Bloomnation technical assistants have always been quick to respond to my emails. They have been able to help me navigate despite my being not very "tech savvy". I find the platform easy to use and... Ver mais
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Veja o que dizem as avaliações
I have been attempting to work with Leslie and Jeff since February at the rate of $399 per month. After MONTHS of reschedules, missed calls and just patronizing efforts of a poor customer service agen... Ver mais
Really disappointing experience with BloomNation. I ordered through one of their “Premium” florists, and the delivery never arrived. The recipient confirmed nothing was received, yet I was tol... Ver mais
A empresa respondeu
I have never had a problem with the service since I joined Bloomnation years ago. They have always been a huge help to me no matter what the circumstances or issues that our ever changing business ha... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Order fresh flowers online that are hand-delivered by the best local florists. Find local flower shops with same-day flower delivery and shop from unique flower arrangements designed by certified floral designers. Forget cheap flowers and discover that...
Informações de contato
Santa Monica Boulevard 225, 90401, Santa Monica, Estados Unidos
- bloomnation.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
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Satisfied!
Before BloomNation, I felt like I was constantly fighting for visibility against the big national wire services. Since making the switch, my shop has seen organic growth like never before. The way the platform showcases my actual designs is what differentiates us, and it has attracted a loyal base of customers who are willing to pay for quality, custom work. My annual revenue has jumped 40% in the last two years, thanks to the quality leads BloomNation sends.Crucially, managing this volume is simple because of the POS system. It manages my walk-in transactions, delivery routing, and online order reconciliation flawlessly. I don't need three different systems anymore—it's all centralized and reliable. BloomNation gave me back control of my brand and my books!
Ordered peonies through BloomNation for…
Ordered peonies through BloomNation for my wife’s birthday and paid extra for delivery before 9:00 AM. The florist called from an unknown number late at night but never emailed, so the order was not canceled. At 10:00 AM I learned the peonies were unusable. The shop promised an arrangement of equal quality, promised to send a photo first, and promised delivery before 11:00. No photo was sent and the flowers arrived after 11:30. The substitute included wilted roses and did not match the value we paid, which was close to $300 including rush.
I gave BloomNation multiple opportunities to make this right. They didn’t offer so much as a small discount — let alone a full credit. Instead, I was told I needed to “take it up with the florist,” even though my purchase was through BloomNation’s platform. That’s unacceptable.
This felt like a bait and switch and ruined a time-sensitive birthday surprise. This florist clearly does not value its customers, and BloomNation clearly does not vet or stand behind the businesses they allow to represent their brand. After this experience, I would strongly recommend avoiding both.
If I could leave zero stars
If I could leave zero stars, I would. Cost me a bomb to have the privilege of receiving an incorrect order and none of my emails have been answered so we could sort the matter. I dealt for the first and last time with Sherry of Blue Violet in Thousand Oaks.
They stole my photo off my e-commerce…
They stole my photo off my e-commerce sight and using it on their site. They did not ask for my permission. I asked them to remove it and they have not complied. They are using photos of my arrangement they cannot even make.
Florists, be cautious: Avoid partnering with Bloomnation.
Bloomnation operates in an unprofessional manner, prioritizing profits over customer satisfaction. Their aggressive sales tactics pressure businesses to join their network and hastily sign contracts, but once onboarded, they neglect to support sales efforts or provide adequate marketing assistance. Despite our partnership lasting over six months, we experienced no transactions, prompting us to dispute charges with our credit card company. Only after halting payments did Bloomnation attempt to rectify the situation, but by then, it was too late. I strongly advise fellow florists against entering into contracts with Bloomnation. Unfortunately, I cannot provide insights into their day-to-day operations as our experience yielded zero sales through their platform.
False advertisement
As of February 2024.
Received 24 blooms, but paid for 25.
No communication on the date of delivery.
The blooms received were moulding.
I paid a premium rate for rotting goods.
