BLS International  Avaliações 600

The platform, the website is terrible. The experience is really bad - it times out every time you try to fill the form, and the liveness stage test doesn't work on any device. Reaching out to customer care has been no help, called several times with no resolution. Using them will ruin your day. I implore the Spain consulate to change their provider and move away from BLS.

worst service, very bad customer support/Near zero customer support, opportunist as always encourage to book with premium appointments. very hard to get normal appointments. no reply to the emails. really disappointed as they have monopoly for Indian passport services.

Staff pas professionnel du tt il nous ont renvoyer avec une monsenge on a pris un rdv prime une fois arrivé on nous informe qu’il manque une autorisation de la maman qui a déjà son visa shengen et ce n’est pas la peine de déposer le dossier du papa jusqu’à demain revenir sans rdv et ramener l’autorisation à 10h le lendemain arrivé à 9h30 après 2h de route d’une autre ville ils nous informe que c’était un mal entendu qu’il fallait venir à 8h faire la queue pour le quota sinon prendre un nouveau rdv alors qu’il était possible se déposer le dossier du papa seul on a perdu les 2 rdv +2 jours raté du travail même l’Gent de sécurité en bas ne laisse même pas monter pour résoudre le problème
C pas sérieux

Online booking is not available. It is open only for a week whenever we try to book the message shows that slots are fully booked. This way they are trying take all the services under Premium service there by they can take more service charges. This is happened many times. They are the only source for passport renewal in UAE and they are here to make money not to give service. Booking is available only through website and it is open only for one hour. The slots are available only for a week always it is completely booked. I tried it many times and fedup. Now when we do not have any other option we ended up choosing premium service and have loose our hard earned money for no fault of hours. We are ready to plan well in advance but their system is not allowing it

My experience with BLS Spain Visa services has been extremely frustrating and disappointing. It has now been more than 30 days since my appointment, and I have received absolutely no communication or updates regarding the status of my application.

The customer service experience has been equally poor. The agents I interacted with were unhelpful, showed no empathy, and often came across as dismissive and arrogant when asked for information. As an applicant who has submitted all required documents and paid substantial processing fees, I expect at least basic professionalism and transparency.

What is most concerning is that my passport has been held for nearly 30 days with no status update, no request for additional information, and no indication of when a decision might be made. If there are delays or backlogs, the least the organization can do is communicate this clearly with applicants. A simple email update acknowledging the delay would make a significant difference.

All my submitted documents are authentic, complete, and clearly provided, yet the application remains in “processing” with no explanation. It is difficult to understand what is taking so long without any communication from the organization.

Given the high fees charged for these services, it is reasonable to expect efficient processing, adequate staffing to handle demand, and respectful customer service. Unfortunately, my experience has been the opposite.

I strongly urge BLS Spain Visa services to improve their communication, accountability, and customer support so that applicants are not left in the dark for weeks while their passports are being held.

Overall, this has been a very stressful and unsatisfactory experience.

Absolutely, hands down THE WORST, MOST INCOMPETENT, POJ website WE HAVE EVERY USED. Everyone involved in this should be fired . Totally unusable due to crashes and bugs. Attempted an application on multiple occasions and browsers. BLS- you should be ashamed of yourselves and permenantly banned from having any part in an important administrative function.

THE IMBECILITY, LACK OF PROFESSIONALISM, AND INCOMPETENCE OF THE PEOPLE RESPONSIBLE FOR THIS WEBSITE IS BEYOND COMPREHENSION. This is absolutely horrible.

If there is ZERO STAR I will put ZERO. First of all they don’t follow the requirements given by spain embassy especially in Riyadh. This BLS will even ask for more, you will pay and book your appointment online, and all the requirements listed is already prepared and when you arrive there on the day of your appointment they will ask you for an additional requirements that is not even listed on their website that the spanish embassy provided. Then they will tell you to come back with the additional documents (that is not listed on the checklist provided by spain embassy and not even needed but BLS wants it) and you will need to book and pay another appointment.
What I did is I sent an email to Spain embassy and verified that the additional documents BLS is asking is not even needed. The one on the checklist document requirements listed online is the only documents they need in the embassy. I submitted a proof of communication from spain embassy about this and BLS took my application without their additional requirements. This happens in Qatar, Saudi and Philippines.
Just everybody knows, there’s 3 types of appointment NORMAL, VIP and PREMIUM and there is no difference in processing, the only difference is the prices.
Once they ask you to come back with the additional documents they will tell you to book another appointment and they will book you the VIP which costs 1000+ riyals not including the visa fee. You can book NORMAL appointment which only cost less than 200 riyals.

