Really wish I had read the reviews before making an account with this site. Like everyone else, I am having trouble getting my money back that I deposited into the account and they are now ignoring... Ver mais
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Veja o que dizem as avaliações
After joining last month sent in phone bills and id I manged to withdraw no problem and it was really fast .. but last week I withdrawn from a win and after 2 days I got onot chat and they said I nee... Ver mais
A empresa respondeu
Been playing bonus boss few times now, the withdrawal time is not great, sometimes it so quick and even received at weekends my withdrawal, but I've noticed recently the more you play the less you win... Ver mais
A empresa respondeu
Where is my withdrawal I’ve been waiting a week and nothing and youe live chat doesn’t work
Detalhes da empresa
Escrito pela empresa
We reward you just for playing! If the best casino bonuses and promotions are what you’re looking for as we move into 2021, then look no further than Bonus Boss. As a top UK casino, we have incredible bonuses that include free spins with no deposit, and an up to 300% deposit boost! There's something for everyone at Bonus Boss, from an unbeatable casino Welcome Bonus, to an amazing Refer a Friend offer. So what are you waiting for? Grab a boss bonus and play today!
Informações de contato
Fountain House, Great Cornbow, B63 3BL, Halesowen, Reino Unido
- 01384885046
- support@bonusboss.co.uk
- bonusboss.co.uk
1,5
Muito Ruim
63 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Missing withdrawal
After joining last month sent in phone bills and id I manged to withdraw no problem and it was really fast .. but last week I withdrawn from a win and after 2 days I got onot chat and they said I needed to send phone bil ans bank statement again so I did and my account was updated.. so ever day I have been onto the love chat about my withdrawal and I have been told every day my withdrawal has been completed yet its still saying pending into mu account and guess what no fund received into my bank? Am gutted as I enjoyed this site so so much I hope it's delt with asap or I wont be back:(
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da BonusBoss
Hi Leanne,
We care about your enjoyment and are unhappy you haven’t had a great time. We take all issues seriously and will do our best to resolve them.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Just lame at best
Just lame at best. On the off chance of winning anything withdrawls are quick but the rtp on the slots are attrocious.
4 de janeiro de 2023
Avaliação não solicitada
Resposta da BonusBoss
Hi Lauren.
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We hope your luck improves soon!
Bonus Boss
Scam scam scam
Scam scam scam. I done all the bonus and even had to deposit to get the money. I won £180 and got nothing in my account. Absolutely disgusting
5 de dezembro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Sarah,
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
Please contact our Live Chat via the website to check we are not waiting on any information from you.
Thank you,
Bonus Boss
DON'T USE THIS SITE!!!!!!BE WARNED
DON'T USE THIS SITE!!!!!!BE WARNED. AND I'M REPORTING IT TO THE GAMING COMMISSION!
2 de novembro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Paul,
We care about your enjoyment and we're disappointed you haven't had a great time so far. We take all reports of dissatisfaction seriously and will do out utmost to resolve any issues you may have.
So that we can better assist you, we would recommend that you contact us via the Live Chat feature on our website,
We look forward to putting things right for you!
Kind regards,
Bonus Boss
Total scam I won 60 pounds off my…
Total scam I won 60 pounds off my welcome spins they would not pay because they say I had a previous account yet took another 200 pounds at least of deposits total scam
26 de outubro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Ian.
We are sorry to hear you have encountered some issues while playing with us. We care about your enjoyment and we're disappointed you haven't had a great time so far.
We do take all concerns seriously and would like to do our best to resolve your issues. Due to Data Protection, we are unable to discuss account specific information on this platform.
We recommend that you contact us via Live Chat on the website if you would like to discuss your account further.
Thank you,
Bonus Boss
Total scam literally want blood from…
Total scam literally want blood from you before they’ll pay out any winnings! Once bitten, twice shy! Never again! Avoid at all costs, you’ll never received your winnings!
24 de outubro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Kirsty,
Thank you for contacting us.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is done to better safeguard our players
Please contact our Live Chat via the website to check we are not waiting on any information from you.
Thank you,
Bonus Boss
So did you know that if you received…
* UPDATE* CHECKED MY ACCOUNT AND THE £50 WAS RETURNED. THANK YOU. Have move it to 3 stars. An apology would have been nice
So did you know that if you received free spins in your game not from a bonus using your own credit !!! That it's classed as a bonus??. No neither did I. Avoid at all costs scam...reported. I have raised a complaint through live chat and to your email no reply
6 de outubro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi William Robert,
We care about your enjoyment and are unhappy you haven’t had a great time. We take all complaints seriously and will do our best to resolve issues. To discuss this please contact complaints@bonusboss.co.uk and include your personal details and the issue.
We look forward to doing our best to put things right for you! Kind regards,
Bonus Boss
More hassle than it’s worth
They now have enough info about me to clone every bit of my life!
Won early and managed to withdraw 40quid after sending in my driving license as proof of age,
Gambled some more and won some more… however after constantly being asked for more and more ID, bank statements. Phone bills etc… and over 2 weeks of waiting; I’ve given up.
The games are also very repetitive and predictable.
Don’t waste your time or money
4 de outubro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Paul.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things. We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat on our website.
Thank you,
Bonus Boss
Don't even want to give a star the…
Don't even want to give a star the information they ask for is crazy do not waste your time and money 60 pound lost into this site when went to withdraw loads of stuff asking for.... This is site is fixed pls stay away
3 de outubro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Ben.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat on our website.
Thanks for understanding,
Bonus Boss
Worst casino by far requesting…
Worst casino by far requesting documents I don't have 1st site to do so. all they say is its in Terms and conditions but they don't make it clear when signing up terrible terrible terrible company. avoid at all costs.
