biosteel.ca Avaliações 116

Love the product, customer service is hit and miss

We love BioSteel in our house. It’s our go to for sports and hydration. Our kids love it! We prefer buying it by the box!

I have been drinking biosteel for many years and it always tastes great and hydrates me. Also great deals coming all the time!

Bio Steel is the best tasting hydration product in Canada!

Biosteel is the best performance drink bar none. It is the healthiest, tastiest and best value.

I love Biosteel. Its a great product. They have fantastic flavours for all situations. pre made or powder form. The customer service is fantastic.

The only hydration I use. I buy online and the service is great!

Amazing products!

I love the products. They are tasty ,refreshing and thirst quenching. And to boot they have no sugar. So glad I discovered Bio Steel.

Have been using Biosteel products for 8 years now, absolutely the best. Can trust everything from the hydration mix, creatine, sports beets and protein being NSF certified as well.

I feel like I'm being given the run around. I'm pretty sure their email customer support is just AI, because I keep getting a long-ish, detailed response in less than a minute after sending my last reply. I ordered a product via Biosteel's Amazon storefront. When it arrived, something seemed different about it. To be safe, I've been trying to confirm with Biosteel whether it's authentic or a fake. I used their 'Verify' feature on their website and it doesn't recognize the lot number. So I reached out to check if I was entering the lot number correctly. When I first reached out, they told me that this was Amazon's problem, not theirs. I explained that Amazon's support options only direct me to contact Biosteel directly. They said that's incorrect on Amazon's part, even though it is the actual Biosteel storefront I purchased from. Then they said "If you have photos of the packaging or powder and want a visual check, feel free to share them, and we can take a look for any obvious differences." So I sent photos. Then they replied and said I would actually need to submit an order quality claim through a form on their website if I want that kind of help. But I can't submit a claim, because it requires an order number, but doesn't recognize Amazon's order numbers. After I followed up about this, they said the 'verify' feature actually may not include batches carried by all Biosteel retailers, and made offers that had already been made but ignored/not followed through on (seemingly another sign of AI). We are done with biosteel!

I started ordering more regularily but quickly realized the product has changed, it tastes toxic. I tried to cash in on a couple of their sales and they continually claimed the "bonus" was limited quantity, never recieved any over multiple orders. The products I did buy such as creatine, protiens etc had such short expiry dates that I couldn't buy 2 and get through them in time. Oh well, Organica happily took my business and has been fantastic.

I have been a long time customer of Biosteel. I have been drinking the Rainbow Twist flavor for a number of years, so when I got my new tub from Amazon and it was foamy and tasted unpleasant (like limes) I noticed right away. I contacted customer service to find out if this was a permanent flavor change or a bad batch and was told that the flavor and formula are exactly the same as always.

This is obviously a lie. It tastes and looks very different.

I don't trust companies that blatantly lie to their customers.

I have a few fitness products from Biosteel. I have my water bottle shaker for protein powder, and I have some equipment such as resistance bands.

I have found their products do the job and are useful, but some of the products seem to be sort of cheap quality. I guess it's because it's super affordable so you get what you pay for.