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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Borrowell alerted me right away to a credit inquiry on my account, which ultimately led to catching fraudulent activity. Without that notification, it could have gone unnoticed or not even been ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

Borrowell is a company you can count on to check your credit score and monitoring. Its navigation is so simple to use no troubles at all. Staff is friendly ans quick to respond in helping you. Thanks... Ver mais

Avaliado com 2 de um total de 5 estrelas

I tried to sign up for rent advantage and couldn't get through on my bank link, because my bank says they are using outdated platform. Because the bank link failed, I sent them screenshots of my rent... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Borrowell There app is easy to work with.They email me every month with my score update. They send info on how you can improve your credit score. I applied for a credit card with a high approv... Ver mais

Detalhes da empresa

  1. Dinheiro e Seguros

Informação fornecida por fontes externas variadas

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

183 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Honestly I am so grateful for the help…

Honestly I am so grateful for the help that you provided me with my Equifax credit bureau you guys are amazing you always return emails in a timely manner you are always very polite and very thorough thank you so much God bless you I am so happy I am a member of borrowwell.

I would encourage anyone to become a member you guys are absolutely amazing thank you and God bless you for everything you have done for me I'm so happy that I decided to become a member thank you and many blessings Landon Stuart
Calgary Alberta

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I keep getting recommendations based on…

I keep getting recommendations based on my "unique credit profile" Always the same crappy capone junk cards and fairstone personal loans at 26.99%. What a joke. In the last month I've had 2 pre-approved offers, no fee cards decent sign-up and no annual fees. I have zero debt, pay my balances in full every month and Borrowell thinks the best I deserve is a crap one cc and fair-rip personal loan
A joke site for sure

15 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Harassment from collection agencies

Harassment from collection agencies. You check a credit score, then you will get tonnes of robocalls, and /or emails from collection agencies who say that you owe money to so called delinquent defaulted accounts. I get several of these weekly. Some of them (collections) say that they want to send me to litigation, even though I don't owe any money. Best to report spam and don't open any of the links or emails from them. I think that all of these are just AI. You can not really tell the difference between them anymore

21 de junho de 2023
Avaliação não solicitada
logotipo da Borrowell

Resposta de Borrowell

Hi Vance,

We are sorry that you are receiving so many emails. That sounds really frustrating.

The only promotional emails that Borrowell will send you, will be for certain product offerings that we think may be of interest to you.

If you wish to unsubscribe from our promotional emails, please click on the link found at the bottom of our emails, and this will stop all further marketing emails. The only emails you'll receive from us moving forward, would be for credit score updates and account changes, as these are considered transactional emails.

If you have any additional questions, please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will be happy to help you.

Avaliado com 1 de um total de 5 estrelas

Wrong credit info and always trying to sell you things

I’m not sure what is up with their service. I had a credit score and then in one week it disappeared to 0. I freaked out (obviously) and sent them a message but they told me to contact equifax because I must not have any open accounts (I do, I even logged into equifax to check my monthly free score there) or that I must have more than one equifax account and I need to merge them. When I logged into equifax, everything was as it should be. Things that weren’t reporting on Borrowell were reporting to equifax fine, and up to date as well.
The rent advantage I paid for, for a few months never made it onto any of my reports so that was wasted money (supposed to appear after a month or two - at 3 months now and nothing so I cancelled).
All these emails and trying to upsell things all the time. I prefer using credit Karma for my updates and you can get free monthly Equifax credit reports straight from the source without all the extra trying to sell you things.

30 de abril de 2023
Avaliação não solicitada
logotipo da Borrowell

Resposta de Borrowell

Hi there,

Thank you very much for your feedback.

We're sorry to hear you're having issues with the Borrowell app, that sounds really frustrating. It's important to note, the score Borrowell presents to you is called the Equifax Risk Score 2.0, this score comes directly from Equifax Canada. Additionally, apps like Credit Karma and most banks will show you a credit score from TransUnion.

Moreover, Our app showcases relevant credit products, that fit a member’s unique credit profile, helping them choose products that can improve their credit score. We apologize if a product wasn’t right for you, we have partners that may be a better fit.

Lastly, please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will investigate and resolve your reporting issues.

Avaliado com 1 de um total de 5 estrelas

Another you can't trust.

In January of 2019 we took out a loan with them, everything was great until recently. We reached out a few times to get a pay out statement since there are only a few months left and we want to pay off the loan. No callback, no Ema reply just complete and disrespectful avoidance. They have totally ignored contacting us back although their website clearly states you can pay off at any time with no penalties.

This type of customer service is disrespectful, dishonest, and just completely rude and ignorant.

22 de abril de 2023
Avaliação não solicitada
logotipo da Borrowell

Resposta de Borrowell

Hi Jean, thank you very much for the feedback. We're sorry that you had a frustrating experience. Please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will be happy to help resolve your issues.

Avaliado com 1 de um total de 5 estrelas

Dishonest Peddlers

Dishonest company that falsely reports credit, in order to lure customers into purchasing financial products. Get you annual free report through the actual agencies and forget these scammers.

3 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FAKE RECOMMENDATIONS

FAKE RECOMMENDATIONS. I have been using Borrowell for about 2 years now closely watching my credit score...goes up, goes down (NEVER MISSED A PAYMENT OR WAS LATE WITH A PAYMENT IN 4 YEARS)......Applied for a credit card where "their" recommendation was "Excellent"....was declined. Now all I get is emails from loan companies trying to scam me. Borrowell is useless and does not show an accurate display of my credit history. By using their "recommendations" all this does is LOWER MY score because these companies do a credit check and this lowers the score. Back to the OLD FASHION way of contacting Trans Union or Equifax DIRECTLY. Stay away from Borrowell app.