9 de setembro de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi there.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Absolutely shocking!!
Absolutely shocking!!! Joined through a link that was supposed to give me free spins after my initial £10 had been spent. After I had used my tenner NOTHING. Waited 24 hours. Still NOTHING. Contacted customer services to be told the offer had been withdrawn and it was at there discretion NOT to offer any alternative. Now I am bombarded day after day with texts offering free spins after an initial outlay. Well you know what Mr. Bonus Boss you can shove it where the sun doesn't shine!!! Once bitten twice shy!!!
4 de julho de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Shaun Fox,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
All our casino bonuses require certain steps to be taken in order to receive that bonus. That could be, for example, Wagering Requirements to be met, Deposits to be made, Withdrawal Limits set, expiry dates etc.
Each casino bonus has its own specific requirements before you can receive it. Failure to meet these requirements will result in the bonus not being given. Always read the terms and conditions of the casino bonus to fully understand each offer.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
This site is a complete scam do not use…
This site is a complete scam do not use or deposit too
I had the horrible realisation that I had been completely scammed by this site after winning on it
They were falling over themselves to take my money Accepting deposit after deposit but when I tried to withdraw all soon became clear
First try was for £10 and at first I looked as if I had withdrew so I tried another but this time I was denied saying I need provide identification
But they had already took my first £10 so I was confused especially after I found out bonus boss had taken my £10 but not sent it for withdrawal just kept it
Then second try was a complete nightmare as they said send us your phone bill and bank statement to show the deposits on your account so I did
Wasn’t accepted
So I did it again and was told it was accepted
Then when I asked about withdrawal I was told I need provide the identification
But I had just been told mine was accepted
So back to trying all again
Sent 4pages of phone bill and 3 pages of bank statement and I still can’t find out what the status of my withdrawal is or when I’m going to receive it and when I try to chat to a advisor about this issue I either get run round in circles or I just get cut off or hung up on so I actually have no way or no mower to receive my own winnings from bonus boss so thanks very much for that you must be so happy at another customer scammed
Many thanks bonus boss
19 de junho de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Ben Roberts,
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk
Thank you,
Bonus Boss
Absolute garbage!
Absolute garbage!
Games are awful, odds are awful!
Constantly texting a emailing spam hourly!
Awful!
3 de junho de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Ryan.
Thank you for your feedback about your experience with Bonus Boss. Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We hope your luck improves soon!
If we haven’t been able to properly address your problem here, please contact us via Live Chat on the website.
Bonus Boss
Yet again check my profile and you'll…
Yet again check my profile and you'll know I give honest opinions
Right in two days I have put in over £700 and max return I have had is about £100, seems like there is a maximum you are allowed to win. Just trust me when I say there is something off with the win return ratio on there games. Don't get me wrong visually the site is great and easy to navigate but their is
Much better sites out there!
1 de junho de 2022
Resposta da BonusBoss
Hi there,
Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
We hope your luck improves soon!
Bonus Boss
Bonus boss withdrawal problems
Hello
I have had some real issues with withdrawing from bonusboss
They let me spent £700 pound and when I tried to withdraw £400 I had to supply all the documents on the website
I didn't have any indate photo ID so supplied the rest eventually.
So that was 3 things that was completed to there satisfaction, shorty after they added another step when the pending withdrawal was going to get processed, as per yes and conditions that was possible
They wanted banks statements of deposits and proof of pay pdf or screen shot of payments as the extra info required. I Supplied that got a email that was all ok and my withdrawal would be within one working day.
2 days have passed so emailed to see what was going off. They said it will be within one working day as the escalated the withdrawal
Now I thought great but had a text for a 5th step on top of the extra step that is required as of terms and conditions, from hooyu to verify more id via webcam. Only accept photo id which is less options than the sites intial requirements.
Well guess what they know I do not have photo id in date to provide as previously communicated through email.
I'm guessing they want DNA if I could off provide that next
I compare them to one of those survey sites that you have to complete, neverending story.
Got an email after this saying
As a mobile casino we have a responsibility to our players to ensure as far as possible that payments are made to the correct people, and in a reasonable timeframe.
"Because of our licence we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods. This includes being alert to the possibility that some players may unfortunately attempt to defraud their mobile phone or other payment providers."
So that from my take is from that they don't really care about deposits from your bank as long as they get your money but withdrawals they want to make sure that it is you
Surely that should be equally important for deposits
Be honest don't take people's money if you want to hide behind terms and conditions that do not protect the customer when depositing
Think I will have to get a solicitor tbh to get my money
25 de maio de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Anderr,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
To discuss this further, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
I have been waiting for my withdrawal…
I have been waiting for my withdrawal of 71 pound from the 13 may and still have not recieved it
19 de maio de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Natalie,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Have contacted them no response yet and…
Have contacted them no response yet and no money paid out, still owed £170.
SCAM SITE DO NOT USE
16 de maio de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Wendy,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Avoid
Don't use this company unless you want to submit every single piece of data about yourself to them
Update
Had response and they want me to breach data protection so have asked for email to there legal department so I can issue letter before claim and raise to court
After 12 days of arguments I've finally managed to get through the 10000 hoops that was needed to jump through needless to say I don't recommend and won't be using again
9 de maio de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Ian,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Joke of a company
Joke of a company
If you win prepare to submit your life story to them (thought new GDPR laws stopped blackmail)
9 de maio de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
Played well over a hundred spins at 45p…
Played well over a hundred spins at 45p on golden road and not one bonus. Played 30 odd spins on 15p and got 2 bonus amounting to 3quid. Good games but feeling cheated,
29 de abril de 2022
Avaliação não solicitada
Resposta da BonusBoss
Hi Susan,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@bonusboss.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Bonus Boss
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