Borthwick Group Avaliações 

1.285
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Had these cowboys 3 years ago. Wouldn't let them near. Shoddy work that cost me a lot to put right. Complained several times and never got one response. Go elsewhere!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant job replacing boiler and replacing insulation in loft and walls. Thomas and Alex did the boiler and heating and last night we could really feel a difference as radiators were hottest they've... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had our cavity wall insulation completed today. The 3 lads completing the work were polite, respectful and hard working, and explained what they would be doing. They turned up on time for an early sta... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had our Cavity wall insulation done this morning. The workmen were very polite and cleaned as best they could before leaving. They informed me that the kitchen had not been sealed correctly so we had... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de aquecimento
  2. Fornecedor de Caldeiras
  3. Gasificador
  4. Fornecedor de Energia Verde
  5. Fornecedor de Equipamentos e Sistemas de Aquecimento
  6. Empreiteira de serviços de isolamento

Escrito pela empresa

We are Hartlepool and the North East’s leading energy saving experts, helping you to take a ‘whole home’ approach to energy efficiency. We have helped Hartlepool and North east based homes LOSE LESS, USE LESS and GENERATE MORE making homes more comfortable, helping reduce energy consumption and most importantly saving homeowners money. To find out how we can help you save money with our range of green services, finance and funding please call us (Local Rate) on T: 01429 275575 or alternatively email info@borthwickheating.co.uk. A member of our experience team will be more than happy to discuss all of the available options you have available to you.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.285)

21 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Cavity wall insulation

Had cavity wall insulation done today. Lads worked constantly despite the rain and snow. Finished in just over 3 hours and all the mess cleaned up afterwards. Would definitely recommend this company.

12 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Realy happy with the work done today

Realy happy with the work done today, the lads were very professional and friendly, tidied all their mess up. Definitely recommend

10 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

Cavity wall insulation

Guys were very quick and thorough. All work completed and cleared up afterwards. Definitely recommend for anyone who wants this work completed

10 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind feedback

Avaliado com 5 de um total de 5 estrelas

First class service

First class service, the lads that came out were really friendly and polite. They worked quickly and cleaned up after the work. I have already recommended them to my daughter.

6 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

The men who came out were lovely

The men who came out were lovely, brilliant job, couldn’t be happier with finished product and they cleaned up after them selves which we thought was lovely

6 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind words.

Avaliado com 1 de um total de 5 estrelas

A very disrespectful unprofessional employee

Borthwick installed a condensing boiler which initially worked until it had its first service by another company.The boiler would not come back on after service and it was noted that it had been wired up wrongly.eventually after half an hour it came back on and worked .We contacted Borthwick who told us to email the problem which we did and no response. I eventually found on google a way to report a fault and received a phone call the following day. I have never spoken to the most rudest unprofessional disrespect ful man like this before. He interrupted me constantly when i spoke humiliating me by saying i wasn’t telling him what he wanted I was trying to but he didn’t listen and interrupted me when i was trying to speak, i told him he was doing this an he became quiet aggressive towards me and said that he would not send out an engineer. Borthwick I think you need to be careful who you employ who speak to customers this way

6 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

In order for us to fully understand and address your concerns, we would appreciate it if you could please send a summary of your complaint, including any details of contact you have had with our company, to complaints@borthwickheating.co.uk.

We understand how frustrating it can be to experience problems and we assure you that we take all customer complaints very seriously. We would like to assure you that we will do our best to address your concerns in a timely and efficient manner.

If you have any further questions or concerns, please do not hesitate to contact us at complaints@borthwickheating.co.uk. We would be more than happy to assist you. Thank you for bringing this matter to our attention. We look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

First class don’t hesitate

From enquiry to Job completion first class service cannot thank all of staff enough would recommend this company lads done great job

4 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Impressed with the workers

We were impressed by the three workers, Liam, Phil and Harry who attended our property to carry out the work. They were friendly and very polite and respected our property, and tidied up after themselves too. We couldn't of asked for a better team. Also we were kept informed by the company as to what was going to happen along the way. Would definitely recommend.

3 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience with us.

