Borrowell is a company you can count on to check your credit score and monitoring. Its navigation is so simple to use no troubles at all. Staff is friendly ans quick to respond in helping you. Thanks... Ver mais
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Veja o que dizem as avaliações
Borrowell alerted me right away to a credit inquiry on my account, which ultimately led to catching fraudulent activity. Without that notification, it could have gone unnoticed or not even been ca... Ver mais
I love Borrowell There app is easy to work with.They email me every month with my score update. They send info on how you can improve your credit score. I applied for a credit card with a high approv... Ver mais
I tried to sign up for rent advantage and couldn't get through on my bank link, because my bank says they are using outdated platform. Because the bank link failed, I sent them screenshots of my rent... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!
Informações de contato
Peter Street 134, M5V 2H2, Toronto, Canadá
- borrowell.com
4,5
Excelente
182 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome customer support
10/10 experience definitely recommended to my friends & family ! And so should YOU 👌👏👏👏💯💯💯💯
1 de abril de 2025
Avaliação não solicitada
Resposta de Borrowell
Thank you so much for the amazing review! We're thrilled to hear you had a 10/10 experience and that you're recommending us to your friends and family. Your support means the world to us, and we can't wait to continue serving you and everyone you refer. Thanks again!
Unsure how many years I have been involved
I have been with Borrowell for years now and I am extremely happy and confident with the opportunities I have been involved with. I have not had any issues and email has been perfect for me. They respond quickly with appropriate and constructive answers and advice. I have had excellent results with programs I have been involved in and I love how I can keep track of my score and reports. Thank you Borrowell for 5* service.
26 de março de 2025
Avaliação não solicitada
Resposta de Borrowell
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Borrowell over the years. It’s great to know that our services have helped you achieve excellent results.
Extremely outstanding service
Extremely outstanding service, they take the trouble of reaching you even if missed their calls they even wrote to me that they were trying to reach to refund my money
20 de março de 2025
Avaliação não solicitada
Satisfied Customer
Very happy with the service I was provided. Helped with my credit score and had no issue at all closing my account early. Got my money back a couple days after it was confirmed closed. I would recommend Borrowell!
18 de março de 2025
Avaliação não solicitada
Resposta de Borrowell
Thank you so much for your fantastic review! We're so glad to hear that our team went above and beyond to ensure you were taken care of. We always strive to provide exceptional service, and we're happy to know that our efforts to reach you made a positive difference.
Hard to talk to someone
Hard to talk to someone, email is slow and I never get the issue solved with just one. Need a phone number.
Was tgiven 3 different reasons by 3 different people as to why my reminder emails stopped. I'm still waiting literally months later for them to tell me they have fixed the issue for me.
Yes it works, I assume it's through their credit builder or rent advantage, but I am excellent with my money as well, and now I can report my rent on my Koho bank account and get 2.5% back for having it come out of my account there. I can also have my rental company report my rent as paid so I have more options now. And, I can phone either of them!
25 de fevereiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important clear communication and timely resolutions are, and we’re sorry that your issue hasn’t been resolved to your satisfaction yet. Our team has contacted you directly via email, please check your inbox.
I had a minor issue with the site that…
I had a minor issue with the site that was not anyone's fault and the team addressed me immediately after I told them the problem and made me aware they were dealing with it promptly. They then followed up afterwards to let me know the issue had been rectified....I could not have asked for anything more than that
23 de fevereiro de 2025
Avaliação não solicitada
Serving their own interest
borewell seems to calculate my score 75 to 100 points lower than other services.
I feel like they might do this to pressure you into their many credit building services. They get paid by every provider that you apply to from their site.
I do not trust them so I canceled them.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Hi Ryan,
Thank you very much for your feedback. The score Borrowell presents to you is called the Equifax Risk Score 2.0, and this score comes directly from Equifax Canada. Alternatively, Credit Karma and most banks will show you a credit score from TransUnion (e.g., Scotiabank, BMO, RBC, Capital One, etc.) or a different score from Equifax.
Each credit bureau (Equifax and TransUnion) is its own business, and each operates in its own way. The Equifax Risk Score is a popular and legitimate score calculated by Equifax that is widely used in Canada for making consumer credit decisions, which is why we chose to offer this score. We feel it's important to know where you stand with both credit bureaus.
Moreover, we always aim to provide honest and straightforward information, and we do not intend to pressure our customers into any services. If you have any additional questions or concerns, please don't hesitate to email us at info@borrowell.com with the subject "Trustpilot Review."
This site helped me improve my credit…
This site helped me improve my credit score and matched equifax each time I checked - the rent advantage was golden and I appreciate the support
20 de fevereiro de 2025
Avaliação não solicitada
I love the service I got my two last…
I love the service I got my two last vehicles from here and totally satisfied
20 de fevereiro de 2025
Avaliação não solicitada
Borowell recommended a lender
Borowell recommended a lender, said I had an excellent chance of getting a loan through that lender. They got all my information and denied the loan. How WRONG they (Borrowell) were.
15 de janeiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Hi there,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration.
While we work with trusted lenders to provide personalized recommendations, approval decisions are ultimately made by the lenders themselves based on their criteria. We strive to offer the best possible matches, but we know that can't always guarantee approval.
Please reach out to our support team at info@borrowell.com with the subject "Trustpilot Review", and we'd be happy to help clarify any concerns or assist in exploring other options that might be available to you. Your feedback is invaluable, and we're committed to improving our services.
