I have been using the site for several months. I have no experience with the withdrawal process or the KYC process as I have not won anything substantial after depositing a couple thous... Ver mais
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Veja o que dizem as avaliações
Part of the Coingaming Group alongside Sportsbet, Bitcasino.io has established itself as one of the premier Crypto casinos in existence. They are prevalent in the Bitcoin community, and have a la... Ver mais
Ich spiele vom ersten Tag an in diesem Casino, am Anfang hat man immer mal wieder einen Gewinn gehabt, auch höhere so um die 100k, alles wurde immer ohne Probleme ausgezahlt. Die letzten 14 Monate gew... Ver mais
First time depositor to this site. I unfortunately made the mistake of sending from an exchange. The exchange sent 42 usdt on a wrong eth chain. While this is the only deposit to this address. Suppo... Ver mais
A empresa respondeu
Detalhes da empresa
- Casino e loja de apostas online
- Agência de apostas
- Distribuidor de Livros
- Cassino
- Serviço de apostas
- Vendedor online de apostas desportivas
Informação fornecida por fontes externas variadas
Join Bitcasino.io Today - mɃ 1,000 Online Casino Welcome Bonus ☆ Play with 24/7 LIVE Dealers, Slots, Dice and Table Games ☆ Register Anonymously
Informações de contato
Estônia
- bitcasino.io
2,0
Ruim
94 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SCAMMERS IF YOU WIN YOU WILL NOT BE…
SCAMMERS IF YOU WIN YOU WILL NOT BE ABLE TO WITHDRAW
15 de novembro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hi there!
EDIT:
Thank you for getting back to us with your account details.
We’re sorry to hear about your dissatisfaction with our site. We continuously strive to provide a fun, fast & fair gaming experience for all our users.
After reviewing your Bitcasino account, we can conclude that our team had made a thorough investigation and made their decision accordingly. Your account was closed due to breaching our terms and conditions under 3.4 & 3.5.
Multi-accounting is strictly forbidden on our site, and we hope for your understanding on this matter. If you wish to share further feedback, please email us at hello@bitcasino.io.
Thank you and kind regards,
William
Bitcasino Staff
As offered by bitcasino when depositing…
As offered by bitcasino when depositing for the first time, if there is a loss, they will refund 20% of the lost amount in cashback. I deposited more than $600 and unfortunately I lost, but at this point they refuse to pay me cashback. I contacted them and they asked me to verify my identity twice and I completed the verification but then they said I was abusive and did not pay me cashback. I want them to clarify this issue. I want to know why. Why didn't I receive the money and what did I violate when I was a player and lost all my money. I also see quite a few articles complaining about the problem of them trying to attract players but after losing they find reasons not to pay cashback to players.
I have also filed a complaint with casino Guru and other sites
26 de outubro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Thank you for your review and for providing us with your Bitcasino account information.
Upon checking into your case, we can see that our Player Safety and Assurance team has reviewed your account and found a breach of our Terms & Conditions. As per the Welcome offer T&C:
"If a player is involved in any suspicious and/or fraudulent activity, Bitcasino.io reserves the right to undertake a KYC process, cancel the player’s bets, remove the player from the current promotion, and exclude them from all future promotions and not credit any winnings."
Kind Regards
William
Bitcasino Staff
I am also having problems with this…
I am also having problems with this website. When I joined, I also received an invitation. If I lose on my first deposit within 7 days, I will receive a cashback of 20% of the loss. I deposited $800 and unfortunately I lost everything but now they still don't pay me the cashback. They told me to send an email. I used a secondary email to send them because my main email had a problem but they said no. Please support me with another email which is unreasonable. My user is nguyennguyenlam887. Bitcasino registration email is nguyennguyenlam887 @gmail.com
Before that, they asked me to fully verify my identity and my account was completely trustworthy, but they always didn't want to pay me cashback.
25 de outubro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Thank you for your review and for providing us with your Bitcasino account information.
Upon checking into your case, we can see that our Player Safety and Assurance team has reviewed your account and found a breach of our Terms & Conditions. As per the Welcome offer T&C:
"If a player is involved in any suspicious and/or fraudulent activity, Bitcasino.io reserves the right to undertake a KYC process, cancel the player’s bets, remove the player from the current promotion, and exclude them from all future promotions and not credit any winnings."
Kind Regards
William
Bitcasino Staff
cheating with newsletters
Well, I`ve made a deposit, all went smooth, but I just hate when companies are offering bonuses with no intentions to actually give them.
Mail was like: We sent a cash reward to your account
There was no rewards, I went to support
They said:
I'm afraid we do not offered any cash reward for you.
hahaha :)
21 de outubro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Thank you for your review.
We have sent you a personal request, so we can have a closer look at this matter and send you an accurate reply.
UPDATE:
Thank you for providing your information. We checked your Bitcasino account and noticed that you managed to find and use the reward in question. Our sincere apologies for the miscommunication and confusion regarding this offer. We will share this feedback and improve our communication.
Kind Regards,
William
Bitcasino Staff
horrible experience
horrible experience
they litteraly steal your money with unfair rigged games
they have 0 adress like the other casinos and dont want give the adress
runaway from this rogue casino
they dont pay if you win
17 de outubro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We’re sorry to hear that your experience on Bitcasino has been disappointing.
We have requested some additional information in order to review the matter further. We hope to be able to review your case and help ensure your account is treated fairly.
Kind Regards
William
Bitcasino Staff
Stay away from this one
Stay away from this one. Not a bad casino but be careful playing here even if you win their admin never check your case and use every execuse not to pay out. If you want to play at a crypto casino, look elsewhere! Or just go to some bigger sites like bcg or trustdice!
