BMW USA Avaliações 

Coming from a nonchalant non-careing world of having just getting by with all the nondiscrept cars I've owned in the coarse of my miserable Iife I was in for a shock of epic proportions! I got this Hybrid 2018 BMW 330e performance model, Alpine White and it was just by pure chance Carmax had one loaded to the gills with everthing under the sun with only 18000 miles on it! Two days later I had been bitten so hard by this gorgeose lady of a car, I was stumbling around my IT job reading nothing except for anything that even mentioned my new love of my life! I have never even been so blinded to have hoped a Rolls Royce would roll up on me and try to give me a ride with a bevy of naked chicks! Cars have never moved the needle for me what so ever! So I expect anytime soon now for the BMW white horse to wear off so I can throw all these Car and Driver mags to the curb so I can go back to my normal boring retoric! But I know in my heart of hearts I'm a changed man through my entire being! And after just five revolutions of Sol I'm not the least bit ashamed! I "LOVE" this 2018 BMW 330e Performance model! I actually have fallen head over heels for a CAR! And being a guy with feelings of love gushing from every orafice of my body I'm now profoundly ashamed! I had the Most intensive "WET" dream of my life last night of my next conquest, a stone cold naked plaid Tesla! The shame of it all is unbearable! Say goodbye for me to my father Edsel. I should have stayed on with him and his Crisper studies! And Mom, if only you would have popped for a car seat than maybe that wheel well wouldn't have loomed so large in my life! Goodbye General hello Hartford!
Don David Fooshee

BMW Assist has seriously let us down. If I could give zero stars, then I would. 3 hours waiting for a tow truck and still no truck. After the 1st hour, we called the tow company that BMW Assist arranged only to be told that BMW's payment had been declined. Tried to call BMW, long hold, we gave up and paid for tow ourselves, but had to wait for the next available. Called BMW back and they wanted to put blame on tow company talking about how horrible it was that they charged us. EXACTLY! But without payment, how's the tow going to happen?! This is not the service I was expecting nor what I have paid extra for from BMW.

Best website go directly order parts from the dealer. The prices are obviously a little steep since you're doing through the dealer but the end result is you guarantee the parts are top german quality not the no name rubbish that gets passed around at small shops

Their service is too slow, took a long time to get my repairs done.

BMW Galleria NOT RECOMMENDED!! MY X3 IS HAVING A "KNOWN SAFETY ISSUE" AND THIS DEALERSHIP IS NOT FIXING THE DEFECTIVE CAMERA SYSTEM! NO ONE IS RETUNING MY CALLS! I WILL NEVER BUY ANOTHER BMW BASED ON MY SERVICE EXPERIENCE!

If you know what is good for you, you would stay as far away from BMW as whole. This may be hard but trust me there are so many better options out there. Even though the latter may seem impossible, maybe my experience would help prevent anyone else from going through similar experiences or worst case getting into one with more caution before and after ownership.
I leased a vehicle from BMW and got warranties to cover pretty much all the possible incidents that may occur from dent to rims. Even though vehicle wasn’t driven as much, I got these warranties because in life you never know what the future holds. I even had over 6000 miles in unused miles when the vehicle was turned in. When lease had ended and vehicle was being turned in to Sharpe BMW in Grand Rapids, I was told there were some issues and that the warranty I had would cover them. I had a flight to catch later that afternoon so made sure I got confirmation before signing that everything would be taken care of. The person handling vehicle seemed new and wasn’t sure what they were doing so had to keep asking someone else, first red flag. After leaving the dealership and a few months later, I got a bill saying I owed for not just tire damages but also a dent to the door which wasn’t there before I left dealership. They didn’t want to even see my proof as I had taken pictures of vehicle before leaving dealership. They were able to generate digital documents showing I signed to this and even to the tire damages which were all false and generated after the fact. Simply placing my signature beneath a document doesn’t make that document one I saw before signing. The fact that the vehicle was so low on miles that it would turn a profit doesn’t mean I have to pay to get vehicle in excellent condition for resale even when I had a warranty to cover issues. When I called dealership to discuss, as usual I got the typical transfer all over the place with nobody willing to assist on their mistake. I left Grand Rapids to Maryland because I had found my next BMW there and was headed there to sign the new lease. I made it clear in asking that everything was clear on the old BMW before I got the new and I was told yes. I wouldn’t have signed a new lease had I not been tricked into doing so. Once signed both BMW and the dealership don’t want to handle the old BMW. The worst experience ever and to add insult to injury the agent at BMW who was handling case was super rude. He had even at a point told me they will not be discussing this with me any further and that case was closed and there is nothing I can do about it according to him. I called BMW who even agreed that dealership was at fault and to contact them only to like a modern day Robinhood be in agreement with the dealership since it suited them and after all Sharpe BMW acts on behalf of BMW of North America. I have no issue paying for issues I am liable for but when a dealership and a manufacturer work hand in hand to be dishonest, rip-off, be felonious and ignorant to an error they created, I would challenge that. This has been a 2 year back and forth thing and I caution anyone reading this to think twice before getting a lease or even purchasing from a dealership with this track record and reputation and manufacturer that stands by this. All they had to do was to come clean on their mistake rather than to blame it on the customer.
I can go deeper into the incident but I think you get the picture. If this dealership is your only option for whatever reason, or all that you’re left to purchase is a BMW be cautious of this dealership or best try another manufacturer all together as the dealership is simply an extension of the manufacturer. With my worse experience when dealing with BMW of North America directly where one of their agents almost acted like he owned BMW whole and felt like talking discourteously or being impudent was OK, you may want to think twice. I Never want to see that BMW emblem on any steering wheel of mine ever and would ensure anyone who asks me gets to know the truth about what they may be getting into. I know this may not be the experience of most and not be typical behavior of this dealership or BMW as a whole but this was my experience.

