One has to straight up chuckle, there is an old saying, You can put lipstick on a pawn shop, but it is still a Pawn shop. You may even get a better deal going straight to a pawn shop. I have a New O... Ver mais
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Veja o que dizem as avaliações
I saw a Omega Seamaster Planet Ocean on website that i had been looking for, I wanted the 42 mm size. I asked about it's availability, quickly had response that it was available. I ordered it on 5/14,... Ver mais
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I would give them five stars but I’m a bit concerned, there website states that I would receive a CSA report within 1-2 days , I purchased the watch 6 days ago and no report? If I don’t receive the re... Ver mais
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... Ver mais
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Detalhes da empresa
Escrito pela empresa
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Informações de contato
Estados Unidos
- bobswatches.com
4,2
Muito Bom
475 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One has to straight up chuckle
One has to straight up chuckle, there is an old saying, You can put lipstick on a pawn shop, but it is still a Pawn shop. You may even get a better deal going straight to a pawn shop. I have a New Old Stock Breitling 12019, never been worn, it is over 20 yrs old. They want me to provide the box and paper work for the watch, it was bought at Hyde Park in Denver Colorado, the store has changed hands and they do not keep paper work going back 20 plus yrs. This watch was a gift to me when I learned to fly. Their assumption is it is stolen, I suspect they will come up with some BS answer to this review, The IRS only requires 7 yr of records, ole Billy Bob, I guess wants a life time of records. Read this review chuckle and walk away from doing business with them.
Note: State laws do not require you to have documentation, to sell a watch, that is straight up BS, ole billy bob is just a scam artist. As I mentioned in my original post, ole billy bob would come up with some BS answer, and guess what he did.
21 de maio de 2026
Avaliação não solicitada
Resposta da Bob's Watches
We appreciate you taking the time to share your feedback. To clarify, requesting boxes, papers, or any available documentation is not an assumption that a watch is stolen. In the secondary watch market, original accessories and provenance can significantly impact both authenticity verification and market value, especially for older or new old stock watches like your Breitling.
As a reputable secondhand dealer, Bob’s Watches is also required to follow strict state regulations, including verifying seller identification and reporting purchased merchandise to the appropriate Department of Justice database. These procedures are standard compliance measures designed to protect both buyers and sellers and are part of operating responsibly within the pre-owned luxury watch industry.
We certainly understand that many watches from 20+ years ago no longer have their original paperwork, and lacking papers does not automatically disqualify a watch from being evaluated or purchased. Our team simply requests as much supporting information as possible to help provide the most accurate and competitive offer.
We do appreciate you considering Bob’s Watches and hope to have the opportunity to do business with you again one day.
I saw a Omega Seamaster Planet Ocean on…
I saw a Omega Seamaster Planet Ocean on website that i had been looking for, I wanted the 42 mm size. I asked about it's availability, quickly had response that it was available. I ordered it on 5/14, it shipped on the 15th and arrived on the 16th. Watch is near perfect. Couldn't be more pleased. One comment, they should ask about buyer's wrist size. Mine is quite large and i will need to have it sized correctly.
18 de maio de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Jeff, congrats on the new pre-owned Omega Seamaster! We're happy to hear the watch you were looking for was in our inventory and that it arrived so quickly. Thank you for your feedback on sizing. We will certainly consider it going forward. Please give us a call at 800-494-3708 if there is anything else we can assist you with.
These guys absolutely stink
These guys absolutely stink. I have a nice platinum Rolex Yachtmaster and I heard good things about them, probably from people who have not dealt with them, and I asked for a quote. The first offer I got was $7480, which I thought was decent, but after looking at Ebay thought I might be able to do better. A few days later then sent me a new offer of $7040, and mentioned they would have to deduct $600 from that for a rebuild and a polish. I went to a local shop and they said they had a qualified tech who could do the rebuild and polish for $375. Then they sent me a third offer for $6840. I guess their theory is they will keep lowering the price until I am paying them to take it off my hands. A bold strategy, but it might not work. Avoid these drooling morons at all cost!!!
