Bown of London Avaliações 2.053

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... Ver mais

Avaliado com 1 de um total de 5 estrelas

At the price and with a name like …of London, I expected something much better made. The quality was unacceptable. I could buy this kind of Made in China pyjama on Amazon for a fifth of the price. I g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love my purchase. Fits nice and amazing colours. Fab customer service, I emailed them about an issue I had, they replied very quickly and sent out a replacement which I received the next day

Detalhes da empresa

  1. Loja de Roupas

Sobre Bown of London

Escrito pela empresa

At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.

What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.

Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 1 semana

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 1 de um total de 5 estrelas

Made in China for that price?

At the price and with a name like …of London, I expected something much better made. The quality was unacceptable. I could buy this kind of Made in China pyjama on Amazon for a fifth of the price. I gave the pyjama to the salvation army.

6 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Love my Bespoke Summer Blazer.

I just got my Bown of London Summer Blazer.
Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a comparison anywhere in the world, and for a very reasonable cost. Bown also delivers on first rate customer service and fast delivery as promised...
of course they do, they're a legacy British Company.

P. Flynn,
Spokane WA, USA

30 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Super late

Super late, not reliable shipping provider or options given

28 de abril de 2026
logotipo da Bown of London

Resposta da Bown of London

Hi
I am so sorry to read this review. I have checked on the shipping and the robe was shipped on time. It was send via UPS Ground which would usually take around 4 to 5 days to where you live. I can see it took a bit longer and will investigate why this happened.
Best wishes
Bown of London Team

Avaliado com 5 de um total de 5 estrelas

Love my purchase

Love my purchase. Fits nice and amazing colours. Fab customer service, I emailed them about an issue I had, they replied very quickly and sent out a replacement which I received the next day

27 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

True Luxury & Royal Treatment

They know how to make the buying experience, including when the need is to return, an excellent one, start to finish. And the product quality is absolutely superb. If you want the true top-of-the-line quality, it is here with Bown.

23 de março de 2026
Avaliado com 4 de um total de 5 estrelas

The quality of material is great

The quality of material is great. However, the attention to detail in the couture is lacking for the price point. Vertical lines in the material don’t line up across seams. The cuffs, when rolled op are backwards/opposite to each other.

13 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Good quality and great customer service

I ordered a robe for my partner but it was too small. HOWEVER....the robe was just right for me - big and cozy! I reached out to Bown and asked if I could get the two for one deal on their website, keep the first robe and just order a second robe for him and pay the difference. I received an email response right away (Freddie) and was able to order the second robe which arrived quickly. The quality of the robe is superb and best of all, it fit my tall guy perfectly! I appreciated the excellent customer service.

10 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

I ordered a large size rob

I ordered a large size rob. Bown of London sent me a XXL, which I returned. The next time instead of sending my Large, they sent me a XXXXL. I don't know if they think this is funny, but I returned that XXXXL as well. Don't know about this company.

8 de abril de 2026
logotipo da Bown of London

Resposta da Bown of London

Hi
I am so sorry for the issue you have had with sizing. We will be sure to investigate this with our warehouse to see what happened. This is very unusual. We will be in touch directly to make sure you received the correct item
Best wishes
Bown of London Team

Avaliado com 4 de um total de 5 estrelas

Superb customer service …

When I raised a concern about an issue with my order, the costumer service was second to none - I was very impressed.

However, I would be uninclined to order from Bown again as I was not overly impressed with the overall quality of the item I ordered, especially with regards to the price point.

7 de abril de 2026
Avaliado com 2 de um total de 5 estrelas

This is a very expensive robe

This is a very expensive robe. This is not the plush robe you think it is. It’s relatively short 51inches, and there are better robes for the money. A Ralph Lauren polo robe is half the price and more soft and longer. My main beef is how short and small pockets, a bit of a ripped off feeling.

1 de abril de 2026
Avaliação não solicitada

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