Birminghampayments Avaliações 

1.357
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Dear Mr. Ali,I hope this message finds you well. I wanted to take a moment to personally thank you for the tremendous effort you put into resolving the issue with the system. I truly appreciate the fa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve used Xepay a couple times now and honestly, no complaints. The first transfer took a bit longer than I expected, but everything went through fine. Second time was quicker. Interface is pretty si... Ver mais

Avaliado com 5 de um total de 5 estrelas

I tell you what! great experience, from the get go. Sales went through every card terminal and all the systems they integrate with, helped me select one and helped me choose a plan that suited my f... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

XE PAY is dishonest crook deceiving cow boy company, who employ third class dishonest sale team who to get contract lie to you. they tell you your contract is monthly and any time with month notice c... Ver mais


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 38% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(1.357)

67 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommend for a hassle-free card payment solution for your business

I recently ordered a card terminal for my business with Xepay, and I am very pleased with both the product and service.
The setup process was smooth and the team at xepay was incredibly supportive and professional throughout.
I highly recommend Xepay to anyone looking for a hassle-free card payment solution for their business. Very happy with the experience

14 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Reginald,

Thank you for your wonderful feedback! We’re so pleased to hear you had a smooth setup experience and found our team supportive and professional throughout.

It’s great to know you’re happy with your XEPAY card terminal, and we truly appreciate your recommendation. We look forward to supporting your business for years to come.

The XEPAY Team

Avaliado com 5 de um total de 5 estrelas

Basim

Basim

Very helpful and easy to understand made it a very easy experience.

22 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Gemma,

Thank you for your feedback! We’re happy to hear you found the process helpful and easy to understand, making it a smooth experience for you.

Thank you,
The XEPAY Team

Avaliado com 5 de um total de 5 estrelas

Great deal on 3G card machine

I got a great deal on the 3G card machine the rates are impressive. I would recommend coming to xepay once you’ve shopped around as they gave me the best rates around

11 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Keiran,

Thank you for your feedback! We’re glad to hear you’re happy with your 3G card machine and the competitive rates we offered. We appreciate your recommendation and look forward to supporting your business.

Thank you,
The XEPAY Team

Avaliado com 5 de um total de 5 estrelas

I’ve been using XePay’s card machine…

I’ve been using XePay’s card machine for my small business, and I couldn’t be happier with the results. From the very beginning, the setup was quick and straightforward. The machine itself is compact, modern, and user-friendly, making it easy for both my staff and customers to use without any hassle. The transaction process is fast and secure, which is crucial for maintaining smooth sales and customer satisfaction.

What I particularly appreciate is the reliability of the service. I’ve not encountered any technical issues or delays during transactions, which gives me peace of mind knowing I can rely on the system during busy hours. The mobile app that integrates with the machine is also very convenient, allowing me to track payments, generate reports, and manage everything remotely with ease.

On top of that, XePay’s customer support has been excellent whenever I’ve needed assistance—quick to respond and always helpful. The transaction fees are also competitive and fair, which is important for keeping costs manageable for my business.

Overall, I highly recommend XePay for any business owner looking for a dependable, easy-to-use card payment solution. It has significantly streamlined how we accept payments and has proven to be a solid choice for my business.

18 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Jon,

Thank you for such a detailed and thoughtful review! We’re delighted to hear that your XEPAY card machine has been a great fit for your business, from the quick setup and modern design to the fast, secure transactions.

It’s great to know you’ve found our service reliable, the mobile app convenient, and our support team responsive whenever you’ve needed assistance. We’re also glad our competitive fees are helping you keep costs manageable while enjoying a smooth payment process.

We truly appreciate your recommendation and look forward to continuing to support your business for many years to come.

The XEPAY Team

Avaliado com 1 de um total de 5 estrelas

DO NOT GET A CARD MACHINE OF THESE PEOPLE!!!!

Probably the worst company i’ve ever dealt with in my life. The compliance team are the worst i can’t stress enough how bad they are. My funds have been on hold for 1 month, their customer service advisors are so rude and just blank you all the time. I messaged so many times on whatsapp i’ve called them multiple times they keep me on hold for 50 mins to an hour and then cut me off. THE WORST COMPANY ever do not ever think about getting a card terminal off them. I genuinely can’t stress enough how bad the customer service i’ve had is. I’m chasing my funds every single day. They made so many mistakes when setting up my account and because they can’t be bothered rectifying it they have been ignoring me multiple times. DO NOT GET A CARD MACHINE OF THESE GUYS!!!!

18 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Tayaib,

We’re sorry to hear about your experience and the delays in releasing your funds. We understand how important timely payouts and clear communication are for our customers, and it’s concerning to hear you’ve faced these issues.

Our compliance process is designed to protect both our merchants and their customers, but it should never leave you feeling ignored or unsupported. We’d like to urgently review your case to identify and resolve any errors. Please contact us directly on WhatsApp at +44 121 387 0007 or email customerservice@xepay.co.uk with your account details so our senior team can prioritise your situation and provide a clear update.