Avaliado com 5 de um total de 5 estrelas

Cavity wall and loft insulation

Really impressed with everything. The lads did a great job; friendly and professional, really helpful and tidied up. Communication was great from everyone involved prior to and on the day, with everything fully explained. Would definitely recommend.
Thank you all so much!

3 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Wall cavity insulation

Got wall cavity insulation via a government scheme. The lads arrived early, were friendly and got on with the job briskly. Finished all 3 external walls in around 3 hours and left the yard tidy. Happy days.

3 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience.

Avaliado com 5 de um total de 5 estrelas

Had loft and cavity wall insulation.

Had loft and cavity wall insulation.
The gents did a great job and were polite and professional.
Many thanks!

3 de março de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for letting us know about your experience with us.

Avaliado com 5 de um total de 5 estrelas

Brilliant job …

Brilliant job replacing boiler and replacing insulation in loft and walls. Thomas and Alex did the boiler and heating and last night we could really feel a difference as radiators were hottest they've ever been. Harry Liam and Phil did the insulation and they did a great job. Both teams just cracked on after arriving bang on time - really friendly lads but professional too. Frost outside this morning but house toasty warm. Thank you so much

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience with us!

Avaliado com 5 de um total de 5 estrelas

Recently had cavity wall installed

Recently had cavity wall installed. Great service from start to finish. Good communication via text / email. Very friendly guy that came and done the survey. The 3 lads that came to do the job were friendly and hardworking done the job in a couple of hours. Would definitely recommend borthwick group.

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience with us.

Avaliado com 5 de um total de 5 estrelas

Loft and cavity wall

Lovely bunch of lads, very polite got straight on with there job and finished withing the time they said. Explained everything they were going to do and how also.

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Professional experience

Great communication throughout. Everything was done in very good time. Professional team who answered my questions and took care over the job.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience with us.

Avaliado com 1 de um total de 5 estrelas

Receiving unsolicited calls daily

Receiving unsolicited calls daily, sometimes twice per day from a mobile number; each day number increasing by 1x digit, so, 07451269036, next day 07451269037 etc. Started mid-30's now up-to 50. Called one number from a work phone and got through to "Borthwick Group". The person i spoke to laughed when i explained the issue, then after apologising advised to call back on the number receiving the calls to stop them. All seems very unprofessional at best, extremely suspicious at worse.

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

In order for us to fully understand and address your concerns, we would appreciate it if you could please send a summary of your complaint, including any details of contact you have had with our company, to complaints@borthwickheating.co.uk.

We understand how frustrating it can be to experience problems and we assure you that we take all customer complaints very seriously. We would like to assure you that we will do our best to address your concerns in a timely and efficient manner.

If you have any further questions or concerns, please do not hesitate to contact us at complaints@borthwickheating.co.uk. We would be more than happy to assist you. Thank you for bringing this matter to our attention. We look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Would like to thank Borthwick company…

Would like to thank Borthwick company for dealing with a minor issue on my boiler a very helpful lady called Jess dealt with the issue put me in contact with service manager they arrived at 8am very polite guys did an amazing job cleaned up afterwards everything was dealt and sorted in less than 24hrs very impressed with this company professional from start to finish would highly recommend them big Thank You to all the team

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for sharing your experience with us.

Avaliado com 5 de um total de 5 estrelas

air source heat pump installed by Borthwick Group

I have had a air source heat pump installed Monday to Wednesday this week. A 6kw Daikin heat pump system was fitted replacing my old gas boiler system. The team which consisted of 2 electricians and 2 plumbers removed the old kit and replace all the radiators with bigger ones due to the lower temperature the heat pump puts out. The Job was completed by Tuesday evening with the system being commissioned on Wed morning. The guys removed all their kit and cleaned up.

The system works well with good heat and all the hot water I need in a day.

The guys were great getting on with the job and were cheerful with some great banter.

The air pump system is working great and is keeping the house warm and toasty.

Borthwick group are first class and fitted cavity wall insulation upgraded the ventilation before Christmas and if funding allows will be fitting solar panels this year.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da Borthwick Group

Resposta da Borthwick Group

Thank you for your kind feedback.

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