I had a small problem with my R810 doorbell/camera. Botsab Bella at customer services was excellent, we spent a lot of time trying to sort soft ware etc, But I was offered an upgrade to a R811 and an... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I can always reach Botslab customer service easily, and the support experience has been smooth and convenient. The product quality is also very good, and I truly feel impressed by both the staff and t... Ver mais
Recently bought a dashcam last year from botslab. I went with them because of me also having their ver1 doorbell camera from a Kickstarter years ago. Kelly the customer rep helped with getting a repla... Ver mais
Acquistate su amazon 2 dashcam G980H. Di notte le targhe sono totalmente illeggibili, nonostante si sia impostata la risoluzione massima e sia stato applicato il filtro polarizzatore. Una gran fre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Botslab is a global tech company creating top-tier AI-Vision security products for families. With expertise in AI and visual tech, we enhance home safety, offering security cameras, video doorbells, dash cams, and kids’ watches. All embodying our core belief: Be Secure, Be Botslab.
Informações de contato
Estados Unidos
- +1 8336036080
- service@botslab.com
- botslab.com
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid!! Terrible customer setvice
I cannot get the doorbell to pair with my phone. The issue has been going on for months. Customer service is awful. No one is available to actually speak to on the phone. They sent a video - which is pay-to-view! I previously had some email exchanges, but from the robotic and generic responses, am suspicious that there was not actually a human sending the replies. They have refused to refund me and have stopped responding altogether now. Avoid!!

Resposta de Botslab
Super customer service
Requested additional 3M to fix my dashcam and they sent 2 set free of charge.
I also contacted the customer service and had a chat with Pam who not only helped me answer all my questions regarding purchase of the 4cam dashcam. She went beyond and above
I highly recommend this brand especially the CS is truly behind their products
All round good camera
After great disappointment of an Aiwit doorbell camera (don’t waste your money on Aiwit, terrible company) , very pleased with Botslab. Quality of images, battery life and connectivity are excellent. Ability to move lens from phone app is very useful. Has only failed to connect to wifi on a tiny percentage of occasions. Highly recommend. Haven’t needed any help yet
After the purchase of my first camera
After the purchase of my first camera, I had a 7 day free trial to view the video from the app. I purchased a year plan for $139.00 for one year. That expired after a year and I purchased the same plan and another camera to go with it only to find out you have to purchase a plan with every camera. NOT GOOD if someone purchase a camera and then has to purchase a plan just to view the video you should be able to put more than one camera.

Resposta de Botslab
Great customer service
My camera stopped connecting to the Wi-Fi and I was nervous about reaching out to customer service on the weekend but when I did, they were very prompt with responding back within 1 minute. And now I have a new camera on the way. Customer service is always a great indicator of good service.
Very Good door camera
Camera was very easy to install with full insctructions, Great free app that controls the camera with lots of features.
Picture quality is phenomenal far exceeded my expectaions for both day and night time.
Battery life is very good.
Sensitivity is good, only wish it had a very low setting as the low setting picks up the cars driving past on low setting. This is due to the road only being 5+ from my door.
Clear quality and good customer service
Products arrived quick, feel good and easy to set up
Botslab Dash Cam G980H
I bought the Botslab Dash Cam G980H and hardwire kit from Amazon last year. It's a great cost effective option as it works just as well as the more widely known brands. Camera quality is great for front and rear cameras. Only feature that's missing is rear parking support but my car has this built in. ADAS features can be turned off if not needed. Can connect dashcam to phone and view videos in app. Can also download clips. Slight niggle with the dashcam is licence plates are white during night time driving due to headlights.
Excellent Products & Outstanding Customer Service – 5 Stars!
I first discovered Botslab through their robot vacuum, which completely exceeded my expectations in performance and ease of use. Since then, I’ve expanded to using their indoor and outdoor security cameras—and I couldn’t be more satisfied!
Their products are reliable, user-friendly, and offer great value. What impresses me even more is the company itself—they truly stand behind their products and provide excellent customer service. It’s rare to find a brand that combines quality tech with real support, and Botslab delivers on both fronts.
Highly recommended
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







