Bike Bros. Avaliações 

22
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates. Recently bought a 'vintage' Dutch... Ver mais

Avaliado com 5 de um total de 5 estrelas

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order. There site said in stock, but just needed to know for definite before ordering on line. Fantastic member of... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Conserto de Bicicletas

Escrito pela empresa

Welcome to Bike Bros, your independent bike shop located in Guildford, Surrey. Our team of expert mechanics and sales staff are here to help you find the perfect bike for you and answer all your questions. We offer a range of services including custom builds, bike servicing, and E-bike maintenance. Contact us by phone, email, or live chat for a personal and professional experience. Stop by our shop, located off the A3 with plenty of parking, for a coffee and a chat about bikes. We're here to support you on your cycling journey!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

22 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(22)

2 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Class team, super helpful and a great chat.

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates.

Recently bought a 'vintage' Dutch bike and along with sorting out a puncture they torqued up my gears and all points too. Were frank and the point about any future upgrades that could be done if and when they needed along with some beginner friendly maintanence tips to keep me going.

Business aside these lads are keen for a chat and able to deal with my yammering while still carrying out a class job for other customers.

Definitely coming back and recommending them over nearby Halfords and Evans!

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above and beyond

From the moment I walked in, the team at Bike Bros delivered top-tier service with genuine enthusiasm. They didn’t just fix my bike—they treated it like a race machine prepping for Ironman. Fast turnaround, clear communication, and zero upselling
Whether you’re a weekend warrior or chasing Ironman glory, this shop gets it. Highly recommended for anyone who wants their ride treated with care and a bit of triathlon-savvy flair.

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top tier and experience.

What can I say. Absolute sound bunch of guys.

Used them to help me decide, purchase all the components, build and install for my new downhill bike

Outstanding customer service from start to finish. Always wanting to help and go the extra mile to make sure I was getting exactly what I was after and at a great deal aswell.

Can’t wait to carry on using bike bros for the future.

Thanks again to all the team

15 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mis-sold; Avoid!

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen so we ordered one. Collected and then had problems with registration and when we eventually got the app to work we discover this feature was not on the bicycle. We were totally misled and ordered the wrong bicycle. Avoid!

8 de março de 2025
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Hey Gavin,

Thank you for leaving us a review. First and foremost I would like to apologize about this error. This was not my intention to mis-sell you the bike. I'd like to clarify what has happened.

We have recently taken Tenways on board, and during my trial I was able to see the demo bike on the companion app. This is what has led me to believe that the bike has a GPS built in.

Upon seeing the e-mails and asking Tenways about this, they had informed me that only the CGO900 has a GPS built in. This was my misinterpretation of the features of the Tenways Range. And for this I can only apologize.

I have tried to reach out to you via phone a few times, but I was unable to reach you. We would like to make this up to you, please could you get in touch with us so we can find a resolution.

Kind Regards,

Yousif
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

I have several bikes serviced and repaired by Bike bros

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the the MD, to the manager Chris, and Tom is a fantastic mechanic. If I have a problem with a bike between services they always pull out all the stops to help. Keep up the great service guys and thanks for everything.

22 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best bike service

Got told about bike bros as needed to get my bike sorted for work as the bottom bracket completely broke on me and so took it to them in the morning and thought it would be at least a couple of days to get it back and got messaged the same day saying it had been fixed. They did amazing work on my bike in such a short period I'm truly astonished at how good they were and will be going back in the future for all my repairs I can't do myself and thanks Harry for fixing my bike. 👍

4 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bike Bros were recommended and they…

Bike Bros were recommended and they certainly didn't disappoint....
Brilliant customer service and professional staff
Updated all the way and kept informed of costs and time scales
Will certainly use again and highly recommend
Thank you

3 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These guys have the exact right…

These guys have the exact right attitude imo and nothing is too much trouble. Their mechanics are excellent and rapid. I am really impressed.

