Black Tomato Avaliações 300

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Black Tomato (Ian) helped us plan an amazing trip to Egypt and Jordan. They have some great local contacts and with some excellent guiding and accommodation, we had the most memorable trip. Thank... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After having read a review about Black Tomato in The Times we contacted them about a trip to Sri Lanka. We were put in contact with Christie and from the start we were helped in the most professional... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Black Tomato truly delivered an amazing luxurious trip to both Thailand and Vietnam. The travel was seamless with being met at our destinations by excellent guides and VIP service. The guides gave us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Black Tomato organized an exceptional tour to two islands in the Philippines for our large group, and we were fortunate to be part of it. Every detail was thoughtfully planned, with clear attent... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. Provedor de excursões culturais
  3. Agência de Viagens

Escrito pela empresa

Black Tomato is the award-winning travel company that specialises in creating exceptional tailor-made experiences for its clients.

Tailor-made travel with

Escrito pela empresa

Award-winning service
Luxury service begins the moment you enquire, continues throughout the customised design and booking process and until well after you return. Alongside being on hand 24/7 whilst your away, we worry about the little things before you even think of them. Because that’s true luxury service.
Expert knowledge
Our travel experts have lived and breathed these places so we know how best to avoid tourist traps and go beyond the obvious tick box experiences. Add that to the network of destination contacts and carefully selected overseas partners we’ve collected in our time and you’re guaranteed the best in expert knowledge and insider information, wherever you’re heading.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

300 avaliações

5 estrelas
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3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Their follow-up during and after trips…

Their follow-up during and after trips is very good

23 de fevereiro de 2021
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Resposta de Black Tomato

Hi Rich,

Thank you so much for sharing these kind words. It's been a pleasure for the team to work with you on some wonderful trips over the last couple of months, and we look forward to many more.

Speak soon,
Hannah - Client Experience

Avaliado com 5 de um total de 5 estrelas

Travel during 2020

I've booked a number of holidays with Black Tomato and the service provided has always been uniformly excellent. They have an in-depth knowledge of the locations and hotels they recommend and they always seem to know the right places to go. Recently they organised a wonderful trip to Greece for us during the easing of Covid restrictions. We were really glad that we made the decision to travel at that time: airports were fine and the hotels and local staff, although all clearly taking covid restrictions seriously, nevertheless still managed to make us feel incredibly welcome and relaxed. Visiting small museums and tourist attractions also made clear what a hard time the local economies have been facing with their drastic cut in visitor numbers.

19 de novembro de 2020
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Resposta de Black Tomato

Hi Emma,

Thank you for your lovely words. We are so pleased you had such a wonderful time in Greece and that, despite the restrictions in place, you felt relaxed - that's what we're here for! As always, it is a pleasure creating trips with you and I look forward to catching up soon in the lead up to your next trip this year.

Speak soon,
Dominique

Avaliado com 5 de um total de 5 estrelas

Honeymoon Planning in the time of COVID

My fiance and I had an amazing experience working with Tom Pyman at Black Tomato to plan a honeymoon. Tom planned two amazing itineraries for us - one in Central America and one in Egypt. Unfortunately, we had to stop the process just before booking because I found out I was pregnant, and our doctors advised us against travel due to uncertainties related to COVID. I cannot wait to contact Tom at a later time to take the same trip, once we have the ability to travel again. Tom was very friendly and answered all of our questions promptly. He was very accommodating and helped us create an experience that was perfect for both of us.

18 de novembro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Elizabeth,

Thank you so much for sharing your experience working with Tom. Congratulations on the new addition to your family - we look forward to working with you again when the little one is ready to explore the World!

All the best,
Hannah - Client Experience

Avaliado com 5 de um total de 5 estrelas

The service Black Tomato provide is first class

The service Black Tomato provide is excellent. Whether it’s a big, complicated trip or a short last minute break the team always provide great suggestions which are tailored to our objectives. The trips always run smoothly and the destinations accurately reflect the descriptions provided in advance. I was particularly impressed when they rearranged a trip to Italy and organised a last minute trip to Greece within a couple of days because of changes to the UK’s air corridors.