16 de maio de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Chase, we appreciate you considering us for your platinum Rolex. We understand your frustration. It sounds like your first offer was an initial quote based on information you submitted online. Once the watch arrives here at Bob's and we have the chance to examine it in person, quotes can change, although not always. It depends on any servicing or other work that needs to be done to bring the watch into tip-top, ready-to-wear condition for the next lucky owner. We never profit from any of those costs, and we never lower offers on purpose after the fact as part of a larger strategy. Our goal is to provide the highest possible offers for our customers while maintaining the quality inventory our company is known for. Thank you for the opportunity to share why offers can change from time to time. We welcome the opportunity to work with you again the next time you need to buy or sell another watch: 800-494-3708.
Terrible buy prices
Terrible buy prices. I mean borderline insulting. Literally got 40% more for my watch by driving 7 miles away. Have tried to do business with them bc they are a legit watch store - but across 7 years I have never got a reasonable offer from them.
8 de abril de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Thanks for giving us a shot over the years. We appreciate the feedback and understand where you are coming from. Our offers are based on a full inspection and real-time market data, and they can vary quite a bit depending on condition, accessories, and timing, so it’s not unusual to see differences between buyers. We’ll always try our best to help customers secure the best price for their watch. We’re sorry to hear we weren’t able to deliver on that for you. That said, we hope to work with you again. 800-494-3708
I sent in my Rolex and the final offer…
I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler would have charged around $300+ for the same repair. That felt very fair and transparent.
8 de abril de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hello - Thanks for the positive words. That’s exactly how we approach offers when pricing a customer's watch. Any adjustments are based solely on the actual cost of the work required, nothing more. In this case, the crystal replacement is a great example. Rather than inflating repair costs, we simply pass along what we’re charged so everything is as fair and transparent as possible. We're glad that came through in your experience, and thanks again for trusting us with your used Rolex. 800-494-3708
I would give them five stars but I’m a…
I would give them five stars but I’m a bit concerned, there website states that I would receive a CSA report within 1-2 days , I purchased the watch 6 days ago and no report? If I don’t receive the report today I’ll be returning the watch. I’ve just updated my purchase with Bobs , as of today they sent me the CSA which, definitely puts my mind at ease.
24 de março de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Bob, we appreciate you taking the time to leave us feedback and completely understand your concern. I’ve escalated this to our management team so someone can follow up with you directly and ensure you receive your CSA report as soon as possible. That timeline should absolutely be met, and we want to get this resolved for you right away. We appreciate your patience. You can also reach us directly at 800-494-3708.
Rolex purchase at Bob’s watches, the best!
Simply the best experience I’ve ever had in purchasing a high-quality watch. Associates are tremendously helpful very patient and respectful and willing to take the time to make sure you are purchasing what you really want.
Never any pressure.
18 de março de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Glenn, thank you for taking the time to share some positive feedback with us. It truly means the world to us to know that we made buying a pre-owned watch such a pleasant experience for you! We hope that means you'll return when you're ready to buy another watch. Please give us a call at 800-494-3708 if you need anything else.
Bob's watches used shady business practices on me.
I tried giving Bob's watches my business, but I learned, in my opinion, they are still doing shady business practices from my experience 1 year ago with them. I tried trading my solid Rose Gold Omega 57 in for a old reference Rolex Daytona. My watch is still listed on Jaztime at $30,399. I was contacted by a salesperson Bryant Adjei who flat out told me that he used Ebay and Chrono 24 to value my watch and he could only give me $9,000. I said if we are going to use those types of unreliable sites to determine a value of a watch then I will value your Rolex the SAME WAY. I looked up Bob's Rolex Daytona value at $15,000 and Bryant agreed the Rolex Daytona on Bob's is the same, 1 year newer. Through emails, Bryant Adjei made me believe we had a wholesale to wholesale deal. Which I agreed to.