4 de setembro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We’re sorry to hear that your experience on Bitcasino has been disappointing.
We have requested some additional information in order to review the matter further. We hope to be able to review your case and help ensure your account is treated fairly.
Kind Regards
William
Bitcasino Staff
Uwaga!!!
Strona na której nigdy nic nie wygrasz. Kasyno z fatalną obsługą klienta i z zerowymi szansami na wygraną! Uwaga!
17 de julho de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We’re sorry to hear that your experience on Bitcasino has been disappointing.
We have requested some additional information in order to review the matter further. We hope to be able to review your case and help ensure your account is treated fairly.
Kind Regards
William
Bitcasino Staff
Scammers
After I won 80$ and try to withdraw, they ask for KYC.
I followed the steps and become verified.
Now they don't answer.
No chat, no mail, no money...
I feel bad that I did not search for reviews before deposit.
18 de junho de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We’re sorry to hear that your experience on Bitcasino has been disappointing.
We have requested some additional information in order to review the matter further. We hope to be able to review your case and help ensure your account is treated fairly.
Kind Regards
William
Bitcasino Staff
This casino is a big scam
ScamScamScamScam
The worst casino i have ever played
15 de junho de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Gambling is about games of chance, and all of the providers we support are licensed officially. Many of the providers we have licensed games from have been tested for true randomness to ensure that any winnings are decided at random.
We are sorry to hear that you were not satisfied with our games and the luck was not on your side.
Kind regards,
William
Bitcasino Staff
Nie wpłacaj tam pieniędzy!!!
Uwaga! Firma nie wypłaca pieniędzy z nagród! Odpisują że się nie kwalifikujesz. Uwaga! To wygląda na duże oszustwo.!
29 de maio de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We are sorry to hear about the poor experience you faced while playing at Bitcasino. We have requested additional information in order to review this matter further and ensure it is handled in a fair manner.
Kind Regards
William
Bitcasino Staff
Scam!
Attention to this page! This is a scam. There is no way to win on this site. Making a deposit means its complete loss! Attention!
25 de maio de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Gambling is about games of chance, and all of the providers we support are licensed officially. Many of the providers we have licensed games from have been tested for true randomness to ensure that any winnings are decided at random.
We are sorry to hear that you were not satisfied with our games and the luck was not on your side.
Kind regards,
William
Bitcasino Staff
Duże oszustwo!
Duże oszustwo. Nie ma możliwości wygrywać na ten stronie. Uwaga na PRAGMATIC PLAY! Wybierz inne kasyno jak nie chcesz stracić wszystkich pieniędzy!
27 de abril de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Gambling is about games of chance, and all of the providers we support are licensed officially. Many of the providers we have licensed games from have been tested for true randomness to ensure that any winnings are decided at random.
We are sorry to hear that you were not satisfied with our games and the luck was not on your side.
Kind regards,
William
Bitcasino Staff
Scam!
Attention!!!
Attention! This site extorts money from users. Watch out for games from Pragmatic Play, Push Gaming or Hackswa Gaming! No chance of banishment. Looks like a scam!
22 de abril de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
Gambling is about games of chance, and all of the providers we support are licensed officially. Many of the providers we have licensed games from have been tested for true randomness to ensure that any winnings are decided at random.
We are sorry to hear that you were not satisfied with our games and the luck was not on your side.
Kind regards,
William
Bitcasino Staff
Stay away from this website.
Why, why, why did you block my account?
I saw so many friends saying that you would easily block users' accounts, which is really ridiculous.
I have never seen this situation before on trustdice and Rollbet, and it's so unpleasant.
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Bitcasino.io
Hello,
We’re sorry to hear that your experience on Bitcasino has been disappointing.
We have requested some additional information in order to review the matter further. We hope to be able to review your case and help ensure your account is treated fairly.
Kind Regards
William
Bitcasino Staff
SCAM SITE
SCAM SITE! Do not use! They told me to deposit money to claim a prize of 5000$ so I did deposit and than they proceeded to ban me off the site and scam me! Terrible people do not deal with them!
6 de dezembro de 2022
Avaliação não solicitada
Rude customer support
Rude customer support
I’ve made a deposit of 100 trx from my wallet. Didn’t take under consideration that there’s a network fee of 1 trx.
The support rep named “CHARLIE” was super unhelpful & aggressive with my request.
Bad attitude. Sorry.
24 de setembro de 2022
Avaliação não solicitada
After 1 bigger Win
After 1 bigger Win, no more Wins ever. 25.000€ gone, no wins. Dont go on this one.
27 de julho de 2022
Avaliação não solicitada
Miałem pecha
Miałem pecha, nie można było tu zarobić pieniędzy
23 de maio de 2022
Avaliação não solicitada
litteraly thieves
litteraly thieves
games are rigged and roulette is just scam
support is disgusting and incompetent
just closin chat without answer
the gamomat on bitcasino have rtp of 47%
payouts have problems (if you succeed to make a cashout)
they not have official licence but a scam licence because location there are dont give licence for crypto casino
but more bad they cannot answer when i asking who test the games that they are fair on theire casino
they just say thegames are fairly tetsted
i aked who tested and they cannot answer and closign chat
4 de maio de 2022
Avaliação não solicitada
This Casino is Fake
This Casino is Fake. I put 30eu. Win 170eu. And even such a small win they do not want to give!
30 de abril de 2022
Avaliação não solicitada
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