Betsyandfloss Avaliações 

16
•
O TrustScore é 4 de um total de 5

4,2

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Detalhes da empresa

  1. Loja de Roupas
  2. também em
  3. Loja de Acessórios de Moda
  4. Loja de Bolsas
  5. Loja de Malas e Bolsas
  6. Loja de moda feminina

Escrito pela empresa

Betsy & Floss was founded in 2016, inspired by a love of travel and discovery. From timeless leather handbags to artisan basket bags, our designs are perfect for shopping days, beach escapes, and carrying your favourite things in effortless style.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

16 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(16)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

bought 1 bag

bought 1 bag, loved it so much ordered a 2nd a few weeks later, they even refunded me a discount because I was offered money off 24 hrs after me ordering

highly recommended

1 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous company!

I have purchased 5 bags from Betsy & Floss over the last couple of years. High quality products that last really well and still look like new. I have only had one minor defect which was that the fixing for a strap had come unsewn. Upon contacting B&F the customer service was second to none. They advised me to return the bag, even though it was well over a year old, they completed the repair and couriered it back to me all Free of Charge. I highly recommend this amazing company who provide high quality leather bags and deliver excellent customer service. I will happily buy from them again.

1 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m so happy with my purchase

I’m so happy with my purchase. I bought for my mom and she loves her gift :). Fast delivery and great service. I’d buy again! Good luck!

3 de setembro de 2026
Avaliação não solicitada
logotipo da Betsyandfloss

Resposta da Betsyandfloss

thank you Tatia for the wonderful review, kind regards, Betsy & Floss

Estamos analisando esta avaliação conforme o procedimento de sinalização da Trustpilot.

Avaliado com 1 de um total de 5 estrelas

CONNED OUT OF MY MONEY FOR WRONG PRODUCT

Ordered a specific product and sent the wrong item as the original (green and red strap) was then out of stock. Was refunded a mere £10 when the strap retails for £22 online. Issue still not resolved as I am now not receiving replies from Betsy and Floss. Terrible customer service - as the bag was embossed/personalised I am not entitled to a refund despite it being THEIR mistake to send the wrong item thinking I wouldn't notice the strap was missing? Terrible company. Would never buy anything from them again. Be warned people!

REPLY TO BETSY AND FLOSS: This is not a fake review and I sincerely hope the review is not taken down by trust pilot. B&F current and future customers deserve to know what poor customer service I received. It's further disappointing that the organisation would request this to be taken down and nit take the feedback gracefully and try and improve for future customers. I feel aggrieved that my genuine review has been accused of being fake. Says it all really - need I go on?

1 de julho de 2026
Avaliação não solicitada
logotipo da Betsyandfloss

Resposta da Betsyandfloss

Dear TrustPilot, we have checked through our database for this customer. This customer does not exist and we ask you to remove this fake review. The review is also strangely worded. The review talks about a refund for a strap but quotes the wrong price for the strap and there are no refunds of £10 for straps showing in our database. The customer then talks about a personalised bag but does not say anything is wrong with the personalisation or the bag. This is clearly a fake review and we ask TrustPilot to remove this fake review, kind regards, Betsy & Floss

Dear HJade, if you can kindly provide your order number we can look into this. Please provide either here or by email to info@betsyandfloss.com

Avaliado com 5 de um total de 5 estrelas

Lovely quality bags

I have ordered a few bags from Betsy & Floss. The first a basket bag and now I’ve added a leather one to my collection. I don’t usually leave reviews but the quality and care has been incredibly high. Love my bags, thank you 🙏 I can’t wait to add a 3rd to my collection soon.

14 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my Jesi bag!

I love my Jesi bag! I love that it comes with two straps and works as a clutch and handbag. I added my initials and it turned out great, lovely quality. Arrived promptly. I’ll definitely be back for more!

24 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super bag!

Received my Manarola bag and I love it! Can carry all the childrens bits and bobs and still looks stylish. Had a question before ordering and customer service was really helpful. Thank you. Delivery was pretty quick too.
Looking to order another bag now 😊

9 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous bags

Fabulous bags! I love my personalised Modena Large Crossbody Tassel Bag. Everyone always comments on it. I have also bought gifts for teachers from Betsy and Floss. Great customer service and quality products. Highly recommend.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous bags!!

Received my Betsy and Floss bag yesterday and I love it! Leather is buttery soft and is the perfect summer bag 🤍 This is my third B&F bag and will definitely be buying more!

6 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've ordered several items from Betsy…

I've ordered several items from Betsy and Floss now, and couldn't be happier with my experience. The quality of the craftsmanship is outstanding, the leather feels premium, durable, and beautifully finished. The bag looks even better in person than it did online.

Ordering was straightforward, delivery was prompt, and the item arrived carefully packaged. It's clear that a lot of attention has gone into both the product and the customer experience.

I've already received several compliments on my bag and would definitely purchase from this company again. If you're looking for a stylish, well-made leather bag that will last for years, I would highly recommend them.

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love my bag!

I absolutely love my bag! I literally ordered it and got it a couple of days later. Super happy with my purchase and also the quality of the bag. Will definitely purchase again!

7 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’ve received no confirmation email of…

I’ve received no confirmation email of my order and the money has been charged to my card. I’ve sent 2 emails but had no reply. … beware anyone buying from them

22 de abril de 2026
Avaliação não solicitada
logotipo da Betsyandfloss

Resposta da Betsyandfloss

Dear Trustpilot, please look into this review. We believe this is a fake review as no messages from a Y Milof to our emails have been received. The review is also strangely worded, without saying anything about the actual order placed. Upon ordering, our Shopify site automatically sends an email to customers about their order. We have checked our database and there is no Y Milof or any similar names that have placed an order. Please remove this fake review, kind regards, Betsy & Floss

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