Complaint made resulted in an offer for 20% discount on my next order...
There will not be a 'next order'.
This was obviously refused.
What about fixing the current problem, instead of touting for more business?
The contempt is 'off the charts'.
I have heard nothing back since they tried 'shrugging it off'.
False advertising: did not deliver what was advertised.
Responsibility appears to be shirked and 'bounced around'.
Very expensive for quality of product.
My opinion of this company is 'greedy and disingenuous'.
***Buyer beware!!!***
On a positive note, the flowers were delivered on the correct date, albeit late in the afternoon.
PS.
The 'card message app' on the website will print exactly as it appears on the app.
With that in mind, if you are struggling with 'spacing or new lines' on the 'card message app', that is precisely what to expect from this company.
To conclude:
I will not be placing orders with BloomNation in the future.
I will not recommend this company to anyone.
Ruined my Valentine's Day flower…
Ruined my Valentine's Day flower delivery. I ordered roses for my GF a week before Valentines Day. I got the order confirmation # and everything.
Come Valentines Day (today) and my GF sends me pics of the beautiful flowers. But they were not pics of what I ordered. So I looked into it, to see if maybe they screwed up and sent the wrong bouquet. I log into Bloomnation, got to view orders, and see that my order was cancelled last week!!! Those beautiful flowers were sent to her by a friend, not me.
I searched and searched my gmail. I found the order confirmation, but there was NO order cancellation message from either Bloomnation nor the local florist. NOTHING. Not a single email since the order confirmation.
It's too late NOW to order from anywhere. Had Bloomnation informed me of the cancellation I could have made other arrangements with another florist or service. But they never let me know. And honestly, since the flowers are taken care of by the local florist and bloomnation is the middle man. Bloomnation had ONE JOB, and they failed.
So now, while she gets bouquets from her friends, I look like the chump BF who got her no flowers on Valentines Day.
I really would have been better off just not ordering a damned thing. At least I wouldn't have told her to stay close to home because she's getting a delivery from me, only to look bad in the end.
I will NEVER use Bloomnation again.
Florist partner of Bloomnation
In May 2023, I made the decision to sign up with Bloomnation.com, enticed by the promise of a substantial boost in business through their platform. This decision has turned out to be not just disappointing, but deeply frustrating.
The core of my discontent lies in the vast gap between what Bloomnation promised and what has been delivered. I was under the impression, as per their marketing, that my subscription, costing me $200 a month, would actively drive a significant number of orders. This was the pivotal reason I chose to invest in their service. However, the reality has been starkly different. In several months, I've received fewer than 10 orders, making the investment feel not only wasteful but also deceptive.
What adds to the injury is the realization that the service I'm paying $200 monthly for amounts to little more than basic webpage hosting – a service that's available elsewhere at a fraction of the cost. The feeling of being taken advantage of is hard to shake off. The cost-to-benefit ratio here is staggeringly disappointing, and I find myself questioning the integrity of their business practices.
To others considering a subscription with Bloomnation.com, my advice is to tread very cautiously. My experience suggests that the value proposition they offer is grossly overstated. Make sure you fully understand what you're getting into and perhaps look into more cost-effective and transparent alternatives.
If I could leave zero stars I would
If I could leave zero stars I would! I ordered a deluxe flower arrangement through this company’s website to be delivered to a family member the following day for their birthday. No delivery was ever made due to no communication from one florist to another through this system. I called the original florist who tried to sort it out for me with BloomNation and they said they would refund me the $121 that I paid. I then get an email from BloomNation that says my “refund” amount is $0. Another call was made and I was assured that yes, I had been refunded. My bank processed that payment immediately and sent the funds. Three days later there is no indication, even in pending transactions, that they ever issued a refund. I now have to go through my bank to try to get my money back from this unscrupulous company. Aside from the embarrassment of no gift for my daughter in law’s birthday, now I have the additional stress of having to fight to get my refund. Buyer beware! Next step is opening a case with BBB.
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