Borough 22 Doughnuts Avaliações 228

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions sa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Ver mais

Detalhes da empresa

  1. Loja de Donuts
  2. Padaria
  3. Restaurante de Alimentos sem Glúten
  4. Restaurante vegano

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Awful company

Awful company! Spent £40 on donuts,Delivery driver refused to deliver to our reception, company claimed its only a partial address but there's a reception that takes deliveries! Had my number but never called to querie. Tried to arrange redelivery but was refused.
Customer service advice was sorry but you have to rebuy them despite the issue being with their delivery company. AVOID!

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As a celiac of over 10 years I was so…

As a celiac of over 10 years I was so excited to try these donuts!! They absolutely slapped!!! So yummy! I got 6 to take home after they let me try one at the counter. Nom nom nom!!! Smashing it guys. Thanks for representing the gluten free community. Love x

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it

Love it! First time we try here in qiff 2025. Thank you for serving us Jakr. I love to eat this that I will not feel guilty so much 🫶🫶🫶🫶🫶 five star

12 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Will not buy again

Doughnuts were very small and unappealing.

The warming instructions were far too long and ended up with a hot lump of sticky mess.

Will not be buying these again, especially given the exorbitant price.

28 de janeiro de 2025
Avaliado com 1 de um total de 5 estrelas

Tasted uncooked - Huge disappointment.

These doughnuts popped up on my Facebook feed a couple of months ago and instantly got me salivating as a recently diagnosed coeliac. I was a doughnut addict before getting diagnosed a year ago so wanted to treat myself but it was a considered purchase due to both the waistline as well as the bank balance!

Ordering process was smooth. Doughnuts arrived nicely packaged and bang on time. However, the taste was such a major disappointment. :-(

I ordered the Best of Fried box. I heated them exactly as per the detailed instructions. The filled doughnuts were the worst and tasted as though they were under cooked. They were dense and stodgy and the dough seemed to be a little raw in places. I tried two but the others ended up in the bin. I took photos but there doesn’t seem to be an opportunity to post them here.

I had high expectations with the hype I saw on Facebook but they were a monumental let down.

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stale and cold, such a shame.

Doughnuts were stale, appalling, spoilt my afternoon treat. Sad as I returned because a first great experience 😞

10 de janeiro de 2025
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you for sharing your feedback, Celia. Good and bad all helps us to improve.

I’m truly sorry to hear about your recent experience with us. It’s incredibly disappointing to learn that the doughnuts weren’t up to our usual high standards, especially after you previously enjoyed them so much.

We take pride in ensuring our products are fresh and delicious, so this is not the experience we want for our customers. Please rest assured that we are investigating what might have gone wrong, as your satisfaction is very important to us.

We’d love the opportunity to make things right and regain your trust. If you’re happy to get in touch with us our customer service team, we’d be delighted to investigate further.

Thank you again for letting us know, and we hope to have the chance to provide you with the quality experience you deserve in the future.

Warm regards,
Ryan
Borough 22 Doughnuts

Avaliado com 5 de um total de 5 estrelas

Amazing GF kosher donuts

Amazing GF kosher donuts. Easy to order online, great delivery and fab reheating instructions. Beautiful stand in Selfridges too!

30 de dezembro de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you for your amazing review, Lisa! We’re so glad you loved our gluten-free kosher doughnuts and found the online ordering and delivery process smooth. It’s wonderful to hear the reheating instructions worked well for you too. We’re also delighted you enjoyed our Selfridges stand—hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Great Company

Really great service and great quality product . Advice in advance spot on in regard to allergens and options , delivered on time .

30 de dezembro de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much for your kind review, Jonathan! We’re thrilled to hear you enjoyed our service and doughnuts. We take pride in providing accurate allergen advice and a variety of options to suit everyone’s needs. It's great to know the delivery was timely and everything met your expectations. We look forward to serving you again soon!

Avaliado com 4 de um total de 5 estrelas

Absolute trash, first time round

Absolute trash! Cannot believe the hype these get. Ordered the festive box of 6 fried doughnuts. Ate one on arrival, it was okay, not great, dense and stodgy. Not like a real doughnut. Froze 4 as per their suggestion. Ate the other a couple of hours later. It was so dry as to be inedible. Reheated it following their instructions and it was edible, nothing more. Tasted like a three day old KK doughnut. On defrosting and reheating the frozen ones they were awful! So dry and dense as to be totally inedible. £35 for one average at best doughnut and 5 for the bin. An absolute joke.

UPDATE: Borough 22 reached out and offered a replacement box, which i accepted opting for all sugar coated doughnuts as i felt these had the best chance of successful reheating.
These replacement doughnuts were night and day compared to the first ones. Softer before reheating, and way way softer after reheating. They were actually excellent!! What i expected of the originals. Obviously something not right with the first ones I received. I would happily order again, but I would restrict that ordering to the sugar coated ones, as I still have reservations about reheating the iced options. I do appreciate their customers service and follow up!
Revised from 1* to 4*

2 de janeiro de 2025
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Graham,

Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience didn’t meet your expectations. We take all customer comments seriously, especially when it comes to the quality of our products, as we strive to deliver the best possible experience every time.

It’s disappointing to learn that the festive box didn’t live up to the high standards we set for ourselves. Our team works hard to craft unique and indulgent treats, and it’s clear we fell short for you. Your description of the doughnuts being dry and dense, both fresh and reheated, is concerning, and we’d like to look into this further. This isn’t the quality we intend for our customers to receive.

We’d be grateful for the chance to make this right. If you could contact our customer services team, we’d love to hear more about your order and work toward a resolution, whether that’s a refund, replacement, or another way to regain your trust.

Thank you again for your honesty—it’s feedback like yours that helps us improve. We hope to have the opportunity to turn this experience around for you in the future.

Avaliado com 5 de um total de 5 estrelas

Amazing fried donuts

Picked up a couple of fried donuts from Selfridges… one with jam and one with custard… they were amazing and tasted like a donut should! The guy on the counter was very helpful and even helped me halve them with a knife so that I could try each flavour and my son in law had the other halves… he loved them too! Yes they are expensive, but they were worth it as a treat.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Amazing, thank you so much, Suzanne.

Avaliado com 4 de um total de 5 estrelas

Delicious doughnuts

Delicious doughnuts. Only reason hasn't got 5 star is the price is high. These will only be bought on rare occasions because of the price unfortunately. But the doughnuts are beautiful like 'normal' doughnuts so great to have this option is you are gf.

27 de novembro de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you, Victoria, for your feedback.
We take immense pride in handcrafting our products using the finest ingredients, which, while increasing in cost, ensure the highest quality. As we expand to a larger facility, we aim to achieve economies of scale, allowing us to better manage costs and, hopefully, pass savings on to our customers. We're delighted you appreciate the care and effort that goes into creating such beautiful results!

Avaliado com 5 de um total de 5 estrelas

Delicious

Delicious. Definitely recommend trying them out from Selfridge's. Best GF jam doughnut I've ever had!!

6 de dezembro de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much! So glad you could get down to us

Avaliado com 5 de um total de 5 estrelas

Excellent doughnuts

Excellent doughnuts, I just wish they were less expensive so I could buy them more often.

27 de novembro de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much!

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