Hi,
Thank you for the detailed review. One thing matters for anyone reading this: you bought BookNova, generated one chapter of one book, and never used its CORE PRODUCT (Auto Mode) at all.
BookNova’s main product is idea to finished book. You give it your idea or synopsis, and Auto mode plans the whole novel and writes a complete, publish-ready book. That’s what our homepage describes and what most authors use.
You went straight to Sail Mode instead. Sail isn’t mentioned anywhere on our website and isn’t something we advertise. I built it for our author community, who asked for a powerful chapter-by-chapter writer they could steer themselves. In Sail you give the direction for each chapter and decide in which chapter each secret comes out. When the full synopsis, twists included, goes into the first chapter, Sail treats all of it as what happens now. That’s why the twists landed in chapter one.
The same goes for the surnames. In Auto mode, family connections and names are checked automatically, because the whole process is automated. In Sail the author is in control of everything, including the established facts about each character, which you can review and correct in the Story world panel.
For a psychological thriller built from a finished synopsis, Auto is the tool to use. It plans the whole book first, then writes every chapter through our Story Thread Engine. The engine tracks every subplot from setup to payoff, keeps a live record of who knows what and what has been revealed, plants foreshadowing early and pays it off later, and handles thriller red herrings so twists arrive where they belong. Characters, relationships and family names stay consistent from the first page to the last. After writing, a separate plot-twist audit pass checks the finished book so the killer isn’t revealed in chapter four.
Your refund was issued in full right away. I’m genuinely sorry you never got to try the core of the product. Your Story Bible was strong, and in Auto mode it would have given you an excellent thriller. It was simply the wrong mode for the job.