Blackbridge Furnishings Avaliações 

107
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I wanted to order a coffee table that I had seen online. I usually like to view items before I buy but for health reasons was unable to attend the store. I rang the store and spoke to the owner... Ver mais

Avaliado com 1 de um total de 5 estrelas

Can't fault Lynda on the day in store ordering the goods. Excellent customer service skills - credit where it's due. As for after sales and won't-give-me-his-surname-Craig: abysmal. Failed on mattress... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service from in store (Alex) and after care (Craig) overall. Good guidance from Alex when picking the items, and needed to change one retrospectively (due to me getting the dimensions wrong) whi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would not hesitate to buy from Blackbridge again. Communication was excellent from start to finish. The quality of the bed is second to none. Thank you very much for an amazing service.

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Our quality furnishings are crafted using modern techniques and designed to withstand modern living and to suit modern lifestyles. Furniture is supplied either fully assembled or packed for easy home assembly, making them just right for every home.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(107)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Old School courtesy and professionalism….

The professionalism and patience,combined with courteousness of Sami at Inverness Branch was a breath of fresh air.
Nothing was too much trouble and she took time to explain and enquire as to our needs and requirements.
What struck my wife and i was the old school service provided without the pressure and sales pitch ,we really recommend this lady and this establishment.

10 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a bed in January and September

Bought a bed in January and September, both times great service, easy to order online but also nice to get a call confirming and asking if we ordered right colour. Call telling us when delivering was. On delivery, no problem about taking upstairs and putting in bedroom.

22 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

Great Experience

We had 2 great recent experiences with Sammy at the Inverness Store. She was so helpful, friendly and patient. We bought furniture here 15+ years ago which we still have. Great local furniture store, good selection of items, reasonable prices and fast delivery. What more could you ask for. Thank you.

7 de novembro de 2022
Avaliação não solicitada
logotipo da Blackbridge Furnishings

Resposta da Blackbridge Furnishings

Thank you for your comment

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from visiting the showroom to receiving the sofas and beds. All the staff were really friendly and helpful. And a big shout out to the delivery guys for advising of delivery time the day before and turned up when they said they would. Also for the careful manoeuvring of the huge furniture down a narrow hallway.

22 de setembro de 2022
Avaliado com 1 de um total de 5 estrelas

After sales customer care non existent

Bought a sofa and arm chair from the Elgin store, arrived Feb, within 2 months fabric had bobble, two base cushions flattened and will not replump, nor sit in correct place, plastic under arm fabric in sofa which rustles, contacted store, waited ages for a technician, outcome store will only except plastic in arm as a fault, cushion filler and fabric are apparently dressing issues and they will do nothing about them, extremely poor quality, customer service and customer satisfaction edds when they have your cash, would not recommend anyone to purchase from this store, I have never received such poor customer service, now advised I have to pay for an independent technical review, I wish I had never purchased a waste of my hard earned money, just want them to take it back and give me a refund, it looks worse than my previous sofa which was 10 + years.

28 de julho de 2022
Avaliação não solicitada
logotipo da Blackbridge Furnishings

Resposta da Blackbridge Furnishings

Good Afternoon, in general when a customer has an issue with a sofa within the first 6 months we arrange an independent tech report to be carried out to determine cause of fault if a manufacturing fault is found we will then action this to repair or replace in first instance. When the customer does not agree with the report and do not accept the findings they are asked to provide at their own cost a technician report to determine the cause of the fault, if the customers report finds differently we have we are more than happy to refund the cost of the report and take it further with the suppliers for the customer.

Avaliado com 2 de um total de 5 estrelas

Disappointed

Placed an order back in April, all items of furniture all delivered within 6 weeks except 1 item which has yet to b delivered which is really disappointing.

15 de julho de 2022
logotipo da Blackbridge Furnishings

Resposta da Blackbridge Furnishings

Hi Rhona, I am really sorry about the delay in getting the remaining unit in for you we do our best to keep customers updated with timescales we were expecting this in around mid July as advised and I am sorry that you weren't updated of the further delay in it arriving to us, it is now in stock and we will be contacting you shortly to arrange your delivery of this item and confirm delivery details.

Avaliado com 5 de um total de 5 estrelas

Great Customer service

We went into the inverness store looking for a new mattress and are delighted with the service and help we received. Sammy really knew her stuff, listened to what we wanted and helped us make a choice we’re happy with. Can’t wait to receive our order! Thank you

9 de julho de 2022
Avaliação não solicitada
logotipo da Blackbridge Furnishings

Resposta da Blackbridge Furnishings

THANKS FOR YOUR REVIEW MUCH APPRECIATED

Avaliado com 3 de um total de 5 estrelas

Not impressed

We were not impressed by our treatment at the Fort William store. We ordered a hall table to be delivered to the store and booked the day and time to collect it. When we arrived the woman in the shop seemed annoyed at us as she knew nothing about it and was alone so no one else there to help carry it to our car. When we unpacked the table at home we were disappointed to find it was not that well finished but decided to keep it anyway.

1 de julho de 2022
Avaliação não solicitada

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