I had a very disappointing experience with Best Fly Company. I paid £585 for a flight ticket, but the airline was not operating the flight. When I requested a refund, the company refused to prov... Ver mais
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Veja o que dizem as avaliações
I have booked family holidays and flights also with Bestfly company, I'm very happy with the way they deal with costumers, very polite and helpful with great prices. I really want to thank Ethan who... Ver mais
Thank you for your patience Dee in dealing with this matter which took a good 32 days. Dee took on the responsibility of retrieving a refund from the supplier of the hotel whom I has paid twice he... Ver mais
Ethan helped with our flight bookings and also made sure we were checked in online 24hrs before. He was really helpful when flights had to be changed and was very patient while attending to us and was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BestFly.co.uk is a trusted UK-based travel agency offering international flight bookings, worldwide ticketing services, and tailor-made luxury holidays. We specialize in providing affordable fares, premium travel experiences, and exceptional customer support — making global travel simpler and smarter. Whether you’re planning a family vacation, a corporate trip, or a luxury getaway, our expert team ensures every journey is handled with care, comfort, and confidence. Discover the smarter way to travel — Book Smart. Fly Best.
Informações de contato
Suite No.5 The Old Dispensary ,30 Romford Road, Stratford ,London E15 4BZ, E15 4BZ, London, Reino Unido
- 0204 519 1122
- info@bestfly.co.uk
- bestfly.co.uk
4,3
Excelente
50 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Flight booking
Flight booking, even when I had to change my plans and get an emergency flight to meet my new schedule
RAJ KUMAR was very helpful in meeting my needs
Always happy to help
25 de julho de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Valued Customer ,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Raj Kumar was able to assist you promptly and ensure your travel plans went smoothly, even during a last-minute change.
At Best Fly, we take pride in providing reliable support and making every journey as stress-free as possible. We truly appreciate your trust and look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Qatar Airlines Customer Service
Being a very nervous, soon to be passenger flying to Australia, Mr Mark from Qatar Airlines Customer Service has been extremely helpful and supportive. He has responded very professionally to my enquiries, of which there have been many and for this I am very grateful.
Bestfly as a company, and Mr Mark Raj is highly recommended. It is great to deal with one company and one identified person who is very aware of a person's information and concerns rather than having to explain/repeat concerns to many different people. Thank you Mr Mark and Bestfly.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Valued Passenger ,
Thank you for your wonderful feedback. We’re so glad to hear that Mr. Mark provided the care, patience, and professionalism you needed while preparing for your journey to Australia. Our team understands that travel can sometimes feel stressful, and we’re delighted that Mark helped make your experience reassuring and smooth.
Wishing you a comfortable and enjoyable flight ahead!
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Great price and good customer service.
Great price and good customer service.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Valued Customer ,
Thank you for your kind feedback! We’re delighted you were pleased with our prices and services. Your satisfaction means a lot to us, and we look forward to assisting you again on your next trip.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I give a 5 star because of a particular…
I give a 5 star because of a particular agent name Ethan who attended to me. He is very professional, patient and always ready to assist with any issue, or questions. He handled my flights bookings and made it a seamless experience. I will highly recommend him because he is reliable and also keeps to his words.
20 de setembro de 2025
Avaliação não solicitada
Resposta da Bestfly
Respected Customer,
Thank you so much for your 5-star review and for recognizing Ethan’s exceptional service! We’re thrilled to hear he made your booking experience smooth and stress-free. At Best Fly, we’re proud to have team members like Ethan who go the extra mile to support our valued customers.
We truly appreciate your recommendation and look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Thank you Ethan your service is for my…
Thank you Ethan your service is for my trip to go back to Uk feom toronto is excellent I can recommend you to anyone. Thank you
Arafa Nassib
10 de outubro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Arafa Nassib,
Thank you for your kind words and recommendation! We’re so pleased to hear that Ethan provided excellent service for your return trip from Toronto to the UK. Your appreciation means a lot to us, and we look forward to assisting you again on your future travels.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I booked umra package with best fly…
I booked umra package with best fly even I add transfer that were on time I am happy with the services special thanks to add wheel chair for special assistance Nomi
9 de setembro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Valued Guest,
Thank you for sharing your wonderful feedback! We’re delighted to hear that your Umrah package and transfers went smoothly, and that Nomi provided the special assistance you needed with care and punctuality. Your satisfaction is our priority, and we truly appreciate your trust in Best Fly for such an important journey.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
They are very dynamic and responsible…
They are very dynamic and responsible people!
Highly recommend
10 de outubro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Valued Customer ,
Thank you for your kind words and recommendation! We’re delighted you found our team dynamic and responsible. Your appreciation means a lot to us, and we look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I have been a loyal customer since…
I have been a loyal customer since 2023, and I have been getting the best service since day 1 of 2023. I booked flights with Raj Kumar and he was so patient and gives me the best rates for my flights, I would highly recommend anyone and everyone to get their services.!! And especially Raj Kumar and his exceptional service.!! What more I need as a customer.? Perfect service. True to the time and budget. I always wanted to go to Singapore but I couldn’t get the better rates , and of course Raj Kumar had taken his 1 hour 30 mins of his time and booked my dream flight to dream destination!!!!
2 de outubro de 2025
Avaliação não solicitada
Resposta da Bestfly
Dear Durga Bhavani ,
Thank you for your continued loyalty and trust since 2023! We’re thrilled to know that you’ve consistently received excellent service from our team and especially from Raj Kumar. His exemplary professionalism, patience, and dedication truly reflect the service standards we uphold at Best Fly.
We’re so pleased he could make your dream trip to Singapore a reality while ensuring the best value and care throughout the process. Your kind words and recommendation mean a great deal to us — we look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
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