Best London Removals Ltd Avaliações 

243
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish. The team arrived exactly on time, worked efficiently and handled everything with great care, including large pieces of furniture and an electric piano. Everyt... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic movers! Ivelin and his team were fabulous—hardworking, honest, flexible, communicative, polite, and professional. They helped us with a big house move (twice! as we did works and went back)... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We used Best London Removals to move us from South East London up to Cheshire. They guys arrived punctually on packing day and very efficiently and securely packed away the contents of our flat. The f... Ver mais

Avaliado com 5 de um total de 5 estrelas

We chose Best London Removals based on their ratings on Trust Pilot and they did not disappoint. We chose a partial packing service so they delivered packing boxes etc the week before so we could get... Ver mais

Detalhes da empresa

  1. Mudanças
  2. Empresa de transporte marítimo

Escrito pela empresa

Best London Removals Ltd has been carrying out professional home and office removals across London since 2011. We are a member of the National Guild of Removers and Storers (NGRS) and in 2026 were recognised with three of their highest honours: the Super Elite Plus Remover Award, the Perfect Record Award (zero compensation claims across our entire 11 years of continuous membership), and the Professional Standards Commitment Award. Our services cover home removals, office relocation, man and van hire, professional packing, student moves, piano moving, and furniture assembly. We work across all London boroughs, from our base in Ruislip, and handle long-distance UK moves where the collection or delivery address is in London. Every move is planned individually and priced with a fixed written quote — no open-ended hourly rates, no additions on the day. Our team handles everything from furniture dismantling and professional packing through to careful loading, secure transport, and reassembly at your new address. We carry full Goods in Transit and Public Liability insurance on every job. NGRS membership means we are independently vetted, regularly inspected, and subject to the Removals Industry Ombudsman Scheme — giving you an independent route for dispute resolution that non-member companies cannot offer. Rated 5 stars by 691+ customers across Trustpilot, Google, and Removal Reviews.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

243 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(243)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

London to Grantham, ‘No problem’

We moved on Wednesday 31st of October from Crystal Palace to Grantham (about 130 miles) , we had arranged for the packing service the afternoon before. They had turned up promptly on Tuesday , packed everything with great care and asked appropriate questions about eventual location and labelled boxes accordingly. Moving day they turned up at 8am loaded and ready to go by 10.30, we all left for Grantham to be there about three including lunch and us picking up the keys from estate agents. We were 30 minutes late they were waiting patiently for us, everything was moved in by 5.15 and we were left to catch our breath and marvel. Philip and Max (for there were only two of them, it just seemed more) had done everything with seeming ease and very good humour, their standard answer seemed to be “No problem” and it wasn’t. We would heartily and readily recommend this company to anyone. I should add that their price was way below their competitors, something in no way reflected in their service.

15 de novembro de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Dear Kayjayem,

Thank you for your review.

It's great to hear that you were extremely happy with the services you received from us here at Best London Removals Ltd.

I will ensure your feedback is passed to Filip and Max.

Kindest regards
Ivelin Donchev

Avaliado com 5 de um total de 5 estrelas

Move in Buckinghamshire

We have used this company for a number of moves and have been completely happy with the service

15 de novembro de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Hi Lauren and thanks for taking the time to review and rate the service you received from Best London Removals Ltd.

Happy to hear that again we have met your expectation.

We all wish you all the best in your new home.

Kind Regards
Ivelin

Avaliado com 5 de um total de 5 estrelas

Best London Removals were fantastic!

Best London Removals were fantastic!
They completed the job efficiently and professionally. I couldn't have asked for more and without doubt will be using them again the next time we move. They took care will all of our items whilst working quickly and non stop until the job was done. Thank you so much for helping with what could have been a stressful day run so smoothly!

15 de novembro de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Dear Sophie,
Thank you for taking the time to review your move with Best London Removals Ltd.

I am delighted that you found our service excellent all round, we really cannot ask for better than that

We wish you all the best in your new home.

Kind Regards
Ivelin

Avaliado com 5 de um total de 5 estrelas

Super quality service

Super quality service! Very professional and committed to deliver and offer the best experience!!!

Keep up the good work.

15 de novembro de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Dear Radu,
It's great to hear you received a stress-free move, and thank you for your lovely review sharing your experience.
I will ensure your feedback is shared with Ivan and Max

We wish you all the best in your new home and thank you for your recommendations to others.

Kind Regards
Ivelin

Avaliado com 5 de um total de 5 estrelas

Really excellent service at a very…

Really excellent service at a very competitive price.
The guys turned up on the dot of the agreed start time. They were really pleasant with a great sense of humour and managed my multi pick-up move very well.
I would highly recommend their service and would not hesitate to use them again.

12 de novembro de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Dear Hannah,
Thank you for your review.
It's great to hear that you were happy with the services you received from Best London Removals Ltd.

I will ensure your feedback is passed to the team.

Kindest regards
Ivelin Donchev

Avaliado com 5 de um total de 5 estrelas

Excellent and stress free move

Really excellent service. Nothing was too much trouble and the team exhibited a real 'can do' attitude with no fuss. I used other removal company before but Best London removals priced their services well and job well done .I would recommend Best London Removals without hesitation.

18 de outubro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

London to Nottingham-less stress.

I used Best London Removals for my recent move from London to Nottingham. They were great! I found them to be very efficient, professional and courteous. They were also accommodating when my move was delayed, saving both time and stress. I would not hesitate to recommend them.

11 de setembro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A Big Letdown

From the initial quote by Eva, to price adjustment and a last minute change of address but were accommodated by Ivelin and Lubo. We had been very impressed with the team upto this point.

However as the move day was due in a few days, it became apparent that we had not been given enough boxes to pack and we even used our own boxes and black bags. This was not a big deal until the move day came.