Shortly after, Bryant Adjei emailed me back and said no. Then Joe Alessandrini got involved and I asked him to explain why you would say my Gold Omega which still has 4 years under factory warranty and is in perfect condition, be valued by Bob's watches at such a low value and he would not answer me. They made me believe we had a deal, then they backed out. The deal would make sense, using the two sites to determine the value of both watches.
I believe based on how I was treated that Bob's watches used shady used car dealership tactics to try and get me to take their ridiculous offer. I would do your do diligence when even trying to make a deal with Bob's Watches. They really treated me like some uneducated person who just says yes to their shady sales tactics. This was my personal experience and beliefs with Bob's Watches.
9 de março de 2026
Avaliação não solicitada
Resposta da Bob's Watches
We appreciate you taking the time to share your experience, and we want to clarify a few points about how our process works.
All trade-in and purchase offers are based on current wholesale market conditions, not retail asking prices. Listings on platforms like Chrono24 or dealer sites often reflect optimistic retail pricing, while our offers are grounded in what similar watches are actively trading for between dealers, along with condition, service needs, and market demand at the time of evaluation.
We also want to be clear that we don’t commit to deals until all details are fully reviewed and aligned on both sides. If there was any confusion during that process, that’s certainly not the experience we were going for.
Our goal is always to present fair, transparent offers based on real market data, without pressure or obligation. We're happy to speak to you directly about your offer if you wish at 800-494-3708.
Scam
I sent them my original purchase watch that had been worn 5 times. We agreed to a price and I shipped it to them. After receiving the watch, they told me they would have to deduct a $1000 for service (watch works perfectly), polish and a new leather strap! Wow! I told them to send my watch back. We will see if I even get it back. Buyer beware
18 de março de 2026
Avaliação não solicitada
Resposta da Bob's Watches
We appreciate the opportunity to evaluate your watch and understand your frustration with the updated offer. To clarify, all watches that come through us undergo a full inspection process. If anything is needed to bring the watch up to our resale standards after we inspect the watch in person, whether that’s servicing, polishing, or replacing a worn strap, those costs are factored into the final offer. This is standard practice across the secondary market and helps ensure the next buyer receives the watch in proper, ready-to-wear condition. We’re happy to take a second look at the evaluation to make sure everything was assessed accurately. If you prefer not to move forward, your watch will, of course, be returned to you, no questions asked. If you'd like an update on its status, just give us a call at 800-494-3708.
I decided to pick up another Rolex
I decided to pick up an additional Rolex and could not find one locally. I found a couple I liked and communicated back-and-forth with Harrison. He did a phenomenal job with communication follow up and making sure I got the watch. I wanted and nearly perfect condition. I am very happy overall and plan to do business again in the future.
4 de março de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Travis, congrats on another pre-owned Rolex! We completely understand wanting a watch in the best condition, so it's great to hear that Harrison did everything he could to make that happen for you, and that he provided excellent follow-up, too! We look forward to doing business with you again soon. Please give us a call at 800-494-3708 if there is anything else we can help you with in the meantime.
Great sales team (Meghan and Alayna)
The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original inner and outer box, warranty card, tags and polishing cloth.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Thank you for taking the time to leave us a review! We’re so glad to hear Meghan and Alayna were able to help make your experience here at Bob's Watches such a great one! It’s also great to know the watch arrived exactly as expected with the full set and in excellent condition. Those details matter, and our team works hard to make sure every used watch is carefully prepared before it leaves our office. We truly appreciate your business and hope you enjoy your new watch: 800-494-3708.
I was selling my Presidents Rolex
I was selling my Presidents Rolex. Laura at Bob's Watches "low-balled" me so badly!!!! I attempted to negotiate with them and they just kept it unvalued.