Kind Regards,
The XEPAY Team

Avaliado com 1 de um total de 5 estrelas

Just like Xepos

Ran under the same location as Xepos, warning their support also runs through the same line, as a result you are consistently going to have to deal with unprofessional conmen on the other end who will either refuse to patch you through to the side or intentionally waste your time.

This company is a scam, and writes numerous fake reviews mentioning staff who do not exist when I called in.

1 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Darius,

We’re sorry you feel this way and that your interactions with our team did not meet your expectations. We take allegations about professionalism and review integrity seriously, and we’d like the opportunity to investigate your concerns in detail.

Please contact us directly on WhatsApp at +44 121 387 0007 or email customerservice@xepay.co.uk with your account details so we can review the matter, address any issues you’ve experienced, and clarify any misunderstandings.

Kind Regards,
The XEPay Team

Avaliado com 1 de um total de 5 estrelas

Signed a contract for 1 year

Signed a contract for 1 year. After 1 year they then said that I’m in contract for 2 years.
I’ve tried to call them and email them many times and can’t get anywhere with them.

When I get through to them on the phone, they put the phone down.

All emails to them are ignored.

I regret ever signing up with them.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Taher,

We’re sorry to hear about your experience and the frustration this situation has caused. Contract terms should always be clear, and we’d like to review your account to understand what happened and work toward a resolution.

Please contact us directly on WhatsApp at +44 121 387 0007 or email customerservice@xepay.co.uk with your details so we can investigate and assist you promptly.

Kind Regards,
The XEPAY Team

Avaliado com 1 de um total de 5 estrelas

this has to be the worst company i have…

this has to be the worst company i have ever had the misfortune to deal with, have been trying to cancel my account for over a year not been able to get hold of there accounts dept to cancel has sent numerous emails to cancel which they totally ignore been on the phone nobody picking
what a total joke of a company

12 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Resham,

We’re sorry to hear about your experience and the difficulty you’ve faced in reaching our accounts department. We take feedback like this seriously and would like to investigate your case so we can resolve it promptly.

Please contact us directly via WhatsApp at +44 121 387 0007 or email customerservice@xepay.co.uk with your account details, and we’ll ensure your request is reviewed as a priority.

Kind regards,
The XEPay Team

Avaliado com 5 de um total de 5 estrelas

Card terminal was not working late…

Card terminal was not working late night and I reached out on chat and Mohamad Ali came on chat and quickly call me to fix the issue and went beyond everything to resolve the issue.

8 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi,

Thank you for your feedback! We’re pleased to hear Mohammad Ali went above and beyond to resolve your card terminal issue quickly, even late at night.

Thank you,
The XEPAY Team

Avaliado com 5 de um total de 5 estrelas

MOhaamd Ali was very helpful and solved…

MOhaamd Ali was very helpful and solved our problem on quick way , good support

8 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Muneer,

Thank you for your feedback! We’re glad Mohammad Ali was able to help and resolve your problem quickly.

Thank you,
The XEPAY Team

Avaliado com 5 de um total de 5 estrelas

Mohammad Ali

Mohammad Ali , Did a great job and resolved quickly and listen to every details , Good work

6 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi,

Thank you for your feedback! We’re happy to hear Mohammad Ali resolved your issue quickly and took the time to listen to every detail.

Thank you,
The XEPAY Team

Avaliado com 1 de um total de 5 estrelas

Warnings warnings warnings

Warnings warnings warnings
XEPAY and XEPOS they both are fraud company and they try to steal the money from my bank account and I never received any terminal or card machine and they never provided me any services but they send me the bill and I was shocked
They are frauds and very big scammers and plz keep away
Thieves thieves thieves
Plz don’t do any business with them

6 de novembro de 2024
Avaliação não solicitada
logotipo da Birminghampayments

Resposta da Birminghampayments

Hi Khawaja,

We’re sorry to hear about your experience. We would like to look into your case to understand what happened and resolve any issues as quickly as possible.

Please contact us directly via WhatsApp at +44 121 387 0007 or email customerservice@xepay.co.uk with your account details so our team can investigate this matter.

Kind regards,
The XEPay Team

Avaliado com 1 de um total de 5 estrelas

you wouldnt have problems until u want…

you wouldnt have problems until u want to cancel a contract thats when they give you hassle and there will be no one to listening to u horrible people no one to help u and u have no chance to escape from this people please do not bother with this company!!!!

28 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Railway village convenience shop

Railway village convenience shop

Worst company never get through to who you need to speak to, transfer you around for hours keep you on hold for hours most disorganised company I have ever meet

21 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MOhammad Ali help me out in printing…

MOhammad Ali help me out in printing issues and label printing issues also he has suggested better solution for card machine , Very humble and nice person he gave full attention to my issues and resolved it instantly ,

27 de setembro de 2024
Avaliação não solicitada

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