Product quality is outstanding, I've used them previously in my last house... but on this purchase the customer service was even better. Francesca Bray was quick and efficient to resolved a pr... Ver mais
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Veja o que dizem as avaliações
Binopolis must be having quite a tough time right now as on of their major suppliers has been hacked and certain supplies (including of the one we want) have been severely disrupted. This didn't, how... Ver mais
Absolutely fantastic customer service - especially from Francesca. Had an issue with the handle of one of the bins. Sent a photo, exchanged an email and the next day a new replacement bin inser... Ver mais
Binopolis is extremely expensive for the products they offer. But the biggest frustration is that I got a pull out recycling bin where the lid doesn't stay steady when you pull out the bins or when yo... Ver mais
Detalhes da empresa
Escrito pela empresa
We're specialists in kitchen bins. We work solely with brands with the highest regard for design and quality, it's what your kitchen deserves. We hold the highest regard for quality and design, ensuring that we bring you only the best products. Our collection comprises Europe's leading brands, each known for their superior craftsmanship, design and innovation. Some of our brands include Brabantia, Joseph Joseph, Wesco, Vauth-Sagel, Blanco and more. Our products come with extensive manufacturer warranties, a testament to the quality commitments of our manufacturers, and giving you peace of mind. We take climate considerations seriously, aiming to select products that are manufactured in an environmentally conscious manner with have post-life considerations. Our goal is to provide fast and efficient service from the moment you place your order. We partner with leading couriers to ensure prompt delivery, and most deliveries have comprehensive tracking updates, so you're always informed about the status of your delivery. To make installation a breeze, in-cupboard products come with fitting templates, or we provide you clear fitting notes. When it comes to payments, we prioritise security and offer a fast and user-friendly checkout process. When you choose our services, you can expect expert help and advice every step of the way. We pride ourselves on providing Platinum award-winning customer service, a distinction we have maintained for eight consecutive years. Our commitment to excellence is reflected in our impressive Feefo rating of 4.9 out of 5. Rest assured that even after your purchase, we offer reliable post-purchase support and care. Do not hesitate to reach out to our friendly customer service team if you have any queries about our products or service.
Informações de contato
Reino Unido
- support@binopolis.com
- binopolis.com
4,5
Excelente
23 avaliações
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Excellent customer service and excellent integrated bin.
We accidentally bought an integrated bin that was too large. Very quickly during the install we realised our mistake. We got in contact with Jane from Binopolis and explained the issue and our mistake. Jane very quickly organised the collection and return of the wrong item as well as a refund. She also ensured that the correct sized bin was sent to us quickly. We had it only two days later. This was during full Covid lock down.
I can't thank Jane enough. The bin is now installed and working beautifully. The build quality is excellent, instructions were very easy to follow for two novice DIY people. I would certainly recommend Binopolis to anyone looking for an integrated bin at a reas price.
31 de março de 2020
Avaliação não solicitada
Amazing customer service!
I bought a bin and it arrived damaged (it cant always be helped). In this situation you need amazing customer service to help you get it sorted. Jane was AMAZING! She was so helpful in getting it resolved for me as quick as she could. I couldn't have asked for more. The bin is amazing quality and I would highly recommend them.
22 de janeiro de 2020
Avaliação não solicitada
Personalised service & excellent product range
I have a tricky space that I wanted to use for my in-cupboard bins. I contacted Binopolis with diagrams and measurements, asking for advice. Jane from Binopolis then contacted me with suggested products, as well as telling me which ones probably wouldn't work even though the dimensions seemed OK. After several clarification emails, she recommended a product that is PERFECT and excellent quality, and kept me informed of stock levels and the status of the delivery every step of the way. It's rare to get such care and attention from a company. I highly recommend them and wouldn't hesitate to come back in future.
18 de setembro de 2017
Avaliação não solicitada
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