On the day, the team arrived on time and were friendly, but it also became apparent that for the work needed, the team was one or 2 people too short. We had asked for a furniture and re-assembly service. The supervisor was the only one who would working on this part of the work. To cut a long story short, the total time for the move which should have been done in 6-8 hours, took nearly 12 hours. This was also with the addtional comments that the boxes were too heavy, we had too much furniture and we should get rid of some of it. Moving is stressful enough without this added commentary throughout the day. We were told the computer and monitor and other furniture would be given protected wrapping to store them in, but no, nothing and some of it was left in the garage and had water damage. This was exhausting, but because the furniture re-assembley was taking so long, no boxes were moved upstairs. Not one. The fridge freezer was not left where we wanted in the kitchen but in the dining room as the supervisor did not want to take the door handles off. The wardrobes were a bit haphazardly placed.

On the plus side at least the 2 guys did fix in the washing machine.

From the office side, they underestimated what was needed in terms of packing materials and manpower, to the supervisor' condescending attitude and stupid commentary throughout the day which was unprofessional, this experience has turned us off and we would never use this company again. We even offered Ivelin the chance to talk about this but he has not called us back.

Word to the wise, double check everything and choose your movers carefully.

Update: 16/07/18 In response to the reply I would like to clarify a few things which are incorrect.

Thank you for the first line of your reply, but I notice you have not included any apology for your supervisor's conduct. To clear up the tips situation, I was not aware the extent of the bad manners until afterwards and was told all of what was said and happened afterwards. I was aware of some gripes but the extent it was was totally unprofessional. Hence I am furious.

On top of this I gave you 2 full weeks to get back in touch with me after letting you know on email and it was only when Checkatrade got in touch that you tried calling. I agree with you the packing of clothes in black bags was agreed, the reduction in manpower was left with you as we are not experts in this matter. We went with your judgement.

I appreciate you would ask where items are to be left but this was part of the problem with the supervisor. There is plenty of room in the kitchen, all it meant was taking off the handles of the fridge to get it through the door. Again very disappointing and the attitude of the supervisor needs to change.

25 de junho de 2018
Avaliação não solicitada
logotipo da Best London Removals Ltd

Resposta da Best London Removals Ltd

Hi Shujon and sorry to hear we haven’t met your expectations.

We did try to call you several times to clarify what made you rate our service negatively after a month of the job's completion but couldn’t get through. We were told by the team you were left satisfied by the move at the end of the job (giving to each of the team member £50, totalling £150, where the total for the job paid to Best London Removals was £650) and are wondering what changed your mind.

The original quote we sent you was for a complete move including all needed packing materials and with an optional packing of boxes service. We agreed to give you a reduced price on your request provided that you agreed to pack some of your clothes in plastic bags instead of boxes. We also agreed to send 3 men with 2 vans as this would reduce the price but increase the time taken for the job which we discussed. Completing the job (3 bedroom apartment on 7th floor with multiple double wardrobes and other furniture items to be dismantled and reassembled) in 6-7 hours would have been possible with more men but this would have increased your price. You didn’t pay extra because your price was fixed regardless of time spent on the job.

We always ask the customer where the items/boxes are to be left in their new home. As your new kitchen didn’t have room for your American fridge, you asked the team to leave it in your dining area, same with some of the items and boxes to be stored in your garage.

Please feel free to contact us should you wish to discuss anything here in more detail.

Kind Regards,
Best London Removals Ltd

Avaliado com 5 de um total de 5 estrelas

Such fantastic service from start to…

Such fantastic service from start to finish. I am based in Cornwall but had to arrange the re-location of my near 90 year old mother from west London to Preston. It all started with a phone call. I explained the situation, that my elderly mother needed to move and for them to help pack her up. The gentleman was so helpful and arrange for Eva to go along and quote for this job. My mother was so impressed with her, she said she was so polite and even had the courtesy to take her shoes off. We received the quote which was very competitive.
Move day arrived so did 2 lovely young men (so my mother said) so so helpful and polite. No hitches at all and a job so professionally carried out that I would not hesitate to use their services again. Thank you all at Best London Removal you took a big worry off of our hands and looked after my mother and her property so well. You definitely are 5 Star.

20 de junho de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb pack+move service

I have used 3-4 removal companies before them and was astounded by how much better these guys are. Ivelin was super professional, replied to emails very quickly, patiently answered all of my questions on the phone, and was all round very reliable. Filip and Petko showed up 5 minutes early, and packed up my entire flat (I had not packed or cleared anything, the place was a mess as usual) and dismantled my furniture faster than I thought possible, loaded it, and put it all back together. They demonstrated a very high level of care for my belongings and made my moving day as easy as it could have been. I would highly recommend this company and intend to use them if I move again.

10 de junho de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great moving company

Great moving company. They are very responsive, gave us a quote practically immediately, and booking was easy. They gave us all the information we needed - what parking bays were needed, etc - and quote was exactly what we paid. The two guys showed up fairly early in the window provided, and were very courteous, respectful, quiet and just got straight to work.

They only had a couple of questions and worked very quickly and smoothly. Friendly and polite. Moving is always stressful but these guys were great and made it easy. They were very fast and efficient.. They disassembled furniture and put it back together very well, put everything where I asked them to and very were polite. Great service and I would definitely use them again.

22 de maio de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommended - will definitely use again

We used Best London Removals to move flats. They arrived promptly, did an excellent job being both careful and efficient. ... all on the hottest weekend of the year! I would recommend thoroughly and will, without a doubt, use them again.

25 de abril de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, accurate on timings and diligent in packaging and moving. Highly recommemded.

4 de abril de 2018
Avaliação não solicitada

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