The discussion we had was comprehensive and most helpful. We bought a fan for our stove, but could not fit it in appropriate position on top of stove. It was not removed from the box and returned... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not... Ver mais
A empresa respondeu
Only went into the shop for a replacement part for the wood burner. Staff were extremely helpful and pleasant. Even telling me that if a relative in Yorkshire needed help with an Aga being fitted, t... Ver mais
A empresa respondeu
Wonderful family business. Decision making was easy as they are armed with a wealth of knowledge, that is freely shared with customers, enabling educated decisions on what’s best for your home. The re... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bonk & Co
Escrito pela empresa
Wood burning stoves are our passion! We have a great range of products & accessories, a wealth of expertise and offer great customer service. Over the last 40 years, we have been lucky enough to work with some great manufacturers and suppliers, which means now, we can confidently say that we only sell stoves that ‘we know and trust’. We are very proud of the stoves we sell, and are equally proud to say there are some stoves we don’t sell!
STOVES & FIRES HOME & LIFESTYLE KITCHEN OUTDOOR LIVING
Informações de contato
8 Harbour Road, IV1 1SY, Inverness, Reino Unido
- 01463 233968
- hello@bonkandco.com
- bonkandco.com
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bonk & Co
Hi Jacklynn,
Thanks so much for the five star review - it's much appreciated!
Best wishes,
Bonk & Co
Black Tigh Self Build
From the moment we engaged with Bonk & Co we knew we were in good hands and had made the best decision about installing a new stove. Friendly, knowledgable and willing to help. We were a new self build and the team came out to offer us great advice from the start even before the roof was on. Their help continued throughout the entire process from the back office to the fitters all were lovely and the workmanship and attention to detail was amazing. We would highly recommend Bonk & Co to anyone wanting a top quality product and service.
13 de dezembro de 2024
Resposta da Bonk & Co
Hi John,
Thank you kindly for your lovely review. We're always delighted to receive such glowing praise!
We're very happy to hear that you are so pleased with your new Hwam stove, and that you were so happy with our service. It's a really lovely stove, and we're sure it will become the cosy centre of your home.
With warmest wishes,
Bonk & Co
First class in every aspect
First class in every aspect. So happy with the quality of the fire we bought and with the service received. The installation team worked quickly, were very clean and neat in their work and were really helpful - nothing was a problem and they constantly asked for our preferences. We are delighted every time we light the fire - it has changed our home and was worth every penny!
14 de dezembro de 2024
Resposta da Bonk & Co
Hi Justin,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We're delighted to hear that you are so pleased with your STUV stove, and are sure it will be keeping you nice and cosy for many years to come. The whole team were delighted to read your comments, as they really take pride in their work and want to provide the best service possible.
Wishing you lots of cosy times with your new stove,
Bonk & Co
Good straight forward knowledgeable …
Good straight forward knowledgeable service
10 de fevereiro de 2025
Resposta da Bonk & Co
Hi Linda,
Thank you for your review, we really appreciate it and are very happy to hear you were pleased with our service.
Looking forward to seeing you again in the future.
Best wishes,
Bonk & Co
The shop were very helpful in advising…
The shop were very helpful in advising on and supplying parts for our stove.
4 de fevereiro de 2025
Resposta da Bonk & Co
Hi Colin,
Thank you for taking the time to leave us a review, it's much appreciated.
We're very happy to have been of help in sourcing parts for you. We hope everything is going well with your stove.
With warm regards,
Bonk & Co
Had the item I required
4 de fevereiro de 2025
Resposta da Bonk & Co
Hi Paul,
Thanks for leaving us a five star review, it is much appreciated. Good to hear we had what you needed, just let us know if you ever need anything else.
Best wishes,
Bonk & Co
Resposta da Bonk & Co
Hi Amanda,
Thank you so much for leaving us a review, it really means a lot to our team!
It's great to hear you liked our range of products, we work hard to find interesting and beautiful items for your home.
We look forward to seeing you again soon.
Kind regards,
Bonk & Co
The staff were extremely helpful when I…
The staff were extremely helpful when I needed spares. Every detail was checked over with prompt notification once the parts were ready to collect. Couldn't ask for better service .
1 de fevereiro de 2025
Resposta da Bonk & Co
Hi Wayne,
Great to hear you were so pleased with our service - and thanks for the lovely review!