I was able to sell my watch to a different firm for $4,000.00 more that Bob's offer.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Thank you for sharing your feedback. We’re glad to hear you were ultimately able to sell your watch for a price you were happy with. At Bob’s Watches, we work hard to provide some of the most competitive offers in the market. Our buy prices are based on current market demand, recent sales data, and the condition and completeness of the watch at the time of evaluation. Because of those factors, offers can sometimes vary between different buyers, as each company has its own inventory needs and pricing models. Our goal is never to undervalue a watch or “lowball” a seller. In fact, we take a lot of pride in making fair, data-driven offers that reflect real market conditions. While we understand our offer may not always be the highest in every case, we always aim to be transparent and competitive. Thank you again for giving us the opportunity to evaluate your watch.
Do Not Recommend
i had a failed transaction with their incompetence in completing it. pure stupidity on their part, with failing to comprehend my communication. Also, the email service refuses to unsubscribe me though I have clicked through to do so several times and replied directly to correspondences which are not no reply. They are bullies and simply full of themselves. Do not recommend.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Bob's Watches
We’re sorry to hear that your experience left you feeling this way. Clear communication is extremely important in any transaction, and we sincerely apologize if there was a misunderstanding during the process. Regarding the emails, we also apologize if the unsubscribe request did not process correctly. That can occasionally happen due to system delays or email filtering, but we’re happy to remove you from our mailing list right away. If you’re open to it, please contact our support team directly, and we’ll take care of that immediately. We appreciate you taking the time to share your feedback, and we’ll pass it along internally as we continue working to improve our customer experience.
Very good experience dealing with Rob …
Very good experience dealing with Rob Everything went smooth exactly how he explained. I traded one timepiece in and used part of the proceeds toward the new one
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Joe, thanks for the review! We're more than pleased to hear that Rob made your experience trading in your watch so great! It means a lot to us to know that everything went well and that you were able to secure the used watch you had your eye on. We hope you enjoy it! Please call us at 800-494-3708 if you have any additional inquiries.
The entire staff is soooo helpful and…
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comfortable. The location is perfect. Have bought 3 watches from them and plan to buy one more. DB
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi there! Thanks for the positive feedback and for trusting the team here at Bob's Watches with your purchase of three watches. It's such a pleasure to do business with you and help you grow your collection. It sounds like you already have your eye on another watch. Please give us a call at 800-494-3708 when you're ready, and we'll help you add it to your collection!
Our recent order with Bob’s Watches was…
Our recent order with Bob’s Watches was a great experience—clear communication, fast shipping, and the watch arrived exactly as described. It’s easy to see why they’ve earned such a strong reputation.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Bob's Watches
Hi Derrick, we appreciate you taking the time to leave us a positive review! Everything you listed, the transparent communication, speedy shipping, and condition, are things we really value here at Bob's Watches. It's great tohearw you had an excellent buying experience with us. Enjoy the pre-owned watch, and please don’t hesitate to reach out if we can help with anything down the road: 800-494-3708
Disappointing and frustrating experience
After discovering a watch that caught my interest on their website, I decided to proceed with the purchase. Initially, I attempted to contact their customer service via phone, but the representative’s demeanor appeared overly “slick”, which was a turn off. Consequently, I opted to complete the transaction directly through their website.
The process was uneventful, and I received an email containing instructions for initiating a bank wire payment. Within a few hours, I received an email notification confirming the purchase and a FedEx tracking number. The package was scheduled for delivery via FedEx Priority Overnight with an estimated arrival time of early afternoon the next day (Saturday).
Upon checking the FedEx website for updates, I noticed a discrepancy: the tracking number for my package was a duplicate. This was an unfamiliar occurrence, but I was able to click on the tracking number, which initially indicated some movement. However, upon checking on Saturday morning, the tracking number had not been updated for several hours and remained stationary in California. Later that morning, the FedEx website informed me that a delivery date would be added once the package commenced movement, but this notification remained unchanged.
