Blackdiamond Avaliações 27

Excellent purchase and great customer service!
Very professional, friendly and helpful.
I couldn't ask for a better communication.

Tent fly had problems but they sent out a replacement free of charge. 👍🏼

I have trusted them with my life using their climbing products for years. Recent online experience makes me doubt they're worth that trust. They sent me a discount coupon that did not work. I mailed, and got told to place my order anyway, the discount would be applied afterwards. Guess what : after placing the order suddenly this was no longer true (one branch not taking ownership of a US promise). If you can not believe their words from a direct mail reply - do you want to believe anything else they claim ? For products that lives are going to depend on ?

I, love, Black Diamond!
If it is my harness, jacket, carabiner or headlight, I know I can trust this brand. Fully!
Even when I see the logo, I just want to buy it. (which has become a semi-major problem for the purse, but heck it)
I recommend Black Diamond because I've never been disapointed with them.
Continue the good work!

I bought a Black Diamond Jetforce Saga avalanche backpack for a lot of money. Within six weeks huge holes appeared in the pockets that hold the essential components. I contacted Black Diamond who brushed the complaint aside and said it was wear and tear even though it was under warranty. Do not buy this bag as the fabric is inferior and the system is not interchangeable. I won't be buying Black Diamond again. There are other makes such as Arc'teryx and Mammut out there that honour their warranties.

I bought hiking poles from this company. After first hiking trip the scales for the pole lengts dissapeared.

I wrote the company and described the problem with photos.
I never got an answer.
Very dissapointing!

They are so nice and offer great prices for all sports and climbing gear

Dr. Mckenzie