Our experience with BetterVet was wonderful. Our 8 year old dog is special needs and going to the vet has always been very stressful for both me and Tucker. Having the option of BetterVet coming to me... Ver mais
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Vets who truly care, knowledgeable and take time to explain everything. I had a pleasure meeting doctor Kuppek and her assistant and was blown away by their professionalism and how they handle their... Ver mais
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Prompt pleasant service at a good price and always satisfied with the service I get through BetterVet. Excellent option for those who don’t want to go away from the home and they’ve always met my nail... Ver mais
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The mobile vet that took care of my dog for 4 years went with Better Vet the last year. He now has left. Better Vet is a corporation based on the east coast. You call and have a concern, and it take... Ver mais
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Detalhes da empresa
Escrito pela empresa
Orange County area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Orange County, CA.
Informações de contato
Service Area Business, 90680, Stanton, CA, Estados Unidos
- (714) 907-4999
4,3
Excelente
13 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great knowledgable staff and fair prices
23 de outubro de 2025
Avaliação não solicitada
Great Option For Care at Home
This type of service is great. I've never used a mobile vet before, but I could not get my injured dog in the car due to his knee. The vet came to the house and was able to verify the injury and prescribe meds on the spot. My dog showed improvement within 2 days. I'm very grateful for the option to have my dog cared for in the comfort of our home.
12 de abril de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Denise,
Thank you for sharing your experience with us! We're delighted to hear that BetterVet provided a great option for your dog's care at home. We understand the challenges of transporting an injured pet, and we're glad that our mobile vet service was able to provide timely and effective care for your dog's knee injury.
It's heartwarming to hear that your dog showed improvement within just two days. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We're here to help!
The Vets were extremely good with my…
The Vets were extremely good with my dog.
11 de abril de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Robin,
Thank you for your feedback! We're delighted to hear that our vets provided excellent care for your dog. Ensuring our furry patients feel comfortable and well-cared for is always our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Prompt pleasant service at a good price…
Prompt pleasant service at a good price and always satisfied with the service I get through BetterVet. Excellent option for those who don’t want to go away from the home and they’ve always met my nails and my dog is smiling all the time.
11 de abril de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Mark,
Thank you for your kind words! We're delighted to hear that you've had prompt, pleasant service at a good price with BetterVet.
It's wonderful to know that we've been able to meet your needs and provide a convenient option for you and your dog. Seeing your dog smile is the best feedback we could ask for!
If you ever need anything else or have further questions, please feel free to reach out. We're here to help!
Dr Kamaryn is great!
Dr. Kamaryn to care of my cat Binx's respiratory condition and made him well again. I can't thank her enough for such a stress free visit to the vet. He is not uptight now at all, and didn't even hide under the bed. It's like he didn't have a vet visit at all!
3 de abril de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Andrew,
We're thrilled to hear about Binx's positive experience with Dr. Kamaryn! It's wonderful to know that she was able to effectively address his respiratory condition and make his visit stress-free. We understand how important it is for pets to feel comfortable during veterinary visits, and we're delighted that Binx is feeling more relaxed now.
Thank you for trusting us with his care, and please don't hesitate to reach out if you need anything else.
The vet and tech and helper themselves…
The vet and tech and helper themselves were great. The only reason it’s not five stars is because it was a slight miscommunication and disconnect on the billing with the insurance.
3 de abril de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Carlos,
Thank you for sharing your feedback with us. We're glad to hear that you found the vet, tech, and helper to be great during your visit. However, we apologize for any miscommunication or disconnect you experienced with the billing process. We strive to provide excellent service in all aspects of your pet's care, including billing and insurance matters.
Your feedback is valuable to us, and we'll use it to improve our processes moving forward. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out.
Dr Kristin and Jordan ONLY!
Dr Kristin and Jordan were awesome. They were able to work with my 100 German shepherd comfortably and without hesitation.
28 de março de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hi Toni,
Thank you so much for your kind words about Dr. Kristin and Jordan! We're thrilled to hear that they were able to work comfortably with your 100-pound German Shepherd without hesitation. Providing quality care while ensuring both pets and owners feel at ease is our top priority. If you ever need anything else or have further questions, feel free to reach out. Your trust means the world to us.
Vets who truly care
Vets who truly care, knowledgeable and take time to explain everything. I had a pleasure meeting doctor Kuppek and her assistant and was blown away by their professionalism and how they handle their cats patients, as well keeping in touch with labs updates.
Reaching out to BetterVet customer support with some extra questions was pretty easy as well.
So far I have had a great experience and glad that I found a mobile healthcare provider for my cats.
