I left the bike at the closer one. I reported the bike there and attempted to end the ride. Beryl wasn’t able to give me any conclusive action of ending the ride and as I already mentioned had an urgent matter I needed to get home to. In the morning I was charged £30 for 25 mins ride. At first the support was worrying but then I was guided correctly and reimbursed fairly. I would say at first the support wasn’t great but then when it was properly investigated I was firstly treated. Good review for support, I still think the e-bikes should be a fairer price. For example £0.05 a minute would be fairer

I have had to talk to the support time several times using the service in the last 6 months due to faulty equipment.
Most of the time you get told you're at fault for not following their exact guidelines, and suddenly you have a 10 pound charge on top of your day.
It is probably a great way to profiteer off a failing local bus service, but it leaves you as a customer resentful of this being your only option.
If I could rate their robotic policy driven conversation any lower; I would.

I had my first ride in a very long time and I must say the whole experience was very easy and smooth. The bike was fast and easy to handle, and the app allowed me to pause the ride for 15 minutes, which was great as I needed to pop into a shop. The online support was immediate and very helpful.
I would recommend purchasing a plan if you intend to hire the bike for longer periods, as otherwise it may become a bit expensive. However, for about an hour of leisure riding it is definitely worth it.

I highly recommend this service. Many thanks. 🚲

They got back to me in a short time

Quick help solved the issue

I ran into a problem with the locks and I got in touch with customer support for help since I got charged a 10£ violation fee and they were very understanding about the situation and refunded the amount

Fantastic idea, affordable prices. Shame about the vandalism of the UK public particularly in Cornwall. The Cherokee services team are fantastic, Max was particularly helpful today - overall this is a great idea, I feel like cameras should be put up to spot the vandals! Thanks again customer service team

Great company, appreciate the bikes

Lizzie has been amazing and really helpful 10/10 help

Lizzy was amazing is a great person. Genuinely class

Thanks Lizzie! Your arranged my refund after being charged £30 - quickly and easily too!
Many thanks 5 gold stars

Max was helpful and ended my ride when the app wouldn't let me. It was fast and painless.

I’ve been using Beryl now for 6 months and it started off great however things have gotten progressively worse and worse. The bays are nearly always empty in popular areas. When there is a bike it is usually one that can’t be unlocked - there must be a major technical issue that means once the yellow tab lock is locked in place it cannot be unlocked - often lock on the bike will unlock but the yellow tab won’t. Meaning you have to spend your money or minutes. It’s a £1 per unlock so suspect they’re making some good money on this. When the bike does unlock there’s a 50/50 that it’s charged/the electric motor works. They charge by the minute and always round up, your ride took 12 mins 2 seconds - you’re paying for 13 mins. When you get to your destination you won’t be able to end the ride, a mystery error will come up meanwhile those seconds your charged for rack up. Their CS team is generally helpful which is a good thing as you’ll need them pretty much everyday even then there are those that make it especially difficult. It wasn’t always this way and the poor experiences are from the last couple of months. I suspect they’re running out of money and have upset good customers through the awful experience they offer.

Quick, informative and understanding.

Lizzie was super helpful and understanding. The charges seem to be getting really frequent though - I think more maintenance is needed to ensure locks are working.

Very nice and patient

Prompt and detailed reply - put my mind at ease straight away and provided the resolution I was after regarding my payment query. I wish all customer service was like this!

Lizzie was very helpful and understanding

Always there to help and fast and reliable