Best wishes,
Bonk & Co
Resposta da Bonk & Co
HI Ben,
Thanks for the five star review, we really appreciate it!
We're happy to have been of assistance. If we can be of any further help in the future, please let us know.
Kind regards,
Bonk & Co
Great product
Great product, arrived quickly and they refunded me part of the postage.
3 de fevereiro de 2025
Resposta da Bonk & Co
Hi Pete,
Thank you for the great review, we really appreciate it!
It's lovely to hear you liked your cards - we hope they went down well with their recipients!
Warm regards,
Bonk & Co
Resposta da Bonk & Co
Hi Jeffrey,
Thank you kindly for the lovely review, it really warmed our hearts!
We're delighted to hear you think our showroom is beautiful. We put a lot of work into keeping it looking good, so your comments really mean aa lot.
Warm regards,
Bonk & Co
Very poor customer service
I visited the store in mid November and spoke with Sam to enquire about new side and back panels for my Riva Avanti 67 gas fire. I left my contact details.
I eventually got an email back from Sam on 18 December asking for the serial number of my fire, which I replied to immediately.
The next communication was when I emailed Sam on 25 January to ask as to what's happened with my enquiry and to mildly complain about the service.
I got an apologetic email reply on 27 January, and was informed that the parts were now obselete and that "You could possibly try contacting Haworth Heating"!
Not at all impressed.....
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Bonk & Co
Hi Brian,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve our service.
Obviously I've dropped the ball on this one, and I really do apologise for not getting back to you sooner.
I wish you luck finding your parts, and if I can be of any help in the future, please do let me know.
Kind regards,
Sam
Very helpful employees and wonderful…
Very helpful employees and wonderful range of goods in store, always an enjoyable visit
23 de janeiro de 2025
Resposta da Bonk & Co
Hi Daniel,
Great to hear you enjoyed your visit to our showroom so much. We hope you enjoy your purchases, and look forward to welcoming you back to the showroom soon!
Warm wishes,
Bonk & Co
always very helpful and informative.
13 de janeiro de 2025
Resposta da Bonk & Co
Hi Lorraine,
Thank you for leaving us a review, it means a lot to us!
We're delighted to hear you were so pleased with our service. We always aim to give the best possible experience to our customers.
We look forward to seeing you again soon.
Best wishes,
Bonk & Co
Resposta da Bonk & Co
Hi Helen,
Thank you for leaving us a review. We're glad to hear you found what you were looking for. We're always happy to help find replacement parts to keep your stove in tip top condition.
Kind regards,
Bonk & Co
Resposta da Bonk & Co
Hi Guy,
Thank you so much for the wonderful review, it means such a lot to us! We're over the moon to hear you were so pleased with our service!
Looking forward to seeing you again soon,
Bonk & Co
Great layout on shop floor showing many…
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not overbearing allowing time and space to think about what one might purchase (from shelf units to wood burning stoves to table mats etc. A great shopping experience. Warmly recommended…
8 de janeiro de 2025
Resposta da Bonk & Co
Hi Mike,
Thank you kindly for leaving us such a heart warming review, we really appreciate it!
We're very happy to hear you enjoyed your visit to our showroom so much. We work hard to find the loveliest products for our showroom, and there's always something new to discover.
We look forward to seeing you again soon.
Warm wishes,
Bonk & Co
Quirky design top quality ….
The cards I chose perfect for the occasions I have in mind. The cards are beautiful and printed on top quality card. Arrived very promptly from considerate & generous sellers.
13 de janeiro de 2025
Resposta da Bonk & Co
Hi,
Thank you for taking the time to leave us such a lovely review, it means a lot to us!
We're glad you like the cards, and hope they bring their recipients a smile.
Warm regards,
Bonk & Co
Faulty lamp
Having returned a lamp bought pre Christmas due to it having a fault the product was exchanged with no issue and an apology for any inconvenience caused along with a small gift.
Thank you Sam for your excellent customer service.
8 de janeiro de 2025
Super correspondence when I was…
Super correspondence when I was weighing-up the purchase. Fantastic car taken with packaging and shipment. Thanks guys.
11 de dezembro de 2024
Resposta da Bonk & Co
Hi Colin,
Thank you very much for leaving us a review, we really appreciate you taking the time to share your feedback.
We're very happy to hear you were so pleased with our service and your purchase. We're always happy to help!
Warm regards,
Bonk & Co
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.