Burch Gold is alot better than Hartford gold. Customer service wise and incentives. If only I know a year ago to invest with them rather than the competitor I would have done so. I recommend Burc... Ver mais
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Veja o que dizem as avaliações
I had a pleasant experience dealing with Birch Gold. They made my transaction easy by helping every step of the way. They answered all my questions and everyone I delt with was very nice. There was... Ver mais
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Aaron & Natalie at Birch Gold are wonderful. They go above & beyond, respond quickly & are very patient to answer all of my questions. I'm so glad l've moved my savings & investments under their... Ver mais
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Being new to investing in precious metals, the first step was a bit intimidating. Every person we communicated with was knowledgeable and patient which put us at ease and gave us confidence in our... Ver mais
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Detalhes da empresa
Sobre Birch Gold Group
Escrito pela empresa
America's Top Choice For Physical Precious Metals
Our reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.
Birch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.
Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.
Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links.
| Visit Birch Gold Group |
Informações de contato
309 Court Ave, Suite 809, 50309, Des Moines, Estados Unidos
- (800) 355-2116
- info@birchgold.com
- birchgold.com
4,5
Excelente
292 avaliações
Respondeu a 72% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Burch Gold is alot better than Hartford…
Burch Gold is alot better than Hartford gold. Customer service wise and incentives.
If only I know a year ago to invest with them rather than the competitor I would have done so.
I recommend Burch Gold all the way!!
There not sharks neither will they make you feel obligated to buy!
Trust me! This is not the end a Burch gold! You'll forever have my business and recommendations.
12 de dezembro de 2025
Avaliação não solicitada
Birch Gold worked for me
My experience with Birch Gold has been extremely positive. The initial phone visit was very helpful and the informational packet was a great resource in deciding how to choose my allocations. The rollover from my IRA was seamless with the Birch Gold associate’s assistance. I am happy to recommend Birch Gold to anyone interested in looking in to metals investing.
6 de abril de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hi Dianne,
Your kind words mean the world to us! We’re happy we empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Thank you for your recommendation. We hope to serve you again in the future.
I had a pleasant experience dealing…
I had a pleasant experience dealing with Birch Gold. They made my transaction easy by helping every step of the way. They answered all my questions and everyone I delt with was very nice. There was also no pressuring me to buy anything in particular. It was all my choice.
7 de outubro de 2025
Avaliação não solicitada
Resposta de Birch Gold Group
Hi Suzanne,
Creating a seamless, pressure-free experience from start to finish is something we always strive for. High-pressure sales tactics are something you’ll never see from Birch! It’s great to hear that this was evident in your dealings with us. It’s an honor to know our in-depth education helped you make the best decisions for your needs. Please don’t hesitate to give us a call if you need anything!
Working with Birch Gold made switching…
Working with Birch Gold made switching my wife's IRA to precious metals easy and virtually seamless. I found the people with Birch Gold Group to be very helpful, friendly, and informative with process...
20 de novembro de 2025
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Thomas! Thank you for sharing your experience. We’re glad to hear that the process of transitioning your wife’s IRA to precious metals was smooth and easy to navigate.
It’s great to know that our team was helpful, friendly, and able to clearly explain each step along the way. Providing a seamless and informative experience is very important to us.
We truly appreciate your trust in Birch Gold Group and are grateful for the opportunity to assist you. If you both need anything, we're always here to help out!
Helpful and professional service
Helpful and professional service.
All has gone well so far.
13 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you for your feedback, David! We’re glad to hear that everything has gone smoothly and that you’ve found our service helpful and professional.
Providing a reliable and positive experience is very important to us, and we appreciate your trust in Birch Gold Group. Should you require anything from us in the future, please reach out to us.
Excellent customer service!
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Angela! Thank you for your kind feedback. We’re glad to hear you had a positive experience with our customer service.
Providing attentive, reliable support is very important to us, and we truly appreciate your trust in Birch Gold Group. We are dedicated to our customers and happy that was apparent during your time with us. Reach out to us if you need us!
Birch Gold Group
We have used Birch Gold Group twice. We are very happy that we did. They were very informative. Upon their advice, our purchase has been positive.
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Lawana! Thank you for your continued trust and for choosing Birch Gold Group more than once. We’re glad to hear that you found our team informative and that your experience has been a positive one.
It’s especially rewarding to know that the education you received has contributed to a successful outcome. We truly appreciate your confidence in us and look forward to assisting you again in the future.
Working with everyone at Birch Gold…
Working with everyone at Birch Gold Group was great. They answered all my questions while looking out for my best interests. It was especially nice that every time you call them a real person answered the phones! They are great to work with and you can call anytime and they take the time to work with you without rushing you and explain everything. They are a great company to work with!
28 de outubro de 2025
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Kathy!
Thank you for your thoughtful review. We’re so glad to hear that your experience with our team was positive and that you felt supported every step of the way.
Providing clear answers and making sure customers feel their best interests are a priority is very important to us. We’re especially happy to hear that being able to speak with a real person and take the time needed without feeling rushed made a difference in your experience.
