BHP - Bournemouth High Performance Avaliações 

96
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Brad and Tom, were friendly and professional. I arranged for an independednt inspector to look at the car prior to buying it and they treated him well. Upon arrival at the station Brad picked me up i... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m so pleased I went to these guys. Everything went so smoothly and they were so helpful with the paperwork. The car is awesome and I wouldn’t hesitate recommending them to anyone 100%

Avaliado com 5 de um total de 5 estrelas

I purchased an Audi E-Tron Sportback from BHP in June 2023. Brad was able to find me a great and highly competitive deal quite quickly and held the car for me for 2 weeks which I sorted out trave... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the first conversation Brad was very honest, didn’t promise anything he couldn’t deliver and after some negotiations I got a deal I was very happy with. We mainly conversed via WhatsApp and was... Ver mais

Detalhes da empresa

  1. Concessionária

Informação fornecida por fontes externas variadas

Used Cars Bournemouth, Dorset | Bournemouth High Performance


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(96)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Great company to deal with! Very helpful and knowledgeable team, right from the start they were happy to answer all my questions and even sorted out delivery of my new car! Would highly recommend.

24 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BHP 5*

Tom and his team were really accommodating.
I had an idea of what I wanted and they helped me out and delivered.

7 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended!

The communication was spot on, the team managed to find me exactly what I was looking for and went above and beyond. Highly recommend.

20 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honest and friendly approach

Honest and friendly approach. Brad completely understood my nerves when it came to test driving and was happy to instruct with directions. We had a small issue when we went into the town centre with the car but they were happy for us to return and fixed the issue straight away. We felt the standard of which they pride themselves on is clearly evident from their approach and the other cars they had in stock.

27 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sourced me the exact car I was after in…

Sourced me the exact car I was after in less than a week which was ideal.

I was looking for a very specific model and spec and BHP delivered, went above and beyond and the service I received was A*.

Fully serviced, brand new MOT and the car was immaculate when I collected it.

2 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not trust

Do not trust, salespeople lied about condition of vehicle, dirty on collection and dents, list rather long.
Tried to false me to sign a waiver on any issues later found on the car and then sell a Warrenty.
Took longer than promised to get my money back with plenty of reasons to why.
When looking at reviews you will note that all customers that had any issues soon find that the service is appalling.
Be aware that the consumer law changed Oct 2015 stating that you have 3 months to make sure your car is as promised or the garage has to prove that the car had no faults or your money back.
I would avoid like the plague, be warned.
I’m sure this review will be like answered like all the others, taken personally and an aggressive response, funny that.

11 de julho de 2023
Avaliação não solicitada
logotipo da BHP - Bournemouth High Performance

Resposta da BHP - Bournemouth High Performance

Hello Nick, I'm sorry you didn't have the best experience and that you did not proceed with the purchase. Please note we sell hundreds of cars and 99.9% of the time our customers are happy. Unfortunately used cars by their nature can be tricky to deal with and we always try our best. But please understand its not personal, we haven't tried to trick you into your purchase. You wanted to buy a car and our standards simply weren't up to scratch on this occasion so you didn't. We ended up putting more time into the preparation and the next buyer was very happy with the purchase.

"I was very impressed with your online reviews, ignoring the odd couple reviews that were not happy, as that's just life." This is taken from your email to us and you are 100% right. Its so much easier for people to leave negative reviews out anger than it is to leave positive reviews. Sadly the world seems eager to react negatively these days and people are just waiting desperate to complain. Sadly reviews like this are very hurtful to us, but luckily there are few because we genuinely all try really hard.

Regarding the time to unwind the deal sadly if you take finance on a car there is a third party involved that have many staff and customers to deal with so this can take some time, again its not intentional or personal.

Regarding my responses to reviews they are generally written with passion, not aggression. Because I love my business and most of our customers so I have a tendency to get a little upset when things don't run smoothly. Im only human.

Sorry it didn't work out and I hope your next purchase was a better experience.

Avaliado com 1 de um total de 5 estrelas

Borought a car last month promised a…

Borought a car last month promised a copy of the service. Nothing sent they are just ignoring me. Decided to take it for a service myself and basically there has been no service carried out. The air filter should have been replaced as it's on its 4th service and the filter was disgusting. Water pouring out the front drivers side wheel arch and they promised to send out rear window wiper which they haven't done.

I’m not sure why they have said they have reported me to the police I have had no contact from the police regarding anything.