17 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rent Advantage

Just signed up for $5/mo to report rent. They said it shows up as a trade line and visible in 4 weeks as ""BRWL SELF-RPT RENT." Wish they could come up with a better name for credibility. First month - not sure if it will work yet, timeline to show seems to quick normally its 4 months - checkout is stripe.

All other services seem fine to check score. Haven't used a referred product yet.

Update: system is always broken so I have to email their team monthly a screenshot or statement of my etransfer to my landlord.

15 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

From good to bad to worse...

Started off optimistic when using Borrowell, however, things gradually took a turn for the worse. Signed up for the Rent Advantage program and have had nothing but problems since starting. Their systems are not able to detect my payments and I am bombarded with automatical email reminders telling me they will be reported to Equifax as "late" when in reality, they were paid on time. I had to jump through a ton of hoops to make things work last month and this month is a complete repeat. Customer service is completely MIA and I've lost a great deal of trust and faith in this platform as a result, especially considering this program is a paid service. It basically looks like I'm paying to destroy my credit. Not thrilled.

13 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It’s unfortunate I’m unable to give…

It’s unfortunate I’m unable to give zero stars. I have fought with this company for almost a year to report my credit accurately. It gets fixed for a week or so and then reverts back. I contacted Equifax and they advised that Borrowell’s reporting doesn’t have any real value other than giving an idea of where your credit is at. Equifax for the record reports my bureau correctly.
I have tried and tried to have this corrected and all Borrowell does is point at Equifax who again, reports my bureau correctly. Credit Karma on the other hand, reports my bureau correctly. If you’re going to use one of these third party providers, I would strongly advise to use Credit Karma. Borrowell just can’t seem to get it right. Be better Borrowell. Canadians have the right to accurate reporting.

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Questionable "lending" from a questionable crew.

Borrowell has "offered" to 'lend' me my own funds @ 19.9% interest. This is a scam at best and fraud at worst. They continue to push a questionable loan from a company with no verifiable information. Next I suspect they will seek bank account information and they do not respond to my questions nor concerns.

13 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Borrowell cannot be trusted!!

Borrowell does not offer accurate credit score information. I applied for a loan whose minimum credit score requirement was 650. Borrowell said that my score was 737, so I confidently applied for the loan. Today I was denied the loan because my score didn't meet their minimum requirement which means that my score is less than 650. Thanks so much @borrowell

24 de junho de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Crooks pushing crooks on unsuspecting customers

The only thing Borrowell has going for it is the free credit scores. Stay far, far away from their "recommendations" for loans, credit cards etc. They aren't tailored to you as they claim, and they won't grant you a loan no matter what the crooks of Borrowell try to tell you.

My issue with Borrowell is their fake loan recommendations pushing questionable companies on their customers. Borrowell repeatedly nagged me by email for several months about a company "Fresh start" supposedly being willing to offer me a loan based on my credit score. So, when I needed to borrow money I stupidly believed Borrowell's BS recommendation and filed an application with "Fresh start". I soon found out that "Fresh start" is a fly by night company that operates under several different names and can't even get their own aliases straight. They pulled a bait and switch on me, replied to my application under two different company names and didn't even consider my loan application after demanding a stack of private info. Instead they pushed me to apply for one of their fake "savings" loans which is a stone cold ripoff. So much for being willing to approve my loan based on my credit score!

Since Borrowell recommended these crooks, I wrote an email to Borrowell to complain about this company and its tactics. Their response was a disrespectful and patronizing "well not all loans are approved you know" as if I were in kindergarten and as if I had been complaining about my loan application being denied when I was complaining about their fly by night choice of "partner". They passed the buck onto "First start" and refused to take any responsibility for THEIR choice of these criminals to recommend to their clients. So if one of Borrowell's "partners" screws you over, don't expect even an apology from Borrowell even though it's 100% their fault for lying to you and pushing them on you in the first place.

Hey Borrowell, when you push crooks on your customers, lie, and stonewall them when they complain, don't be surprised if they conclude that you're crooks, too. If you had taken any responsibility or shown any respect when I complained I wouldn't be here writing this now. I'll be getting my credit scores directly from Equifax from now on.

30 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very inaccurate

Very inaccurate. How does a credit score drop 11 points after years of no late payments? What a waste of time.

10 de abril de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Borrowell is Great!!

They are a free service that keeps you up to date on your credit report. I use them all the time and I love them. It’s made me think how important it is to have a good credit rating. Thank you Borrowell!!

21 de outubro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

upset about this website

upset about this website, registration stuck because it says unable to confirm identity and there is no other step rather to wait since one week nothing and did not reply to my email and I can't even delete my account

I wrote this review 5 months ago and still the same can't do anything with my account even to delete it
whihc in un fair, they hold my personal information while I even don't have their phone number

9 de outubro de 2018
Avaliação não solicitada
logotipo da Borrowell

Resposta de Borrowell

Hi Zou, we're sorry you had an unpleasant experience with Borrowell. It sounds like Equifax wasn't able to verify your identity. We use Equifax's API and unfortunately don't make decisions around identity verification. We are working on an alternative method to help customers like you and it should be ready very soon. Please email info@borrowell.com if you have any questions. Thank you, the Borrowell Team.

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