Black + Blum Avaliações 

271
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Retuned one item and they cannot find it even though I wrote the order reference number on the package and informed them. It’s the only company that “struggles” to identify return packages and proceed... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais

Detalhes da empresa

  1. Loja de Balcões
  2. Loja de Acessórios de Moda
  3. Loja de artigos para esportes ao ar livre
  4. Atacadista de acessórios esportivos

Escrito pela empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(271)

21 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Polar Bear Ice tray/bottle

I bought the ice tray/bottle which was delivered promptly with no problem. The cap is not water tight, which is not too much of a problem as the bottle is designed such that the cap is above the water level, but it means that water can spill out when you are handling it before putting it in the freezer. A very expensive item for what it does. You are probably paying for the 'artistic' design.

15 de agosto de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would definitely recommend.

Great product, exactly as advertised, nice to use. Quick delivery. Product fairly priced by comparison with other similar products, good quality.

7 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy

Very happy
Easy to find what I was looking for, easy to order, came quickly, very happy with product

5 de julho de 2017
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The Box Apetite we bought had a design flaw

The Box Apetite we bought had a design flaw and broke quite quickly at the hinge after we bought it. Black + Blum was able to replace it quickly for free. Unfortunately it broke again recently. I placed an order for a replacement and another item and emailed them at the same time asking if they would give us the lid for free. Initially they said no but after I said I would cancel the order so they could send me a free one they were able to give me a refund. Great service eventually but took an extra 3 emails more than it could have. Excellent products when they don't have a design flaw.

3 de julho de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Paul,

We are sorry to hear the issue you have had with your Box appetit lid.

Please note that according to our warranty policy we request an email explaining your issue prior to taking any further actions. Since we have to go through processes we couldn't refund the item straight away and had to ask you a few questions before arranging a replacement or a refund.

We are here to help and we are to give you the assistance required at all time.

We hope you will enjoy your products and should you have nay further questions or issues do not hesitate to contact us.

Kind regards,
Black+Blum

Avaliado com 5 de um total de 5 estrelas

Good design of product

Good design of product*, delivery didn't take too long, good communication.
*the propello fan was also well designed - why, oh why, did you stop producing it??

25 de junho de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor delivery service

I received an email to say my parcel was at my pickup point from Friday at 12.00 so I arrived at 8pm on the Saturday (next day) and they tell me the parcel isn't there. I have just tracked the parcel and it is not where they said it was but at the depot still. Why email saying it is ready to be collected when clearly it isn't. My husband will now not have his father's day present. I am not impressed. This is the first time I have purchased anything from this company.

17 de junho de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Dear Jacqueline,

We are really sorry to hear the issue you have had with your delivery.

However according to your tracking details it seems that your delivery has been attempted twice on 14th and 15th June to your address.
Then as requested, your parcel is being delivered to Sainsbury's - Harpenden and DPD mentioned on your tracking details that they will notify you when it is ready for you to collect.

Since your delivery has been unsuccessful twice and the collection point has been requested to be changed some delays occurred. Please note that your tracking details didn't mention that your parcel was ready to collect but held at their depot for a re-delivery to the new collection point.


We hope it helps and should you have any questions you can contact us directly at askme@black-blum.com.

Kind regards,
black+blum

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, items arrived quickly and well packaged. Top quality water bottle, use it every day. Thank you

7 de junho de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good But Charcoal Wouldn't Fit

Bottle arrived on time and well packaged. I don't think it's a problem but the charcoal was broken in two. What was more annoying was that it wouldn't fit through the neck of the bottle. I had to get a grater to shave one side - a bit of a messy job.

I left the filled bottle for about 12 hours and the water has a neutral taste which is what I'd expect (and hope for). I'll need to experiment a bit more to see if the same results apply to shorter times.

Postscript: Black + Blum kindly sent me another charcoal stick - great customer service!

25 de maio de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Robin,

I’m sorry to hear the issue you have had with your charcoal filter.

Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.

Also, since the charcoal is a natural product, each stick can vary slightly in thickness and length but it shouldn't be an issue to fit it through the neck of the bottle. Therefore we are more than happy to replace your charcoal filter and you should receive it shortly.

We hope it helps and should you need any further assistance do not hesitate to contact us.

Kind regards,
Black+Blum

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