16 de novembro de 2020
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Resposta de Black Tomato

Hi James

Thank you so much for sharing. It's always great to work with you and we can't wait to finally get you over to Italy this year to stay in one of my favourite properties in the World!

Speak soon,
Dominique

Avaliado com 5 de um total de 5 estrelas

So happy to travel again...with Black Tomato

This was the second time I had the opportunity to travel with Black Tomato and I can say without hesitation that I will be doing it again as soon as I have the chance. From the moment I made the initial phone call through to just before departing, they were professional and responsive....and reassuring, which in these difficult travel days, was so important.
On this trip to Tanzania (Arusha then the Grumeti in the Serengeti) Black Tomato made all the potential stress points like being met at airports and transfers as a single woman alone so well organised. I had also expressed interest in adding on some cultural experiences in Arusha and they were resourceful and found me wonderfully unique additions for my trip (beading workshop!).
After not travelling for so long due to all the travel restrictions, it felt so good to be in another country. I felt welcome and well looked after. All my accommodations were incredibly clean and safe and the people I encountered were so happy to have visitors.
I am already dreaming up another trip and will certainly plan it with Black Tomato

10 de novembro de 2020
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Resposta de Black Tomato

Thank you for your lovely review Sevda. We have to say, we were so impressed with you taking part in the Serengeti Girls Run, and the fast paced group at that, just incredible! We are looking forward to finalising plans for your next adventure to South Africa soon, so you can start looking forward to that too.

Best wishes,
Rosie
Head of Client Relations

Avaliado com 4 de um total de 5 estrelas

Italian mountains and lakes

A great trip to Italy (mountain and lakes), fabulously organised by Black Tomato as ever. We were concerned about the potential impact of Covid on the travel experience, but this was more straightforward than expected - flights, hotels and tour guides. It has certainly given us confidence to look further afield.

2 de novembro de 2020
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Resposta de Black Tomato

Hello Debbie and Andy,

I know Alys loved helping you with the planning of this trip, so we were thrilled to hear how much you enjoyed your time away, particularly hiking in the Dolomites. Thank you for putting your trust in Black Tomato once again and we look forward to helping you with your next adventure soon.

Best wishes,

Rosie Allan
Head of Client Relations

Avaliado com 5 de um total de 5 estrelas

Travel In The Time of Covid!

We recently travelled to France with Black Tomato, accepting that we would quarantine on our return.
We spent 4 days in Paris and the change of scenery, felt like a fortnight. The whole trip, was arranged with safety and social distancing in mind.
Black Tomato had a massive challenge, as we are regular visitors to Paris, but it felt safer to use a company, who recognise that travel plans, in the current climate, can change at any time.
We were booked to stay at Le Bristol and the service was incredible. We were literally treated like royalty from start to finish.
Black Tomato had arranged a private tour guide for The Louvre and due to the lack of tourists, it felt like we had the museum to ourselves.
Accepting the limitations of travelling during a pandemic, Black Tomato showed that the lack of tourists, can mean a far more pleasurable experience can be had, if you are prepared to put your trust in a company that put, not only the interests, but also the safety of their clients first.

12 de outubro de 2020
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Resposta de Black Tomato

Hi Maggie,

Thank you so much for your lovely words. It is our pleasure to be able to help you and our clients navigate the complexities of travel in this new normal, so thank you for putting your trust in the team once again.

We were thrilled the two of you were able to enjoy the tennis and discover new wonderful experiences despite your many previous visits, all whilst having Paris almost to yourselves!

Not long now until your next adventure!

Speak soon,

Rosie
Head of Client Relations

Avaliado com 5 de um total de 5 estrelas

Our Trip to French Polynesia in the Time of COVID

This was our fourth trip with Black Tomato, which, once again, delivered.

