I ordered Pastry Flour from Box n Case. Upon arrival, we noticed ALL bags were incorrect and two bags of sixteen were completely destroyed in transit. After contacting Box n Case, we were told no refu... Ver mais
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Veja o que dizem as avaliações
Placed an online order 9/27. Have been told on several occassions that my order is shipping. This order is needed by 11/30. Money was taken out of my account. No updates on order, no shipping date or... Ver mais
A empresa respondeu
So far the product, Aubrey Organics which was listed in the catalog has not been filled by BoxnCase. Pat says, "will know soon". As Aubrey has been impossible to get, I was excited to find it possib... Ver mais
A empresa respondeu
This has been one of the most disappointing business experiences we've ever had. We paid $14,500 to BoxNCase, expecting professionalism and trust. Instead, we received only part of our order, and... Ver mais
Detalhes da empresa
Escrito pela empresa
BoxNCase (www.boxncase.com) is your trusted source for gourmet culinary essentials, serving businesses and individuals across North America. Based in the New York City Area, we take pride in being one of the largest direct importers and wholesalers specializing in the world of Specialty & Fine Foods, offering a diverse array of premium products in club sizes. Our commitment is rooted in bringing you a diverse selection of top-tier specialty and fine food products, thoughtfully sourced from around the globe. Discover a curated selection of chocolates, candies, snacks, spices, condiments, cheeses, teas, and more, all in bulk sizes. Whether you're stocking up for your business or a home chef with a passion for gourmet creations, our easy ordering, proprietary CPG logistic solutions, and US based account managers cater to your unique needs. Taste the difference at BoxNCase.com
Informações de contato
63 Austin Blvd, 11725, Commack, Estados Unidos
- 6316706014
- sales@boxncase.com
- boxncase.com
2,1
Ruim
51 avaliações
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Placed an online order 9/27
Placed an online order 9/27. Have been told on several occassions that my order is shipping. This order is needed by 11/30. Money was taken out of my account. No updates on order, no shipping date or tracking number provided to this day. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
28 de novembro de 2023
Avaliação não solicitada
Resposta da BoxNCase
Hi Scarlett,
Your UPS tracking is 1ZB8G6910308454715 please use this tracking to check that the item is already shipped and being delivered 11/30 as per your request.
Kindly note you placed a special order of a Holiday item and you were advised of delivery after thanksgiving.
With 20 years in business and impeccable customer service we have served millions of businesses.
Please feel free to call us if you need any assistance.
Thanks
Lucy
I ordered Christmas cookies on…
I ordered Christmas cookies on September 9th. I wanted them early so I could bring them to relatives on Thanksgiving. After about 6 weeks I inquired on their status. I was told they would ship the 1st week in November. When they didn't arrive by the 15th I sent an email asking where they were. I did not receive a reply. I have not received a reply on 2 subsequent emails. I will never use thus company again.
9 de setembro de 2023
Avaliação não solicitada
Resposta da BoxNCase
Hi David,
You had placed an special order for a holiday item, informed in advance that it would be dispatched after Thanksgiving,
But we have now processed a full refund for your order.
Please note that our Christmas Cookies, like all holiday items, are produced and distributed in line with their respective holidays. For example, Easter items are shipped before Easter, not Valentine's Day.
I loved the fast delivery
I loved the fast delivery, pricing and overall website is easy to use! A+, I will come back again!
14 de novembro de 2023
I want to express my appreciation for…
I want to express my appreciation for the outstanding team at BoxNCase. Every member, from top to bottom, deserves commendation. I'd like to highlight Emma's contributions. Her consistently prompt and friendly service, coupled with her willingness to go above and beyond, has truly stood out. Doing business with BoxNCase has been an absolute pleasure, thanks in no small part to individuals like Emma.
16 de novembro de 2023
Resposta da BoxNCase
Thank you for taking a moment to provide feedback on your interactions with our team, especially with Emma. Your thoughts are meaningful to us, and it's heartening to know that you've had such positive experiences. We're grateful for your support!
Incredible service
Incredible service! They quickly fixed an error in my order, and my items arrived promptly and in perfect condition.
1 de novembro de 2023
My initial purchase experience was…
My initial purchase experience was quite positive. Although the delivery took a bit longer than anticipated. Overall its good.
8 de novembro de 2023
Every must read my experience
Took longer to ship 6 bottles of authentic Italian imported Pasta Sauce. But when I got my package it took me for surprise that someone packaged each bottle by hand in bubble wraps and paid so much attention to detail in shipping my Order.
I guess in these modern machine times we have to start valuing human touch and personal service.
6 de novembro de 2023
Avaliação não solicitada
Best Experience I’ve Had In A While!!!
Excellent customer service! I had a wonderful experience ordering with BoxNCase! They really care about the customer’s satisfaction!
30 de outubro de 2023
Avaliação não solicitada
Good:: Ordered imported Italian Cheese from…
Ordered imported Italian Cheese from Boxncase.com received it well packed along with ice packs in one week.
28 de outubro de 2023
Avaliação não solicitada
Took money, no product received!
Placed an online order. Money was taken out of my account. No updates on order, no shipping date or tracking number provided. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
8 de outubro de 2023
Avaliação não solicitada
Resposta da BoxNCase
Your UPS tracking number is 1ZB8G6910339184422.
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZB8G6910339184422/trackdetails
For your convenience, you can track the status of your order using the following link:
https://boxncase.com/27969912877/orders/6e2f1ef7174a5b3ae792a6a23641ce78
Hi Carl,
We appreciate your order of our specialty item. We understand that these unique products often take longer to ship due to their special shipping needs. Our team made every effort to expedite your order. Alex, our dedicated sales representative, personally managed your order and had direct interactions with you several times. All of our calls are monitored and recorded.
At BoxNCase, we prioritize quality and craftsmanship. While some may seek faster delivery options, we take pride in offering a truly exceptional culinary experience, akin to gourmet restaurants known for their dedication to perfection. We believe that devoting ample time to each order is crucial in preserving the authentic essence of fine dining.
We apologize if this is how you felt, but we do not take defamatory remarks lightly. Our sales representatives are passionate about their work and often go above and beyond to ensure that limited availability, high-demand specialty items reach our valued customers. Alex personally vouched for your order and handled it every step of the way.
We're committed to providing outstanding service and unique products, and we hope you'll enjoy the culinary journey that awaits you. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you for choosing BoxNCase.
Best regards,
Jennifer
BoxNCase Team
Imported Italian Cheese from…
I ordered imported Italian Cheese from boxncase.com but it took a week for delivery. Price is good and product was shipped fresh with Fedex but I only have one complain that it took so long to deliver. Although now that I know it takes longer to deliver I will reorder in advance.
7 de outubro de 2023
Avaliação não solicitada
Resposta da BoxNCase
Thank you for taking the time to leave us your feedback, we appreciate it! While speed is a priority for some, our commitment is to deliver a truly exceptional culinary journey akin to that of gourmet restaurants renowned for their dedication to craftsmanship.
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