26 de março de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Hey Tamara,
We're so pleased to hear about your great experience with Dr. Kuppek, her assistant, and the rest of the BetterVet team. It's wonderful that their care, knowledge, professionalism, and communication made such a positive impression. Keeping you informed and involved in your cats' healthcare is a priority for us, and we're glad this was reflected in your interactions with both our veterinary and customer support teams. 🐱💼
Thank you for choosing BetterVet for your mobile healthcare needs. We're delighted to have you and your cats as part of the BetterVet family and look forward to continuing to provide you with high-quality care.
very nice and patient…
They were very nice kind and patient with my baby. Pricing is very reasonable
5 de março de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Thanks a ton for your feedback! We're so glad to hear that our team was able to provide a nice, kind, and patient experience for your furry baby. It's our top priority to ensure that every pet feels comfortable and cared for. Also, hearing that you found our pricing reasonable really means a lot to us, as we strive to make quality veterinary care accessible.
If you ever need anything else for your pet, remember, we're just a call away and ready to help. Thanks for choosing BetterVet!
Wonderful alternative to going to the vet!
Our experience with BetterVet was wonderful. Our 8 year old dog is special needs and going to the vet has always been very stressful for both me and Tucker. Having the option of BetterVet coming to me is such a relief. Dr. Kristyn Kuppek spent a considerable amount of time with us and our appt was un-rushed and so easy. Side note - the personal website portal is so easy to navigate and has all the info and description of our visit, as well as future needs and reminders.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Thank you, Ericka, for sharing your wonderful experience with BetterVet and Dr. Kristyn Kuppek in Orange County.
We're so pleased to hear that our service provided a stress-free alternative for you and Tucker, especially considering his special needs.
Our goal is to make veterinary care as comfortable and convenient as possible for both pets and their parents, and it sounds like we were able to achieve that for you.
We're also glad to know that you found our My Pet Center easy to navigate and helpful in managing Tucker's healthcare needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you and Tucker with the same level of care and attention in the future.
Very professional service
Very professional very compassionate can't go wrong using these guys to see your pets for healthcare
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Thank you, Frederick, for your kind words about our service in Orange County. We're delighted to hear that you found our team to be both professional and compassionate.
Providing top-notch healthcare for your pets in a manner that you can trust and rely on is our utmost priority. Your endorsement means a great deal to us, and we're grateful for the opportunity to care for your pets.
We look forward to continuing to offer you the professional and compassionate service you've come to expect from us.
Vets were great but policies and paperwork were not
The two Vets who came to the house were wonderful. However, I needed to reschedule my first visit (so my son could be present) booked for Wednesday the 21st which I had just booked on Monday the 19th, but when I called on Tuesday the 20th to try to reschedule I was informed I would be charged $75 fee since this was not rescheduled more than 48 hours prior to the visit. Since this was my very first visit I had JUST booked the day before and I tried to reschedule (not cancel) within 24 hours of the appointment, I wasn't thrilled with that policy. Also, there were a lot of problems getting my address and phone number straightened out on my account records. Additionally, I sent all of my dog's records to the email requested on Monday the 19th but the Vet had not received them by the time she came to my house on the 21st.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Thank you, Karen, for taking the time to provide feedback on your experience with BetterVet in Orange County. We're glad to hear that the vets who visited your home were wonderful and provided great care.
However, we apologize for the inconvenience and frustration you experienced with our rescheduling policy, the administrative errors regarding your contact information, and the delay in transferring your dog's records to the vet.
We strive to make our policies clear and fair, especially for situations like rescheduling, and we regret any confusion or dissatisfaction this caused.
We also understand how important it is for all your information to be accurate and for the vets to have all necessary records ahead of time to provide the best care possible.
Your feedback is invaluable to us as we continuously work to improve our services and customer experience. We will take your comments into consideration to review and potentially adjust our policies and procedures to prevent similar issues in the future.
We appreciate your patience and would like to make things right. Please reach out to us directly at (888) 788-1165 so we can address your concerns more thoroughly and ensure a better experience moving forward.
Not the best choice for veterinary care
The mobile vet that took care of my dog for 4 years went with Better Vet the last year. He now has left. Better Vet is a corporation based on the east coast. You call and have a concern, and it takes multiply calls to get it resolved. The other issue is when scheduling an appointment they always schedule it eastern time, even if you let them know your in Pacfic time. I will say the vet who does televisions is excellent. Dr. Scott Perry. Other than that, I am not overly happy with them. My dog was prescribed medication, the script did not get sent and again multiple calls to get it resolved.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da BetterVet - Orange County
Thank you for sharing your feedback, Deborah.
We're sorry to hear about the challenges you've faced with communication and scheduling, as well as the issue with your dog's prescription.
It's clear we have areas to improve upon to ensure our services are as seamless and responsive as they should be, especially when it comes to time zone scheduling and follow-through on prescriptions. This is an aspect of our client care process we are currently in the process of fixing.
We're glad to hear you've had positive experiences with Dr. Scott Perry and appreciate your kind words about his care. We take your concerns seriously and are committed to addressing them to provide a better experience for you and your dog moving forward.
Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our services. Please feel free to reach out to us directly with any further concerns or needs for your pet.
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