Not only wasting time, but also risking credit score loss!
Do NOT waste your time! You will regret it by seriously damaging your credit score and receiving countless tempting emails. I realized this very late, after years of usage and even after subscribing to 9 months of their ineffective RentAdvantage program. It seems they are playing a money game with redundant and harmful activities under a marketing mask
16 de janeiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Hi there,
Thank you for your feedback. We sincerely apologize for the frustration and negative experience you've had with our service. We understand how important it is to protect your credit and privacy, and we’re genuinely sorry that we didn’t meet your expectations.
We would like to address your concerns and work towards a resolution. Please reach out to our member experience team at info@borrowell.com with the subject "Trustpilot Review", and we will do our best to assist you with any issues. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Lacks clarity and options for customers
I recently enrolled in Borrowell’s $25 bi-weekly Credit Builder program and fortunately my experience thus far has been underwhelming.
There are no clear options in app for linking payments or establishing backup payment methods, which seems like a fundamental feature for a service of this nature.
Moreover, the absence of live support agents further adds to the frustration.
All inquiries must be addressed via email, which results in delayed resolutions and a lack of real-time assistance ( I am still waiting for a reply how to link my payment/bank account).
The process feels needlessly convoluted and cumbersome, and fails tragically short of the clarity and support one would expect from a company specializing in financial services- especially of the ones of this nature.
It also seems that customers are unable to access detailed information about their credit-building progress, such as how much of their loan has been paid off.
26 de janeiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Hi there,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with our Credit Builder program has been less than ideal.
We’re working on providing more detailed insights within the app to help you stay informed about your subscription status and credit-building journey. Additionally, our team has reached out to you, via email, with further information.
Frustrating and Unresponsive Cancellation Process
I’m extremely disappointed with my experience canceling my Credit Builder Account. The process is painfully slow, and apparently, the only way to contact their customer service is through email—no phone support whatsoever. Even worse, they rarely reply to emails, leaving you in the dark.
I’m genuinely concerned they might charge my next payment because it’s taking so long to finalize the cancellation. This lack of responsiveness and efficiency is unacceptable. I would not recommend this service to anyone, especially if you value prompt customer support and transparency.
10 de janeiro de 2025
Avaliação não solicitada
Resposta de Borrowell
Hi there,
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered while trying to cancel your Credit Builder Account. We understand how important it is to have a smooth and timely cancellation process, and it’s clear we fell short in providing that for you.
Your feedback is incredibly valuable, and we are committed to making improvements to ensure this doesn’t happen again. If you haven’t received an email response yet, please feel free to reach out again, and we’ll prioritize your case.
We appreciate your patience and understanding as we work to improve our service.
Borrowell isn't accurate
Borrowell isn't accurate. I've completed bankruptcy. 1 account is still open when it should be closed. My credit limit is also wrong and off by over a thousand dollars. Site needs to improve with being accurate.
10 de outubro de 2024
Avaliação não solicitada
Resposta de Borrowell
Hi there, we're very sorry to hear you had a negative experience, and we understand how frustrating that could be. It's important to note, the information Borrowell presents to you, comes directly from Equifax Canada. If your information is inaccurate, please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will ensure it is corrected. Thank you.
Gift Certificates
I am a member of Borrowell, have found them reliable so took an offer to get a credit card through them, with a promise of a $50 Amazon gift card. That was 5 June. I did receive the gift certificate mid August.
29 de julho de 2024
Avaliação não solicitada
Resposta de Borrowell
Hi there, we're very sorry to hear you have not received your gift card, and we understand how frustrating that can be. Please note that these gift cards are sent out to our members at the end of the marketing campaign and can take up to 60 days to process and confirm the status of your application. Once we receive confirmation, your Gift Card will be sent out by Borrowell within 30 days. Please get in touch with us directly at info@borrowell.com with the subject line "Trustpilot Review" and our team can look into this for you.
Denied a lifetime access to Rent…
Denied a lifetime access to Rent Advantage ; after I cancelled the first time. The email response vanished mysteriously. I deleted my Borrowell account since I am low income and treated as if I have no right to access credit building services. I can pay $59 to register past rent payments well I will add it to my expenses.
21 de julho de 2024
Avaliação não solicitada
Resposta de Borrowell
Hi Caroline, we're very sorry to hear you had a negative experience, and we understand how frustrating that could be. Please contact us directly at info@borrowell.com with the subject line "Trustpilot Review" and our team will be happy to help!
They do not respond and they falsely…
They do not respond and they falsely claim to improve your credit score with a borrowell loan and then they wont answer your emails when you try to cancel the loan repayments and get your money back. SCAM
17 de julho de 2024
Avaliação não solicitada
Resposta de Borrowell
Hi Linda, I'm sorry that you had a frustrating experience with Borrowell. Please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will be happy to help!
Great service over all
Great service over all! They took the time to mange and solve my concern.
3 de julho de 2024
Avaliação não solicitada
Loan:The quick response to my request was…
The quick response to my request was done in a few minutes and it was very accurate. The support team did a provide me with the proper information when asked.
20 de maio de 2024
Avaliação não solicitada
It was a clear information given
It was a clear information given
I need time grow up my credit score
I will keep on watching you guys
16 de junho de 2024
Avaliação não solicitada
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