We were originally scheduled to travel in April but needed to postpone due to the pandemic. Based on wishful thinking, we rescheduled for September, hoping that life would return to normal by then. Not quite.

Nonetheless, Rob helped reschedule the entire trip for our new dates, stayed in constant touch while fielding our numerous questions, and suggested a perfect additional island to visit when we elected to double-down and extend the trip. He did a truly masterful job in all respects.

In the end, we are grateful that we decided to proceed with the trip to French Polynesia, which is a spectacular country that provided the perfect getaway during this abnormal time.

Thank you Black Tomato!

- Steve and Ashleigh

25 de setembro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hello Steve and Ashleigh,
Thank you for your kind words! It was wonderful to hear all about your trip yesterday, in particular your diving experience with the large Manta Rays whilst the whales were calling in the background! How magical! We look forward to helping you plan something special to look forward to in 2021!
Speak soon,
Rosie
Head of Client Relations

Avaliado com 5 de um total de 5 estrelas

The most incredible trip ever - a honeymoon in Borneo

The most incredible trip ever!

Honeymoons are supposed to be incredible right? For our 'trip of a lifetime' we were seeking something a little adventurous teamed with animal spotting and some time out on a white sandy beach. My husband-to-be had done the 'traditional' safari x beach combination and I was keen to ensure we were going somewhere neither of us had been before. That's when the Black Tomato team really showed their expertise. Suggesting Borneo - a place we'd never have thought of in a million years and reeling us in with an exceptional itinerary comprising jungle sunset boat safaris - spotting a lone orangutan in the wild along the way! - snorkelling off a private island, rickety jungle aeroplanes, orangutan sanctuaries and many many memories. As well as being an utter joy to work with, other little touches of Black Tomato magic I still wax lyrical about; a fictional book sent to us before we departed set deep in the Borneo jungle, a copy of The Week and a film to watch to "put off the holiday washing" greeted us on our return. It's been a while since our trip and occasionally we'll unearth a picture of us two metres away from a pygmy elephant or crying with laughter as we recalled that time the teeniest fish chased my new husband out of the Celebes Sea. Thank you Black Tomato for helping us in plotting the most exceptional of honeymoons - cannot recommend you enough!

15 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This was our third trip with Black…

This was our third trip with Black Tomato, and we could not recommend them more! They take every trip to the next level, by sourcing the best hotels, the best local guides, and the most trusted advice! We trust their advice implicitly. Their knowledge and network of local guides across the world is unparalleled. We actually got a quote from another similar travel agency for this trip, but Black Tomato's pricing and itinerary blew the other agency away. We are in the process of planning our fourth trip with Black Tomato now, and can't wait to experience their amazing service again!

26 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Fabulous, Much-Needed Getaway to the Maldives

Black Tomato arranged a wonderful getaway to the Maldives for my family after our original plan of a European holiday was put on hold due to COVID-19. Sunil, our travel expert, listened to what we wanted, and patiently took the time to understand our concerns and answer our many questions about traveling during a pandemic. Our experience with Black Tomato was excellent from the planning stage to being welcomed back home.

We had a fabulous time in the Maldives and we look forward to working with Black Tomato on our future travel plans!

25 de agosto de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hello Blossom,

So wonderful to catch up yesterday and hear all about your vacation to the Maldives. Thank you too for your kind words here, we look forward to helping you plan you next adventure!

Speak soon,
Rosie

Avaliado com 5 de um total de 5 estrelas

The service from Black Tomato was exceptional

The service from Black Tomato was phenomenal from start to finish. We planned our honeymoon to Indonesia with one of their experts and every single detail was carefully considered and planned. The hotel and restaurant recommendations, local guides and in-country support made the trip exceptional. Even when a restaurant reservation went awry, the team in the UK were on the phone to sort everything within minutes. I can’t recommend them highly enough.

