Black Horse Finance Avaliações 560

I have never encountered such complete incompetence in my life. I have been passed from pillar to post, put on hold numerous times and had great difficulty actually understanding the assistant. I have complied with everything I have been asked for and they just repeat themselves and put you on hold. I shall be taking this further and this company is absolutely not fit for purpose. It is a disgrace.

Contacted this company as I am having financial difficulties temporarily due to illness and they offered no help at all and have no customer service support as they just told me to hand the car back or they will take legal action, when advised that it will only be for a short period and after that I will be back on my feet they didn’t care and just repeated that they will have the car back and I would be left without a job as I use my car for work, I would NEVER use them again as they have no support or empathy and only care about their own income.

Missold car finance is taking forever...they really are dragging their feet over this... unlike when they want money they suddenly become efficient.

Obtaining finance through black horse to purchase another vehicle, was very much a hassle free experience. It was quick, it was simple, easy to understand and everyone involved were very helpful, particularly the sales executive, Will at John Gross Ford, Ipswich.

Dealt with Ford Dealers in Barnsley; Will and Joel were really helpful and informative. They listened to my needs and used language that we understood.

Fast and efficient service with a great apr.

Just been informed that my Complaint has been thrown out due to lack of evidence, considering this is a motorcycle not fit for purpose has always been maintained in accordance with manufacturers recommendedations and is currently unsafe to use.Genuinely feels like Black Horse has no regard for customers’ time, money, or wellbeing. Instead of resolving a serious issue involving a potentially dangerous vehicle, they are simply prolonging the process and shifting the burden onto the customer.
My only hope now is to take my case to the Financial Ombudsman and hopefully they will see through this poor customer service.
I will never use or recommend Black Horse Finance to anyone ever again, clearly still working hand in hand with the dealers as has already been shown with Missold Finance which has come back to haunt them.

The whole process was very easy and relaxed from start to finish.

I recently took out a PCP car finance agreement with Black Horse. I was approved very quickly through the car dealership I used. Explanations were clear as was signing the initial contracts. Setting up, managing the account and choosing my correspondence preferences is very easy. I also enjoyed the personalised video sent to me!

Purchased a car from Big Motoring World, Cannock - part cash and finance, had an issue only 24hrs after collecting the car, reported to Big Motoring World who were no help at all, dismissed responsibility - took legal advice and was told to register complaint with Black Horse Finance, who were the finance company. They acknowledge the claim and yes it took them 51 days to respond (not ideal but within the agreed timelines), but when they did it was brill, they insisted the car was inspected, they then reviewed the garages findings and approved repair and several other things that were missed by Big Motoring World on handover without any issue or delay and they even paid me compensation for all the inconvenience caused (which was all by Big Motoring World), so my experience with Black Horse Finance was 1st class and cannot fault them and would use again if decide to purchase or upgrade my vehcile.

Trying to call just goes to hold and then line goes dead, joke of a company never take out finance with these guys again, these companies should just simply not exist.

Good communication with clear understanding.

I really liked using black horse until recently.
I’ve got a credit score of over 900 paid my finance agreements off with other providers to get finance on another bike. I have been turned down bear in mind I already have 2 finance agreement with black horse. 1 for under £20 a month as we paid most of it off and the other for under £100 as we paid a high deposit.
Thinking great they know I’m a reliable customer nope they rejected my finance…
I called yesterday to ask why and the team that deals with it refuse to speak to anyone as it’s a senior team. I then was told you can appeal and rejected again, I tried to contact black horse but their lines shut at 5PM and don’t open until 8:30/9AM which is when I start work and finish work (I work in education). No email
Option, no way of further discussion just a joke.
It’s a shame but I will come to the end of one of my agreements with black horse and then will pay off another early so I don’t have to use them again and will find alternative finance companies rather than black horse to use.

Rejected my approved 0 % pcp loan just before delivery with no sensible reasons. My credit score is excellent. Now told to re apply but wont give 0% pcp.

I am very disappointed and frustrated with Black Horse Finance. Their handling of my case has been completely unacceptable.

My vehicle was declared NotRoadworthy by an independent RAC inspection, and I made it absolutely clear that I have ceased using the car entirely due to safety concerns. Despite this, they have continued to drag out the complaint process and delay issuing a final response, showing no urgency whatsoever.

Because of their delays, me and my wife are now forced to rely on buses and taxis every day, while still paying finance, insurance, and road tax for a car that is essentially unusable. This is not just inconvenient — it is financially and mentally draining.

It genuinely feels like Black Horse has no regard for customers’ time, money, or wellbeing. Instead of resolving a serious issue involving a potentially dangerous vehicle, they are simply prolonging the process and shifting the burden onto the customer.

Worst finance company ever steer clear of them unless you want to be ripped off

Had a 4 year PCP, portal works well, easy to use. No problems.

When closing finance, new dealership didn’t clear the account in good time which led to an extra charge on my agreement, Joanne in settlements processed my refund for that overpayment on call with me straight away and was so helpful. Amazing customer service, and do wish my new finance agreement was with Blackhorse

Stay clear of this provider