Bulgarian Posts Avaliações 28

In general BGPost is oke but sometimes their service is not even 1 star
We send parcels abroad and they come to pick them up from our office. That worked well. BGPost takes it from our office and we pay them the shipping costs
In order to make it easy for them I wanted to bring a parcel to their main office in Plovdiv. The lady behind the counter told I had to open it in order for here to see what's in it. The parcel was properly packed for our client so now way to open it. The lady refused to accept it. On Monday we will cal them to come and pick it up from our office. No hassle, no opening, just picking it up for whipping to our client. Never bring a parcel again to their office!!

Terrible incompetent service. Took months to process a package sent from the UK. Had to call them at every step to ask them what's going and remind them to do their job. Every time I had to wait 30 minutes for somebody to pick up the phone.

They often scam people. I've tried to send presents to my friends in foreign countries these days - books, and instead of a letter, printed matter or Item of correspondence which costs much less, they marked it as a small package on purpose and put a priority I didn't ask for. So something that should've costed me 9€ (3€ per package), costed me 18€ in the end.
Also, be careful with the change and with the receipts. Always be aware and if you see anything wrong, do not hesitate to call their supervisor or the Commission for Consumer Protection (CCP).

During delivery my item was damaged. I've sent all proofs and got an email, that I can receive my money in the local Post Office. In the local Post Office they said, that they are waiting an official letter from Sofia's Post Office. We are waiting this letter more than 1 month already. Obviously they don't want to pay money for the damaged item.

Пощата в България е ужасна. Персоналът е изключително приятелски настроен, но за съжаление, ако сложите марка на плик, не можете да гарантирате, че доставката ви ще бъде доставена. Това е услуга, която просто не работи. След като доставката ви се изгуби, ако не плащате допълнително за проследяване, пощата не носи никаква отговорност, нито законова, нито морална, за платената доставка. Не мога да опиша колко приятелски настроени са българите. Но те наистина не могат да си свършат работата. От София до Кавала чакам шест седмици. Можех да отида пеша до там по-бързо. Пощата е добра само за пенсии и социални помощи. Не очаквайте да могат да доставят колет или плик.

The post in Bulgaria is dreadful. The staff are extremely friendly, but unfortunately if you put a stamp on an envelope you can't guarantee that your delivery will be delivered. It's a service that simply doesn't work. Once your delivery gets lost,and if you don't pay extra for tracking the post office have no responsibility, legally or morally for your paid delivery. Can't say enough how friendly Bulgarians are. But they really can't do there job. From Sofia to Kavala I'm waiting six weeks. I could have walked there faster. The post office is only good for pensions and social welfare. Do not expect them to be able to deliver a parcel or envelope.

Ive sent a parcel to USA on June 8 and it got lost! I submitted a claim end of July ! It's end of September and I haven't received any answer yet! Ive been trying to reach out several times and still no answer!

lost parcels and rude staff
and thats what they call our "local post service". No one uses bulgarian posts by choice, i would rather pay 10x more than getting my parcel delivered by bg post.

Had a parcel sent to me via BGPost (Interconnect)

36 days later... Still not turned up :)

£200 Motorcycle Tank, likely lost forever.

Когато пращаме пратки от чужбина за България и платим да бъде доставена до адрес на получател, очакваме пратките да бъдат доставени до адрес, а не до пощенска станция, от която получателя да ходи да си взима пратката. Също така и 15 дни въпросната пратка състояща се от малка плюшена бебешка играчка стои на митница. Бг пощи изобщо не работи, по - добре да ги затворят напълно. Използвахме ги за пръв и последен път.

Bulgarian Posts are a living fossil from the communist era, and their “customer service” proves it, being stuck somewhere in the late '70s. I just called to ask what was happening with a parcel that’s been stuck at customs for a week now. I spent over an hour trying to get someone—anyone—to answer the phone. Took multiple attempts until someone finally picked up—and honestly, I wish they hadn’t.

The lelka who answered spoke like she’d never interacted with another human being before, and treated me not like a customer, but a nuisance. I was yelled at, spoken to like I was an idiot for not being intimately familiar with their opaque, broken internal processes, and then told to “just send an email” before she hung up on me without offering a shred of actual help.

Bulgarian Posts are a joke, and that joke hasn’t been funny in over 30 years. Nobody in Bulgaria uses them by choice. We all go with Speedy, Econt, Sameday, or literally any other private company. They've somehow wormed their way into handling international parcels, but with any luck, that won’t last much longer.

Изчакваме по 15мин за да ни дигне някой и накрая получаваме моля свържете се с нас по късно.
Никаква информация какво се случва.
Супер не коректни задържат пратки без никакво обяснение и никаква реална причина.
Попълваме някакви пълни глупости за един чифт обувки.
Не мога да повярвам колко сме назад във времето.

39 days since my package was shipped from Bulgaria to Indonesia. Very limited info.

Най-безполезната държавна структура в страната! По кой критерий е нормално пратка да стои в институция 3 МЕСЕЦА без никаква обработка, без никаква информация и без да се свърже никой с получателя?!

Can I give 0 starts? Because it is what BG Post deserves. Bulgaria used to be great...no longer, and it is because of the people who lack any empathy, motivation to work, are corrupted at heart! And specifically for BG Post, if they can drag longer, trust that they will! None tells you where is the package, why takes so long, none offer help...hopeless! I am ashamed to say I am Bulgarian in front of the world because this is the mentality in Bulgaria - me, myself and mine, nobody cares about others...

Zero communication about a package being stuck at the bulgarian customs, I had to find out by chasing up on why my package has not moved for 10 days. There are attached contact information that is supposed to be used for them to inform me if there is anything still needed for the customs and upon delivery.
No such luck, also lying about attempt of delivery, where I have a camera that records outside, and no such attempt was made.

In Cimitli, very bad treatment for American turist! Don't go to this area of Bulgaria! Nice and friendly city's in Bulgaria - Pernik, Sofia, Burgas,Barna! Avoid Blagoevrad and Simitli (Симитли)

Terrible service, people are mostly miserable and it's not as cheap as they make it to be. In the hotel we stayed staff were complaining about the salaries, they seemed to get very low salaries and expected to work extra hours without pay. Stayed in Sunny Beach at a new hotel that opened a few days before we arrived. Staff were nice but were not happy to work there. enough said.

Awful service. A letter took 2 days to be shipped from France to Bulgaria and now it's the 15th day I'm waiting for my letter... What if that was important???? I called the bulgarian post office (paid number... no comment) to hear that "at the moment we are overwhelmed" and no one is able to tell me when I will receive it ... I would have receive my letter earlier even if I was living on a lost pacific island. Shame on you BULGARIAN POST.

i never expirieced delays or bad customer service, i can only say that in plovdiv they are very nice, i use they are serviceses very often! In post office 4000 in the package area all ladies are nice!

They cannot redirect a package stuck 150 km away from my location to a post office near me. They just told me to go there and get it. I will always use DHL in the future, because they have the best procedures for importing into Bulgaria. DHL even handles every detail of customs on your behalf.
If I had used DHL, I would have received this package 3 months ago.