20 de agosto de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hello Oliver,

Thank you for your wonderful feedback about your Honeymoon with Black Tomato. I am delighted to hear that you loved your time in Indonesia and look forward to helping plan your next adventure!

Best wishes,

Rosie
Head of Client Relations

Avaliado com 5 de um total de 5 estrelas

BlackTomato arranged a great trip to…Costa Rica

BlackTomato arranged a great trip to Costa Rica for my. Wife and I on very short notice. Our agent, Luca, was very responsive and helpful. The trip exceeded our expectations. We would certainly travel with BlackTomato again.

2 de abril de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Greg,

Thanks so much for your kind review, we were so pleased to hear you had such a great time and are looking forward to planning your next trip!

Best wishes,
Amy
Client Relations

Avaliado com 5 de um total de 5 estrelas

BT curated the perfect trip to Morocco!!

From the very first inquiry to welcoming us home after our amazing trip to Morocco, our experience with Black Tomato has been outstanding. Jihane was great to work with and put together the perfect itinerary for us, as if she'd known us forever.
The accommodations, excursions, restaurants, and transportation/transfers were all top notch--the best of the best. Everything was seamless and so well planned. We had the most amazing time!

When deciding to book with BT, we were looking for a company to create a trip that would be 100% perfect for us and let us be us--not just another name on the roster for "xyz planned itinerary" that thousands of other people have already done the exact same thing.
We wanted something more. Something different. And we absolutely got it!! The most important thing to me is that BT lets you be a traveler, not a tourist.

Highly recommend! Happy travels!

28 de fevereiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Celia

Thank you for taking the time to share your experience travelling to Morocco with Black Tomato - what an adventure. We can't wait to help with your future travels - stay in touch!

Hannah
Client Experience - Black Tomato

Avaliado com 5 de um total de 5 estrelas

Experience rich Egypt

Another informative, experience rich trip from Black Tomato. This thoughtful and well coordinated excursion included all the "must sees" of Egypt and Jordon and complimented them with a selection of people/culture events. All with Black Tomato's flare and demand for excellence. Great guides, great hotels, great trip.

21 de fevereiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Denise

Thank you for your kind words about your trip to Egypt and Jordan. It was a pleasure to organize your lastest adventure - we can't wait to plan the next!

Hannah
Client Experience - Black Tomato

Avaliado com 5 de um total de 5 estrelas

Black Tomato Honeymoon

Black Tomato helped us plan an excellent, well organized, fun, and relaxing honeymoon! We loved our trip to Thailand, Cambodia, and the Maldives. I’d definitely recommend them and would use them again for future trips.

31 de janeiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Anna

Thank you for taking the time to share your honeymoon experience with Black Tomato! It was so lovely to hear all about it upon your return. We look forward to catching up soon.

Hannah
Client Experience - Black Tomato

Avaliado com 5 de um total de 5 estrelas

Thorough,efficient and top of their…why go elsewhere?

Thorough,efficient and top of their game!

21 de janeiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Philip,

Thank you very much for your feedback - we're delighted you enjoyed your recent trip to Sri Lanka and are already planning your next winter escape!

Hannah
Client Experience - Black Tomato

Avaliado com 5 de um total de 5 estrelas

It was one of our most wonderful…

It was one of our most wonderful holidays with the family and the ‘on the road’ experience was unique in every way.

15 de janeiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Inga

We're so pleased the family had such a wonderful first Black Tomato trip to Morocco. We can't wait to start planning your summer trip to Iceland.

Hannah
Client Experience - Black Tomato

Avaliado com 5 de um total de 5 estrelas

The best

The best, most personalized travel experience imaginable! Highly recommend for the trip of a lifetime.

14 de janeiro de 2020
Avaliação não solicitada
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Resposta de Black Tomato

Hi Maria,

Thank you for your kind review. It was a delight to hear about your recent trip to Egypt with us and we very much look forward to planning Greece 2020.

Hannah
Client Experience - Black Tomato

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