Bought my 2021 Bmw m8 competition and couldn’t be happier. The best part is I used sports betting money I won with my handicapper 😂😂😂😂

Bought a used BMW a while back, the first two years it was a great car to drive but over the years it just started to break down on me. Repairs were super expensive, they HAD to be taken to the dealer because finding parts for it was really hard to do. Even with the warranty, there were certain things that weren't covered and I had to pay out of pocket. Insurance for it also costed a lot. If you want a luxury car, don't go with them.

Bought a 2015 535i with less than 43,000 miles on it! Although I have owned Volvo's for years the speed, look, and low mileage of the car attracted me instantly. This car has been nothing but a nightmare! It has been in the shop more than on the road since I have owned it! After researching the fuel system problems I was/am having it seems these problems have been known issues with previous model years and BMW had to extend their warranty on the previous models due to a class action lawsuit! I tried to speak to the service manage at my local BMW dealership- BMW of Louisville- and he was nothing but condescending and patronizing! I am a Registered Nurse married to a Master Mechanic! He acted as though I did not have brains enough to know anything about an engine, let alone high pressure fuel injection systems! So I contacted customer service! I got the same run around every time I contacted them! They told me to talk to my local service manager! Ha-
As a medical-surgical RN I have to have a reliable vehicle to get to the hospital! This BMW is the farthest thing from reliable! In the 6 months I have owned this the fuel injector's have failed twice, and the high pressure fuel pump went out which is conveniently located in the fuel tank! It has cost thousands to repair! I will never buy a BMW again and am getting rid of this overpriced POS as quick as I can and going straight to buy a Volvo as I should have done in the first place! Horrible customer service! Even worse vehicle!

I have a 2020 BMW with less than 7K miles and I am already getting a CEL. Now I take it to the local stealership and I am told because I upgraded the audio system there is nothing they can do. BMW is the assembler of over price junk and deserves to become a relic of the past.

Purchased a brand new 2021 X3, the car broke same day with some fluid leaking from the engine bay! Dealing with their service is an exercise in frustration, it took 3 hours to get BMW road side assistance to pick up and tow the car back to the dealer.

This bmwusa website and app need major work I registered as a new owner and it’s been giving me issues over a few weeks now I can’t get past the personal information part because the server is messing up it’s too the point I’m like delete my stuff. Already having too many issues with the car and now there website this a waste of my money and time

I currently own 5 BMW vehicles and will never own another. These cars used to be made with great attention to detail but in the last 10 years the quality has gone down tremendously. I have a nearly new 740i and it has been in the shop non-stop. Even though I have a warranty, I have to fight to get them to cover items. If you own a BMW without a warranty you need to find a good mechanic and be prepared to spend THOUSANDS.

I understand that it is all about sales/business, but I think we should not neglect the human factor. I am almost 80 years diagnosed with Parkinson 14 years ago with the typical symptoms of tremors and very difficult to speak. I was taking Neupro for 2-3 years, which makes me developing a compulsive buying habit, i.e., making quick decisions on the spot. Fortunately, I usually discuss my plans with my family, which typically talk me out of buying.


Around September 7, 2019, I visited Rusnak BMW at Westlake Village, CA, and the salesman attracted my attention when he offered to discount a 2019 M5 from $108.5K to $100K. Before you know, I had signed here and there on a temporary deal to be finalised the next day when I was to bring the title of my trade-in car and check. Of course, the next day, without anybody knowing, I showed up at the dealership and drove the car for 5 minutes for the first time. Enthusiastically, I signed here and there to finalise the lease, which had a $105.5K price than $100K as first promised. Maybe a common sales technique to start the discussion, I am not sure.


The M5 is indeed a great car. Very fast with 0-60" in 3.2 seconds. But being almost 80 years with Parkinson's illness, it is an invitation to have a fatal accident which almost happened a number of times. My family has put restrictions on me in using the car extensively.


One month later, my wife visited the salesman and asked him to consider exchanging the M5 for an X5/X6 SUV that will offer more protection and avoid driving a high-speed car. The salesman consulted with his management, which rejected the idea and offered the option of returning the car at $20K loss.


When I drive the car, I do enjoy its ride, handling, looks, and everything about this car. But this car is not for me. Too dangerous. What the salesman, who has knowledge of Parkinson, should identify the fact that he was dealing with a person with a visible illness and suggest - "Come back tomorrow with your wife". The salesman took advantage of my health situation. I emailed a complaint to BMW USA and have not received a reply yet.

Anthony Lekkos

I purchased a new BMW X5 on August 9/15 and have been very happy with the vehicle until I went to schedule the last free maintenance visit. As I was not able to schedule the last visit prior to August 9/19 I planned a visit on September 9/19. I was told by Seattle BMW that the maintenance agreement has expired and there was nothing they could do for me. I contacted BMW USA and they basically told me the same thing. As I feel I overpaid because of the maintenance for 4 years I feel entitled to that last maintenance visit. This is a warning to others with a BMW - DO NOT MISS YOUR EXPIRY DATE, as you willl receive nothing. I will not purchase a future BMW given my circumstances. There are plenty of alternatives. I expect many will agree with me that this so called "free" maintenance is a SCAM.

Bought brand new 2019 BMW X3. Had a very bad experience.Very bad customer service. They gave me a junk piece. Very first day car had 50 miles on it the car broke down I-Drive was not working.Called them they said they will repair this they kept the car for one week. After that car been to 5 times for I-drive issue . They don't really know how to fix it every time they just reprograming it and updating the software. Still have the same issue showed them pictures and videos they are not able to solve. Left the car over there.
Very rude sales advisor especially Milton.
Will never suggest any one to buy BMW. Especially from BMW NEWPORT.