On Monday, I sent an email to Bob’s customer service department. A representative responded promptly, indicating that they had initiated a case with FedEx and would provide an update. However, subsequent communications were sporadic, and any response from Bob’s occurred only after my attempts via emails or calls. Over the next two weeks, I sent multiple emails, some of which were not answered or responded to cryptically. Consequently, I had to contact them via phone to request updates and obtain a refund.
Towards the end of the first week, I inquired about the timeline for their investigation, which was estimated to extend until the end of the second week (two weeks after the order date). I sent an email on Monday of the following week requesting an update and the expected refund date. Unfortunately, I received no response.
I subsequently contacted them and was informed that my money would be refunded via bank wire “tomorrow” and requested that I provide my bank information. I promptly submitted this information, but the next day passed without any further communication. I sent another email but received no response. I made another phone call, leaving a message for their attention.
Subsequently, I received an email stating that the wire had been sent and that I should expect it by late afternoon that day (two days after the initial estimate). A short time later, I received a text message from my bank confirming the deposit.
While the issue with FedEx was beyond their control, it was also unusual as I had never encountered a reused tracking number before. The other tracking number was also associated with a lost package. Some research indicated that FedEx reusing tracking numbers is “rare” but does occur. I am uncertain about the significance of this occurrence in my case, given the nature of the expensive purchase. Overall, the situation seems rather peculiar.
If Bob’s had been more proactive in contacting me and transparent about their efforts to resolve this issue, I would have given them a higher rating. It was not appropriate for me to be responsible for initiating emails and making phone calls to receive updates. In summary, this entire experience was disappointing and frustrating.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Bob's Watches
We’re very sorry to hear about the frustration you experienced and appreciate the time you took to share such a detailed account. While shipping issues with FedEx are rare and unfortunately beyond our direct control, it’s clear we could have communicated much better than we did, and for that, we sincerely apologize. That’s not the level of transparency or attentiveness we want for our customers, especially with a purchase of this importance. We never want anyone to feel left in the dark, and your feedback will be shared with our team to ensure we improve follow-up communication in situations like this. We’re glad the refund was successfully completed, but we understand the experience could have been smoother. Thank you again for bringing this to our attention. Please message us on here directly or reach out to our team at 800-494-3708 if you have any questions about your refund.
The sales person Ricardo was patient…
The sales person Ricardo was patient and informative. Being new to Rolex myself, his experience became very useful. He treated me with respect and had great people skills. Very down to earth.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Bob's Watches
Hi Armando, welcome to the world of Rolex ownership! We're grateful to have been a part of your watch-collecting journey and are thrilled to hear that you had such a pleasant experience with Ricardo and the rest of the Bob's Watches team. We hope you enjoy your new pre-owned Rolex! Please call us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
Lowball city, don’t sell to them
Lowball city. Had a flawless Daytona I wanted to sell. Offered me 7k below what the exact watch has sold for multiple times on eBay and chrono 24. They’re selling the same piece for 15k more. Also the owner isn’t named Bob. Whole place is a joke.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Bob's Watches
Thank you for taking the time to share your feedback with us. We’re sorry to hear you are disappointed with your experience. At Bob’s Watches, we always strive to offer fair and competitive prices based on current market data, condition, and demand. While online platforms may show higher asking prices, what a watch lists for isn’t always what it actually sells for. In addition, the amount we can offer must also account for important factors such as servicing, authentication, insurance, and market margins that allow us to operate securely and sustainably. We understand how important it is to feel confident in the value of your watch, and we’re sorry we weren’t the right fit for you this time. We appreciate your feedback and welcome the opportunity to address any questions you may have. You can reach us directly at 800-494-3708.
Great customer care
Great customer care! Order process was outstanding! Very excited about my new Rolex! Thanks
19 de agosto de 2025
Avaliação não solicitada
Resposta da Bob's Watches
Hi Thomas, congrats on the new pre-owned Rolex! It means a lot to us that you trusted our team to help you find the watch you were searching for and that everything went off without a hitch. We hope you enjoy wearing your new watch! Please call us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
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