So I said to bhp in an email if they didn’t do the service I would be taking this further as in seeking legal advice and they have twisted this and used tried to use this to their advantage making me out to be violent or an aggressive person. I’m actually a nurse and a family oriented woman therefore it is not in my nature to act in such a way however I am within my rights to tell them I would be taking matters further and it’s completely inappropriate for bhp to portray me in such a way. I suggest it’s their way of getting out of the repairs which they failed to do on my Car. I’ve actually had to book it in with Jaguar now for a service as they have failed to provide me with a service which was promised to be carried out before sale. They are ignoring me completely and have not provided me with my service paperwork. Probably because it was a lie and there was no service carried out. Just be careful

15 de agosto de 2023
Avaliação não solicitada
logotipo da BHP - Bournemouth High Performance

Resposta da BHP - Bournemouth High Performance

Good Morning Keighley. What this review does not portray is that we had to report you to the police for making threats against the business via email.

For this reason we were advised to cease all contact with yourself and asked you to speak only through our legal team (Lawgistics LTD) which you have also ignored.

You were offered a full refund immediately if you were not happy, which you chose to reject.

We are aware the finance company carried out an inspection and found no faults with the vehicle.

We still have the service invoice and wiper blade in the office for you as agreed.

Your behaviour however has made it very difficult for us to help you, and frankly none of the staff here want to deal with you anymore.

We can only help those that want to be helped.


Avaliado com 5 de um total de 5 estrelas

I purchased an Audi E-Tron Sportback…

I purchased an Audi E-Tron Sportback from BHP in June 2023.

Brad was able to find me a great and highly competitive deal quite quickly and held the car for me for 2 weeks which I sorted out travel arrangements.

There was some strong doubts on my end a day before delivery was scheduled but Brad was honest and really did go above and beyond to calm nerves and ensure the deal got done. The vehicle arrived on time and exactly as described, would highly recommend and I will definitely be shopping with BHP again (without the doubts next time)!

26 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Service Offered

Recently traded in my Fiesta ST 3 for a Mercedes A 250 and everything went as agreed. Dealt with Brad throughout who took me through all the process and also assisted me putting tax on the Mercedes.
Cannot fault the service offered and would highly recommend BHP to other people looking for a car

15 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID AVOID AVOID

Initially was fairly friendly on the phone whilst placing a deposit on a vehicle here.
Once deposit was placed I then asked for an independent garage to come and inspect the vehicle before I purchase it.
Brad refused to let someone else take a look, took it very personally. Also claimed to be a owner of the business when he's only a sales worker.
Phone call got very aggressive with the sales tactics. Never stated on the phone they they would welcome anyone coming to their site to inspect the vehicle raises suspicions what have they got to hide?
Maybe I should have taken the numerous negative reviews on this garage more seriously, as my experience just relays many previous reviews on 'Bournemouth High Performance'.
the fact this car is still on the forecourt unsold after Brad repeating to me I've got several buyers waiting ''hurry up, I need a decision now''. Just shows the old schoolboy sales tactics in action.

Would not buy on principle as this company won't let you get an independent inspection before purchase, (on site or off)

If you buy, just remember you taking a HUGE risk just believing a stranger over a phone.

FINALLY got the refund back, took well over 2 weeks. AVOID AVOID AVOID! Take your money elsewhere.

I have no doubt they will reply trying to the defend their actions with lies. As you will see below...…..

2 de março de 2022
Avaliação não solicitada
logotipo da BHP - Bournemouth High Performance

Resposta da BHP - Bournemouth High Performance

Hello Scott, your review is rather aggressive and dishonest, but you will not answer the phone to discuss this with us. We refunded your £100 reservation fee within 14 minutes as per the card receipts you have. We refunded this because you wanted to have someone (not yourself) remove the vehicle from our dealership which is not something we are comfortable with. We welcome any inspection ON SITE but always recommend saving the money as we supply a 12 month warranty and MOT with all cars sold.

Avaliado com 5 de um total de 5 estrelas

Great Service, 100% recommended.

I bought a car from BHP and due to the distance I was not able to view it - which always adds to the stress buy buying a used car. However, the advert was very well written, with over 60 photos and Brad was particularly useful at answering my questions. BHP gave the car a new MOT and attended to an advisory before the sale. They also delivered the car at a competitive rate. The car was delivered on time and was completely as described. Overall I am very happy with my dealings with BHP and would recommend them to anyone thinking of buying a car from them.

3 de novembro de 2021
Avaliação não solicitada

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