We truly appreciate your kind words and your trust in Birch Gold Group, and we’re always here whenever you need us.
BUYER BEWARE! THE GOLD GRIFT IS REAL!
Based on our experience our message is “DO NOT trust these people”.
We transferred a portion of our retirement savings to invest in gold and silver as a way to diversify. Since we are not experts in the precious metals market, we relied on the guidance of their reps. We were encouraged to purchase their ¼ oz. gold and silver coins, because these coins traded at higher values. The rep claimed to be personally invested in them as well.
What we later discovered was deeply disturbing. These coins do not appear to have any unique or widely recognized market demand outside of what Birch presents. There is no transparent way to independently verify the claimed value of these coins online, leaving customers dependent on the company’s word.
More concerning were the fees. We were charged approximately a 64% premium on gold coins and an 82% premium on silver coins. When we later inquired about liquidation, those premiums had dropped dramatically—to about 18% for gold and 9% for silver. In other words, a significant portion of the value we were led to believe existed had effectively disappeared.
The result was a significant loss in the value of our investment, even though the gold market had risen by 55% and the silver market by 145% during the same period.
They took advantage of the trust we placed in them and ended up pocketing roughly 40% of our retirement savings. They appear to be specifically targeting older, conservative individuals nearing retirement—people who can least afford to lose that kind of money.
They are endorced by several well-known conservative figures. I want nothing to do with any of them. It’s hard to believe these endorsers are unaware of what’s happening, which makes their continued support deeply concerning. Whether it’s willful ignorance or financial incentive, it reflects poorly on their judgment and character.
Honestly, it’s difficult to say what’s more disappointing—actions of Birch, or the people who continue to promote them despite everything.
3 de junho de 2025
Avaliação não solicitada
I have been with Birch Gold for a few…
I have been with Birch Gold for a few months now. I am very impressed with their customer service. I had the opportunity to have some questions an conerns answered by Ryan Mitchell. He was extremely genuine and helpful in answering and explaining all of the questions and concerns had. I will be with Birch Gold for a long time to come. In addition, I will also be adding to my account.Thank you Ryan and to the entire company for being so caring and professional. Rich W.
19 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you, Rich, for taking the time to share your experience. We’re glad to hear that your time with Birch Gold Group has been a positive one so far.
We’re glad to hear that Ryan was able to take the time to walk through your questions and provide helpful, easy-to-understand guidance. Making sure our customers feel comfortable, informed, and supported throughout the process is a key focus for our team.
We truly appreciate your trust, your continued partnership, and your future plans. Thank you again for your kind words! We look forward to assisting you for years to come.
Great experience!
My name is Hamedeh K. and I would like share my experience with my investment through Birch Hold Group. I had an excellent experience with everyone from Evie to Nema. Everyone was very friendly, polite and respectful. They answered my questions and followed up with my requests very quickly. Nema was very knowledgeable and expert on the sale side. He took his time to recommend precious metals that works well with my situation. He was patient and explained everything throughly. I am very happy with the services that I received and will definitely call them back to add to my investment. Nema sent me a thank you card that made me even more happy and special. It felt good to be a valued customer. Thank you!!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you, Hamedeh, for taking the time to share your experience. We’re delighted to hear that Evie, Nema, and the rest of the team provided such friendly, respectful, and attentive support throughout your investment process.
It’s especially great to know that Nema took the time to understand your situation and offer thoughtful, well-explained recommendations. Creating a personalized and comfortable experience is very important to us, and we’re glad that came through in your interactions.
We also love hearing that the follow-up and personal touches, like the thank-you card, made you feel valued. That’s exactly the experience we aim to provide. We truly appreciate your trust in Birch Gold Group and look forward to assisting you again when you’re ready to add to your investment.
Wealth of KNowledge!
The folks working at Birch Gold were so helpful. You can tell they have a wealth of knowledge (pun intended)! They handled the transaction seamlessly and informed me every step of the way.
16 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you for sharing your experience, Joy! We appreciate the “wealth of knowledge” pun! We’re glad to hear our team made the process smooth and kept you informed at every step.
We’re committed to keeping our customers informed and supported every step of the way, so it’s wonderful to hear that reflected in your experience. We truly value your trust in Birch Gold Group.
Birch Gold Group Excellence
I invested with Birch Gold Group about 4 years ago. My representative who assisted in the transition into making the investments with Birch was very patient and did not push or pressure me. His name is Alan. He took the time to guide me with all the information I needed to help me make the decision to open an IRA with Birch. Alan handled the opening with ease and professionalism. Recently, I decided to take a distribution. I contacted Birch and was connected to Alan. Once again, he guided me with all the correct protocol and information to get it going with great ease and in a timely fashion, I was able to receive my distribution. I am very happy with the Birch Gold Group and recommend this company for anyone interested in investing in Special Metals.
1 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Lori! Thank you for sharing your experience with us. We’re grateful for the opportunity to have worked with you over the past several years and are pleased to hear that Alan provided patient guidance and professional support throughout both the initial setup of your IRA and your recent distribution.
