Boxinton Avaliações 

Customer service is extremely bad. Have been waiting for my order for over 3 months. Have tried contacting customer service various times and when I got a response it was clear that the complaint was not properly read. 3 months later I have no order, no refund and no response to my emails or messages through social media.

I have ordered a hoodie on 4th of december 2024 and I was able to receive the order on the desired location before 25th of december because after that, I cannot receive the order in the deliver address anymore. On 17th of december they have sent a email telling me it has been processed, so 13 days taken to see my order. It’s based in Germany and I was in the US, so for international deliveries it’s between 5-7 business days. I sent them a message several times requesting for a refund and they haven’t answered. Last time, they let me know that the order has arrived in 4th of january 2025. 30 days for my order to arrive even though it should’ve taken maximum 20 days. I am still contacting them for a refund but they are ignoring me. I don’t recommend ordering from them at all.

Super liebes Team und tolles Produkt. Die Shirts fühlen sich qualitativ hochwertig an und entsprechen den Fotos auf der Website.

Très très déçu, qualité du t shirt pas top et l’impression est très mal faite (dessin et ecriture floue mauvaise qualité) pour les renvois c'est à vos frais sans compter les frais de douane car à renvoyer en suisse
On vous attire avec le message « don pour la palestine » et le discount soit disant temporaire, vous ne pouvez meme pas mettre d’avis sur leur site
À fuir

Heb op 7 december besteld en mn shirt is nogsteeds niet binnen. Heb een dm gestuurd via isnta en een mail gestuurd geen reactie gehad. Comment geplaatst onder hun insta post mijn comment werd verwijderd.

Considering I had ordered from the UK, it came very quickly! The design of the hoodie was so cute and printed very nicely. The quality and look of their clothing is extremely good! Will be purchasing again

Sehr gute Qualität keine langen Lieferzeiten gehabt definitiv weiterzuempfehlen👍

I purchased from them almost a month ago, No delivery, no replies to any email or dm, I have been trying to contact them for a week now.
Customer Service: 0/10
Customer experience 0/10

Never buy from here
I bought for 2 weeks ago and they haven’t even send my stuff. They don’t answer mails or any form for contact. They just steal your money. May Allah guide you

From the U.S.! I absolutely loved the shirt. Good quality and beautiful logo and brand. I also like how comfortable the shirt is as well.

Shocking customer service, I bought a hoodie and returned it through recorded delivery (cost me £17), it says on the tracking it has been collected and signed by the business. After emailing them constantly to find out if it had been delivered I had to escalate it with PayPal, they responded on PayPal claiming that they couldn't find the tracking number so I sent the receipt and screenshots of Royal Mail saying it has been delivered, no response. I'm hoping PayPal will resolve this issue but they haven't replied. If you buy something from this company make you are a 1000% sure it is what you want otherwise you're stuck with it. Don't expect any sort of customer service.

Update: They refunded some of the money back, I still have to pay £20 to PayPal while they have taken the money from PayPal and didn't refund the full money back, disgrace of a company, not to say PayPal are much better!!

AVOID

I have been waiting for my order for the past couple weeks and heard nothing. I have emailed them for updates and had no response what so ever. There is no contact number and in order to get a refund it says I need to email, which they have been ignoring.

I feel as though they have just disappeared after taking my money and have no intention of returning it or providing the goods.

I ordered a t-shirt, which arrived and is absolutely horrific quality. So cheap and thin, and poorly made. It's basically transparent. I have contacted the customer service email numerous times, asking for instructions on how to return the t shirt (instructions not listed on the website, only a long piece of text talking about a 'withdrawal contract') and they have not returned any of my emails. There is obviously a time limit to returning this item, and I can't help but think they are purposefully not responding to meet the time limit and prevent me from returning the t-shirt. Avoid this company at all costs, very cheap, thin and transparent clothes not worth your money or the hassle.

Moreover, you will need to pay for 100% of the return. If you don't cover customs costs at the point of the return they will fine you up to 100 euros. Forget the 'charity' aspect, they want to take as much money as they can from you. Avoid at all costs.

Nachtrag: Kritische Stimmen unerwünscht
Nach Veröffentlichung meiner Rezension auf einer Bewertungsplattform (Trustpilot) hat Boxinton versucht, diese löschen zu lassen. Ich sehe dies als klaren Hinweis darauf, dass das Unternehmen bemüht ist, negative Rückmeldungen zu unterdrücken, anstatt sich mit Kritik konstruktiv auseinanderzusetzen.

Ein Blick auf die Plattform zeigt, dass auch zahlreiche andere kritische Stimmen gemeldet und entfernt wurden. Solch ein Vorgehen wirft ein beunruhigendes Licht auf den Umgang des Unternehmens mit Transparenz und Kundenzufriedenheit.

Warnung: Wer überlegt, bei Boxinton zu bestellen, sollte sich bewusst sein, dass kritisches Feedback hier scheinbar systematisch zum Schweigen gebracht wird. Eine offene Auseinandersetzung mit Kundenbeschwerden scheint nicht Teil der Unternehmensphilosophie zu sein.

English

Update: Critical Voices Are Not Welcome
After publishing my review on Trustpilot, Boxinton attempted to have it removed. This suggests a deliberate effort to suppress negative feedback rather than addressing criticism constructively.

A closer look at the platform reveals that numerous other negative reviews have also been flagged or removed. Such actions raise serious concerns about the company’s transparency and commitment to customer satisfaction.

Warning: If you are considering making a purchase from Boxinton, be aware that critical voices appear to be systematically silenced. Engaging openly with customer complaints does not seem to be part of this company’s approach.

ACHTUNG! Die Retoure musste laut Boxinton in die Schweiz erfolgen, was mich über 50 Euro gekostet hat. Am Ende wurde behauptet, dass die Ware verschmutzt und zu spät angekommen sei, und man weigerte sich, mir mein Geld zurückzuerstatten. Zum Glück konnte ich dank des PayPal-Käuferschutzes nach über einem Monat mein Geld zurückerhalten.

Meiner Meinung nach wird hier skrupellos unsere Solidarität mit den Palästinensern ausgenutzt, um auf die unfairste Weise Geld zu verdienen. Es ist erschreckend, wie weit manche für Profit gehen.

Das war mit Abstand die schlimmste Erfahrung, die ich jemals mit einem Unternehmen gemacht habe. Der Kundenservice war extrem unseriös und unprofessionell – auf meine Anfragen erhielt ich wochenlang keine Antwort.

Falls ihr ähnliche Probleme habt, kann ich nur empfehlen, einen PayPal-Käuferschutz-Fall zu eröffnen. Während ich von diesem Unternehmen enttäuscht wurde, konnte PayPal für Recht und Ordnung sorgen.

I've just received my three tshirts from Boxinton, bought less than a week ago.
These tshirts are amazing, great material, great prints, great messages.
They are very well made, I would recommend them to anyone interested in supporting peopole of Gaza (or even just into arabic art and a bit nostalgic). Great, great product!

Qualité du produit au Top
Impression de haute qualité et rendu incroyable
Merci de votre réactivité et la rapidité de la prise en charge