Bunch of scammers. I made the mistake of subscribing for a couple of months, and I've been trying to cancel ever since. I've logged into both Hubbl and Binge, but there's no clear way to cancel t... Ver mais
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Veja o que dizem as avaliações
Like everybody else here troubles unsubscribing. Account was unable to be logged into via sms or password on both my phone & computer. Only a week after my subscription has renewed could I log on and... Ver mais
Resubsubscribed and suddenly my account is locked. Trying to get a refund and help is impossible so I'm done. Every time you tell them the problem they say sorry to hear this. Thank God I only wasted... Ver mais
Appalling service and they kept billing me $19.95 a month even when I was in correspondence over complaints about being unable to easily unsubscribe! The Hubbi umbrella is deceptive and enables binge... Ver mais
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Don't waste your money
Wanted to watch hbo (the only good content) so gave them another chance.
Shocking, ads every 5 minutes and no hbo. Constant buffering (none of my other streaming or gaming buffers) customer service is awful.don't waste your money.
False Advertising
Wanted to watch a TV series. I googled it and everywhere it shows that the show is on Binge. I subscribed, but it's not on there. I contacted the team and they would not refund and cancel my subscription which was only a about 20 min old. Poor service from them.
I have / supposedly a binge account…
I have / supposedly a binge account which l am paying for but can not access. I try to access but l am denied access via logging in to my account and access to the binge website. It comes up with access denied.
Bad customer service
Error on website led to me being charged when I was advised I wouldn’t be. I contacted support and they dismissed my concerns regarding the website issue, they then canceled my subscription without asking me which isn’t what I wanted.
Horrible App
Horrible App. The new app update is so bad that it completely sucks. Buffering and have to connect via cast and can’t log in via app and watch direct. The CEO should get sack without compensation. What a dumb idiot
The ads are insane and obtrusive.
The ads are insane and obtrusive.
The UX is so bad even students could do a better job
Awful Cancellation Experience
Awful Cancellation Experience.
Cancelled within the trial period - lots of pages to go through and then get to a page that says these are your current subscriptions: None
So I think great, that's it. Next month I get a charge and they say oh no you have to do more to cancel it...I asked for my money back as their UI said I had cancelled and I hadn't used the service but they refused.
Geographical limitations
They (not me) cancelled our subscription simply because we spend some of the year in a remote location?? Makes absolutely no sense they claim its because they are not sure the NBN satellite can provide a reliable streaming service - which we are not even using we have cable. Now means cant watch it when back in Melbourne.
Not Remotely User Friendly
I like Binge but dayum there are some serious issues with user experience. Not knowing what you're watching - and not being able to find out - on the live channels is a particular issue as merely genre doesn't cut it.
Lack of available feedback options for your service seems to be a deliberate snub to your subscribers as well.
Apart from that I love the content. Just feels like it was put together by the work experience kid.
Awful Compay, poor service
Cancelled my subscription with 7 day free trial as found the site was terrible. They have charged me after cancellation. Even though I screenshot the cancellation my account is still active. They won't refund or cancel. Each time I submit a complaint it says oops something went wrong!
Why are you not updating your programs
Why are you not updating your programs. You’re getting paid money from the public to watch your shows but not adding new content. Sack your boss!!!
When will someone learn in binge if you…
When will someone learn in binge if you want anyone to like you love them into your space DONT scam or trick them. You are thieves the way you take my money. I am contacting ACCC someone had to stop you. Look at your ratings that says it all
There's not been one episode that's…
There's not been one episode that's been a smooth watch.
Each time one of the MANY litany of ads play they buffer and pause. Only solution is then to exit and enter the episode again and re watch MORE ads.
Would give 1 if i could
Would give 1 if i could. Did not want it, could never access it and tried to cancel it. There is no contact number and just email support that take many days for a reply. They have now debited and do not want to refund their debit.
Subtitles intermittent. System clunky and inefficient.
Subtitles disappear or don’t work at all when casting to TV. BINGE technicians can’t help. I’m partially deaf. Very frustrated.
Appalling customer service & paying for a service I can’t access!!
Not only is Binge glitchy as hell, in the last month I have been unable to sign into the app. It keeps redirecting me to Hubbl when I log in to Binge App asking for more money to pay for Hubbl yet when I try and log into Hubbl I keep getting errors. Never even signed up to Hubbl yet error says that I can’t log in because my account has the same phone number as my Binge account? WTF!? Binge has no customer support contact number therefore you are stuck with the gruelling email chain of random “customer representatives” on a first name basis only that treat customers like garbage because they can’t be identified or made accountable. Asked for a refund for the one month I have been unable to access the service (and still can’t!). They asked for my personal details. Sent evidence only to receive a response accusing me of accessing my account and they threw my complaint in the bin accusing me of still accessing the service, denied me a refund, and offered no resolution to the problem I continue to experience. Some idiot representatives had no idea what I was talking about, responded with irrelevant subject matter that had nothing to do with my enquiry and had no clue what they were doing! Petty, immature, dumb and unprofessional the lot of them. Bye bye Binge. Not worth the money or the stress. My case has been handed over to Fair Trading so you can deal with them now!
Charged after cancelling
I cancelled my subscription and they charged me next month anyway. A number of emails later, they refused to refund me, so I went direct to my Credit Card company and disputed the transactions to get them refunded, which the Card company advise will be successful. I recommend everyone else do the same given the conduct of Binge. I have also lodged a complaint with the ACCC.
Poor effort and experience
For over a week I have been getting an error message saying I am “Denied Access”.
I keep getting messages “We believe that’s a wrap for your recent enquiry with Binge.” This issue is still ongoing.
Utterly hopeless.
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