Most unprofessional and impolite staff. The only aim of the centre is to make money. I was charged for services that I did not request nor use. The centre was relatively empty considering I booked the first slot that day, despite which I was asked to pay £10 for express service, upon refusing I was made to wait 30+ minutes. I paid for waiting, SMS services, printout, being eligible to send an email and photography and printing the photograph separately.

Despite the waiting and the ridiculous payments, I was treated as if I was being provided a favour by the staff. Wouldn't recommend at all.

Good service

I was invited to attend the Sansaar Poetry Festival in New Delhi by The Raza Foundation where I was asked to recite and be a part of a panel of international poets , I am a Sudanese poet residing in Granada, Spain. I called the helpline in order to ask about what I needed to do to apply for a visa to attend The Sansaar Festival in New Delhi and prepared my visa application, the invitation letter, the clearance letter from the Indian Ministry of Affairs, photos, passport copy and spanish residence card and booked my appointment. I took a 5 hour bus ride from the south of Spain (Granada) to Madrid and was on time for my 12:30 appointment. When I arrived to desk counter 4 I was attended to by an employee who appeared to be Spanish who others referred to as Kema or Gemma . I gave her my paperwork and she asked me what kind of visa I wanted as if I was at Pizza Hut choosing toppings. She then informed me of the opposite information I was given by the helpline that if I had an invitation letter I could not apply for a tourist visa. When I asked what kind of visa I would need to apply for she claimed she did not know and took photos of my paperwork and sent them to an unknown "Official" I was asked to wait for his response. She then attended to an elderly couple of Spaniards the wife did her biometric photo and fingerprints on first attempt and the husband had to redo his biometric photo and fingerprints 22 times(I counted and spoke with his wife who was also extremely annoyed with the undesirable wait). By the time she finished and finally was able to process his file she informed me it was her lunchtime, It was 2 in the afternoon. I had to cancel my bus back to Granada and reschedule my last evening class to online to accommodate this and waited for her to return she did so at 3 pm. From 3 to 6 pm I waited as she received news that what I needed was called an “entry visa” and I signed the paperwork submitted my photos and was waiting to pay and to the biometric photo and fingerprints step. She then proceeded to tell me that there was no need for me to come in person and that I could have sent it by courier stating it was URGENT (which is the opposite information I was given by the helpline which informed me that it took up to ten days to process it via courier and that in any case I needed to come in person in order to do the biometric step of the application.) She then disappeared from her desk until another woman Indian appeared and informed me that I needed to stay a few days in Madrid until they could find out how to process an entry visa for a person holding a Sudanese passport with a Spanish residency card. When I kindly informed her that I could not stay in Madrid and that i had travelled from Granada she disappeared and an Indian Man arrived and asked me to wait and that they are doing their best to try and find a solution. Minutes later he arrived and asked me to ask the Raza Foundation (my host) to change the dates of the festival so that they could have more time to "figure out" how to grant me an "entry" visa adding that there were no assurances that I would be able to finally have a visa in time and that they could not be held responsible for that. This place is unprofessional, reeked of instituitional racism I have no idea how the Embassy of India could subcontract such incompetent employees to represent their country in Spain. Beyond this review I will also be writing an article in a local Spanish newspaper about this incident. I have spent the bulk of my career teaching Indian and marginalised literature from all over the world and cannot believe the disrespect, humiliation and lack of humanity I experienced as a non EU passport holding person of color at the BLS Madrid Office. I wasted a total of 16 hours at this place which felt like a SCAM with equipment that would not work, lazy and evasive employees and I hope by voicing my own experience I will receive a formal apology for what has occurred and if not I will continue speaking about my experience at every event and in every medium where I am invited to in the future. I understand now why telephones are strictly prohibited and recording of any kind is not tolerated in this place it is not by the books and very clearly corrupt. Also note the high reviews on Google which reek of fraudulence.

One of the worst websites I have ever used. India can definitely do better than this . To view appointments it is a refresh game which took me 40 minutes.
It just kept showing we already have an appointment booked when we had previously cancelled ours. To get to speak to someone at BLS we had to keep calling for over 45 minutes before we spoke to a lady . Not sure if this will be sorted out today .

I have contacted this company several times in relation to getting a Visa. I’m booking an appointment.

The website just keeps freezing and you’re unable to book anything.

I contacted the call centre again they said just to email in which I’ve done several times and to no avail

All the staff are good attitude make us feel home

The processing time is fast and the facility is good and nice.

Maganda mabilis ang pag process maraming salamat

Terrible website. Constant crashes and lags, highly limited time to upload documents despite large amount of information asked, constantly assuming human inputs are from a robot. Should be replaced by a different company.

Terrible Website
Feels like the website is built in 2002 and not updated since. Been trying to schedule an appointment all morning, something that shouldn't take more than a couple minutes.