3 de junho de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thanks for the review! We're here to make sure you're back on the road as quickly as possible. If you ever need anything else, just give us a shout.

Enjoy the ride!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

A great find!

I've been visiting Bike Bros. for over a year now. I find their service to be extremely responsive and the staff knowledgeable and friendly. I have been involved with bikes for many years and a good bike shop is hard to find. This is one is worth trusting with both expensive equipment and your more run around cycles (they've looked at both for me!). Thanks to all!

3 de junho de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thanks for sticking with us for over a year! We're really glad to hear you've found our service responsive and our staff friendly and knowledgeable. We know finding a reliable bike shop can be tough, so we're honored to be your go-to. Whatever bike you have, we're here to help.

Happy cycling!
Bike Bros,

Avaliado com 5 de um total de 5 estrelas

Brilliant..Guildford

Brilliant..Guildford. really helpful, at at a price point that made Halfords blush.

The staff do know their stuff. I have been doing my own mechanics for 20 yrs or so... but its really good to know these guys are solid when I go to get new bits And they have gone that extra yard to help me with stuck bits ..I can only speak for the Guildford branch.

18 de maio de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thank you for leaving us a review! We're happy to hear that you found our Guildford team helpful and knowledgeable. It's awesome to know we could assist, especially with your experience in mechanics. If you ever hit a snag or need anything else, you know where to find us.

Enjoy the ride!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

Great team of people

Great team of people. Passionate about bikes and providing knowledge, expertise and friendly service.

Competitively priced, trustworthy and reliable. What more could you want?

16 de maio de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thank you for the leaving a review! We strive to do our best and provide the best possible service in and around Guildford.

Enjoy the ride!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

An amazing bike shop with great people

An amazing bike shop with great people. Really helpful with any bike problem and always have your best interests at heart.
Would highly recommend. Would never go anywhere else.

8 de maio de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thanks for the shoutout! We're glad you find our team helpful and trustworthy. It's awesome to hear you'd recommend us. If you ever have any bike issues or questions, just give us a shout. We're here to help.

Happy cycling!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

Urgently needed Shimano BR-MT520 brake…

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order.
There site said in stock, but just needed to know for definite before ordering on line.
Fantastic member of staff on the phone said they would double check, and had the last one in there hands as we spoke, and advised me about the courier they used. My order arrived the very next day and bang on time, nicely packaged and most importantly in one piece.
Pros: helpful staff, prices, availability, offers and delivery methods used. Would highly recommend 5/5

4 de abril de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thanks for sharing your experience! We're thrilled to hear that our staff could assist you promptly and efficiently. It's great to know that your order arrived safely and on time. We aim to provide top-notch service, and your feedback reassures us that we're on the right track. If you ever need anything else, don't hesitate to reach out.

Happy cycling!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

Friendliest staff

Friendliest staff, best vibes and exceptional service. If you’re looking for a bike or work done in Guildford don’t go anywhere else. Yousif, Ethan and Chris are the goats

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thank you for the kind words! We're glad you enjoyed our friendly atmosphere and service. Yousif, Ethan, and Chris appreciate the shoutout. Next time you need anything bike-related in Guildford, we're here for you.

Thanks again for the support!
Bike Bros.

Avaliado com 5 de um total de 5 estrelas

A great team

A great team! I couldn’t believe how quickly my bike was attended to. The great thing here is it’s a personal service just like the bike shops of yesteryear! If you need a bike serviced, upgraded or even a new bike, I highly recommend you pay the team a visit asap!

29 de janeiro de 2024
Avaliação não solicitada
logotipo da Bike Bros.

Resposta da Bike Bros.

Thank you so much for your review! We're happy to hear that you enjoyed our quick and personal service. It's fantastic to know that our approach reminded you of the classic bike shops of the past. We truly appreciate your recommendation and look forward to seeing you again for any of your bike needs.

Enjoy the ride!
Bike Bros.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais