Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... Ver mais
A empresa respondeu
Have used this company for many years. Fortunately I've not had to claim on any policies but the setting up process and documentation is simple and clear. The cost is fantastic and CONSIDERABLY chea... Ver mais
A empresa respondeu
A great product that saves hundreds of pounds compared to on site car hire excess insurance. Very easy renewal, with loyalty discount.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Informações de contato
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, Reino Unido
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ended up paying twice and haven't…
I ended up paying twice and haven't managed to secure a refund yet
12 de janeiro de 2026
Resposta da Bettersafe.com
Hello Louise, thank you for your feedback.
It appears that a member of the team has responded to your email regarding the transactions. We have also forwarded your message to our Customer Service team, who will be reaching out to you again shortly to provide further assistance.
In addition, we have formally registered this matter as a complaint. A member of the team will be in contact with you to ensure it is reviewed and resolved appropriately.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Best Wishes, The Bettersafe Team.
Easy to purchase and good value for…
Easy to purchase and good value for money. A good place to buy these important products.
13 de janeiro de 2026
Resposta da Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
The page was unclear about all the…
The page was unclear about all the different daily rates. Payment was painful! Required 4 attempts to get through.
16 de fevereiro de 2026
Resposta da Bettersafe.com
Hello, Thank you for your feedback. We’re sorry to hear that you experienced difficulties while using our website.
Regarding your comment about the page being unclear about the daily rates, we would appreciate it if you could kindly provide a bit more detail so that we can investigate this further.
A member of our team will be in touch with you shortly. We have also informed our IT team about the payment issue to ensure it is reviewed promptly.
Please accept our sincere apologies for any inconvenience caused. Best Wishes, The Bettersafe Team.
Resposta da Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Auto renewal should be outlawed
Auto renewal should be outlawed, without this Id give 5 stars, as Bettersafe have it its only a 1 star from me
13 de fevereiro de 2026
Resposta da Bettersafe.com
Hello,
Thank you for your feedback. We’re sorry to hear that you’re unhappy about the introduction of auto-renewals. We’ve registered your complaint, and a member of our team will contact you shortly to follow up.
In the meantime, if you would like to opt out of auto-renewal, please email us at enquries@bettersafe.com, and we will gladly arrange this for you. Best Wishes, The Bettersafe Team.
Always choose Bettersafe
I've been booking with Bettersafe for years now and they make everything fast, straightforward and easy!
12 de fevereiro de 2026
Resposta da Bettersafe.com
Hello Margaret, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Resposta da Bettersafe.com
Hello Elizabeth, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
RenewedRenewed by phone and dealt with efficiently and at a fair price. by phone and dealt with…
Renewed by phone and dealt with efficiently and at a fair price.
6 de fevereiro de 2026
Resposta da Bettersafe.com
Hello Vivian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Called yesterday to arrange an annual…
Called yesterday to arrange an annual hire car excess. Nobody available to help. Promised a call back this morning and just received that call around 1pm! I actually called them earlier to arrange the cover.
5 de fevereiro de 2026
Resposta da Bettersafe.com
Hello Peter, Thank you for taking the time to share your feedback.
We understand that you had requested a call back the following morning. While we always aim to accommodate our customers' preferred contact times, we are not always able to guarantee a specific call-back time.
We truly appreciate that you reached out the next morning to proceed with your policy and we're grateful for your continued trust in us as your provider.
We apologise for any inconvenience caused and thank you for your understanding.
Best Wishes, The Bettersafe Team
Car Hire excess insurance
Easy to renew. Held for a couple of years now..No problem to date but saved alot of money in car hiring. Meets my needs.
4 de fevereiro de 2026
Resposta da Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good value policy covering my needs
4 de fevereiro de 2026
Resposta da Bettersafe.com
Hello Andy, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I have been a Bettersafe Car Hire…
I have been a Bettersafe Car Hire Excess customer for nearly 10 years and have only recently had to make a claim. I was totally amazed by how quickly everything was settled. Very fast and very professional.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Brilliant affordable and very…
Brilliant affordable and very professional, Thank you.
30 de janeiro de 2026
Resposta da Bettersafe.com
Hello Robert, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
efficient system for buying policy.
28 de janeiro de 2026
Resposta da Bettersafe.com
Hello Dawn, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very straightforward to use
Very straightforward to use and saves a lot of money in extra costs for car rental
28 de janeiro de 2026
Resposta da Bettersafe.com
Hello Angela, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Resposta da Bettersafe.com
Hello Eric, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
It was a smooth seamless process,no…
It was a smooth seamless process,no problems and an excellent rate.
I would recommend your company to anyone.
22 de janeiro de 2026
Resposta da Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good product
Nice people. Good product. Well priced vs car hire excess bought from the hire car company directly.
16 de janeiro de 2026
Resposta da Bettersafe.com
Hello Mark, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good Claims Experience
Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy.
Two mishaps while away. Someone opened their car door into mine making a dent. Then the windscreen cracked for no apparent reason. Including foreign currency charges SNAP charged me £706 which Bettersafe are repaying me in full.
The annual worldwide policy cost less than £100 whereas excess insurance with SNAP would have cost a premium rate £14.56 per day the equivalent of £5314 per annum.
Bettersafe offer a way of avoiding such ridiculous costs.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very good purchase experience.
Can only comment about the purchase experience; which was very good, helpful and friendly. The queries I had about commencement timings, SLI coverage for a coming Car Hire in the US and auto-renewal, were efficiently dealt with.
8 de janeiro de 2026
Resposta da Bettersafe.com
Hello Mr Dawson, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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