Helping customers feel informed and comfortable with each step of the process is very important to us, and it’s great to know that Alan’s approach made your experience smooth and straightforward. We’re also glad the distribution process was handled efficiently and that you received the assistance you needed.
We truly appreciate your trust in Birch Gold Group and your recommendation. Thank you for allowing us to be part of your precious metals investment journey.
Ease of Transaction
I was quite surprised at how easy it was to sell my precious metals through Birch Gold Group and was very satisfied with the help and the patience of the rep. This is my first time working with this company and I couldn't be happier. I was a little anxious and didn't understand how this transaction worked, but the process was explained to me and everything worked out to my satisfaction. I will be conducting business with them in the future.
25 de novembro de 2025
Avaliação não solicitada
Resposta de Birch Gold Group
Hi, Winona! Thank you for sharing your experience. We’re glad to hear that the process of selling your precious metals was smooth and that our representative was able to provide the patience and guidance needed to make the transaction comfortable for you.
We understand that selling metals for the first time can feel unfamiliar, so it’s important to us that every step is clearly explained and handled with care. It’s great to know that the process met your expectations and helped put your mind at ease.
We truly appreciate your kind words and look forward to assisting you again in the future. Reach out if you need us!
Six Years and Going Strong
I have been a customer of Birch Gold for 6 years. Jack Newsted has always been there to help with transactions, provide updates and insights, all with a friendly, knowledgeable, patient demeanor. I feel my investments are safe and well looked after with them.
10 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hello, Shirley! Thank you for your continued trust over the past six years. We truly value long-standing relationships with our customers and are grateful for the opportunity to assist you with your precious metals investments.
We’re especially pleased to hear that Jack has consistently provided helpful guidance, updates, and support with a friendly and knowledgeable approach. Ensuring our customers feel informed and well supported is very important to us.
We appreciate your kind words and look forward to continuing to assist you whenever you need us, Shirley.
Conversation was direct and pleasing
Conversation was direct and pleasing. They were comforting in a tense process
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you for sharing your experience, Tracy! We’re glad to hear that the conversation felt clear and positive, and that our team was able to provide reassurance during what can sometimes be a stressful process.
Our goal is always to communicate directly while also making sure customers feel supported and comfortable every step of the way. We appreciate your feedback, Tracy, and are grateful for the opportunity to assist you. Any time you need us, feel free to give us a call.
Great Experience
Everyone was very helpful every step of the way starting with setting up my online account to explaining the process of purchasing precious metals. Sean Reynolds and Emilyn Cortez were friendly and helpful. I would recommend Birch Gold for your precious metals needs.
10 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hello, Deb -
Thank you for taking the time to share your experience. We’re pleased to hear that our team was able to support you through each step of the process, from setting up your online account to explaining how purchasing precious metals works.
We’re especially glad to know that Sean and Emilyn provided friendly and helpful assistance along the way. Ensuring that customers feel informed and supported throughout the process is very important to us.
We truly appreciate your recommendation and your trust in Birch Gold Group. If you need us in the future, we're always here to assist you, Deb!
I am not on any Social media-my kids &…
I am not on any Social media-my kids & Grandchildren help out with these things, but I really wanted to put a comment out regarding Birch Gold Group. I have been able to get a lot of help in understanding how having my IRA transferred into precious metals would benefit me. The Customer service I have gotten from Alen has been wonderful. He has been so patient & kind while explaining options I have & what I need to do as I do have some major dental work that needs to be addressed. I am so Grateful for the choices that were explained & offered to me-since the value of Gold & Silver has gone up I am able to rest assured that I will be OK as I am close to having to take out my RMD in 2 years. Thank you Birch Gold for your knowledge & professionalism. I highly recommend this company
2 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Thank you for taking the time to share your experience and for making the effort to leave such a thoughtful comment, Audrey. We’re truly glad to hear that our team was able to help you better understand how a Precious Metals IRA works and how it may support your long-term plans.
We’re especially pleased that our team provided the patience, care, and education needed as you explored your options. Helping customers feel informed and comfortable with their decisions, especially when planning for important financial milestones like upcoming RMDs, is very important to us.
We sincerely appreciate your kind words, your trust in Birch Gold Group, and your recommendation. It means a great deal to our entire team, and we’re grateful for the opportunity to assist you. Should you need any assistance in the future, please don’t hesitate to contact us!
Easy rollover of a IRA with the help of…
Easy rollover of a IRA with the help of Kristine and Stephanie, with additional help from Kristine on my many questions. Setting up was a breeze with the help of Gordon setting up my account, plus explaining many options/choices that were available.
5 de março de 2026
Avaliação não solicitada
Resposta de Birch Gold Group
Hi there, Bob. We’re glad to hear that the rollover process went smoothly and that Kristine, Stephanie, and Gordon were able to provide the guidance and support you needed along the way.
It’s great to know that Kristine took the time to answer your questions and that Gordon helped make setting up your account simple while explaining the available options. Our goal is always to make the process as clear and straightforward as possible.
We truly appreciate your trust in Birch Gold Group and are grateful for the opportunity to assist you. Please feel free to reach out if we can help you again in the future!
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