I paid for a Saturday delivery for a camera I ordered but BPS’s supplier wasn’t able to deliver to them on time. Jamie at BPS let me know in advance and offered me different delivery options, keeping... Ver mais
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Veja o que dizem as avaliações
Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help. Delivery wa... Ver mais
I've bought most of my gear from BPS over the last few years. Top personal customer service from Lee, who has superb knowledge, whilst giving very competitive prices. Love the personal feel you get wi... Ver mais
Ordered a camera, but after 5 days I enquired about its status only to be told it was out of stock. Despite wishing I had been told sooner, BPS couldn't have been more accommodating & helpful. They of... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
bps-tv.co.uk - Broadcast & Production Services is one of the leading suppliers of broadcast equipment & professional cameras in the UK. An official dealer of Aputure, Canon, Blackmagic, Panasonic, SmallHD, Teradek, Manfrotto, and many more.
Informações de contato
The Old Fire Station, TW12 2DX, Hampton, Reino Unido
- 0208 941 1199
- sales@bps-tv.co.uk
- bps-tv.co.uk
4,9
Excelente
220 avaliações
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Poor service and poor customer service
I ordered an in stock item online. I later received an email to say it was out of stock. They asked me to contact them if I had any queries.
4 emails were left unreturned. I asked for my express delivery to be refunded as it was not in stock it was now not urgent. My delivery fee was part refunded. Considering the way in which their system failed and how their response to customers' needs was so poor I expected more. But perhaps it's because I've dealt with better companies
17 de abril de 2023
Resposta da BPS - Broadcast & Production Services
Dear Ben,
Thank you for your review. I am very sorry to hear that you experienced an issue with the stock on our website and our service was not to a high standard that we always strive to give to our customers.
We do make regular updates on our website with stock and product information to try and keep it as accurate as possible however, unfortunately, we realise there may be an odd occasion where this fails and a stock discrepancy happens.
My sincere apologies that there was a breakdown in communication, We always aim to give excellent customer service so we will definitely look into this and make changes where possible to prevent this from happening again.
If you would like to discuss this further please do not hesitate to contact me on 0208 941 1199 or alternatively by email jamie@bps-tv.co.uk.
Kind regards
Jamie
I think i found my best new kit toy shop!!
I think i found my best new toy shop!!
All I experienced was positive friendly and professional service from the team at BPS. I will be shopping here again in future.
Thank you to Lee for you time.
28 de março de 2023
Great stuff
Bit pricey but great products and service. Fast and very good customer service
24 de março de 2023
Top Service
The product I wanted at a competitive price. Easy to use website. The item was well packaged and delivered on time.
22 de março de 2023
Really accommodating when we needed…
Really accommodating when we needed goods urgently.
22 de março de 2023
Excellent and flexible service!
Excellent and flexible service at a highly competitive price!
18 de fevereiro de 2023
Solid service, fair pricing.
28 de fevereiro de 2023
Brilliant support
Lee at BPS always offers brilliant support. Within minutes of writing an email with an enquiry, he picked up the phone and chatted it through with me. Great advice, kit knowledge, speed and positivity! What more could you want? Thanks Lee!
1 de março de 2023
Avaliação não solicitada
Don't have stock but take your money!
I just purchased a Lens on this website to then realize they are advertising items and selling (i paid) for things they don't have in stock nor they are aware they actually can get from manufacturer... The item i purchased is discountinued since a while and i genuinly thought they had some in stock left are they are selling it and on the website is says 2-4 weeks delivery NOT that this might not be available!
I contacted them via chat as its a lot of money and i was a bit worried. They were awfully rude and cancelled my oder without even asking me or offering apologies or solution!
Never in my life i encounter such a bad behavior from a company.
Be aware that you might purchase items they don't have!
completely untrustworthy company. Don't buy from them there are plenty of other reseller out ther, avoid this one!
1 de março de 2023
Avaliação não solicitada
Resposta da BPS - Broadcast & Production Services
Dear Elodie,
I am sorry to hear there was an issue with your recent order. Unfortunately, we do not have the capacity to stock every item but offer an extended range of products that can be ordered. This gives our customers the choice to find the products that most suits their requirements, which in most cases we find our customers like, and we do advertise the delivery estimation if a product is not in stock.
As you mentioned we did have a lead time on the product of 2-4 weeks which ordinarily would be the case if the product was still current, we do have constant contact with manufacturers however as I am sure you will appreciate we deal with a vast amount of manufacturers and have in excess of over 12,000 products on our website. We do strive to make sure products are up to date and there are no discontinued products on our website however on the odd occasion a product may slip through the net.
My sincere apologies for the issues that you have experienced and that you were able to place an order for an item that was discontinued. I have checked and can see that you have been refunded for the order and I have spoken to the website team to make sure that this item has been removed to prevent this from happening again.
If you would like to discuss this further or have any questions please do not hesitate to contact me on 0208 941 1199 or alternatively by email sales@bps-tv.co.uk.
Kind regards
Jamie
Good service and competitive pricing
Great service - answered all my questions in full and instantly via the live chat feature.
Well priced item and arrived when they said it would.
2 de fevereiro de 2023
I asked a receptionist for information…
I asked a receptionist for information I needed about the lamp I bought, she said someone would ring me. No-one did.
2 de fevereiro de 2023
Great service.
24 de janeiro de 2023
Resposta da BPS - Broadcast & Production Services
Dear Ivan,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were happy with our overall service and pricing.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Great service and product knowledge
Good price, fast delivery. And always very knowledgable
24 de novembro de 2022
Resposta da BPS - Broadcast & Production Services
Dear Mark,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were happy with our pricing, delivery, and our teams' knowledge.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Cannot fault the service delivery was…
Cannot fault the service delivery was prompt and packaged well.
30 de novembro de 2022
Resposta da BPS - Broadcast & Production Services
Dear Millar
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were happy with our overall service and delivery of your order.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Great price(Black Friday deal) good…
Great price(Black Friday deal) good website, easy to pay, good fast delivery.
25 de novembro de 2022
Resposta da BPS - Broadcast & Production Services
Dear Rebel,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were happy with our website, price, and delivery of your order.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Resposta da BPS - Broadcast & Production Services
Dear Neil,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were happy with our service.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Out of stock items.
Very wrong to let people order and pay for things that you know are not in stock. Too many companies doing this and it pisses me off.
Order No #68529. If you don't flag an item as being out of stock on your website then it is immoral to ask for payment for the item knowing it is out of stock. Most decent companies would indicate the item is out of stock and let you order it, but wouldn't take your money until the item was in stock. To take the money for out of stock items is, to my mind, a form of theft. Especially if there is no indication, after the order has been paid for, when the item is expected to be in stock. I want my money back.
29 de novembro de 2022
Avaliação não solicitada
Resposta da BPS - Broadcast & Production Services
Dear Fleck,
I am sorry to hear that you are not happy with a recent order that you placed. Unfortunately, we do not have the capacity to stock every item but do offer an extended range of products that can be ordered. This gives our customers the choice to find the products that most suits their requirements, which in most cases we find our customers like.
We do advertise when a product is in stock and we also try and provide an estimation of when a product would be due if it is not in stock, however, we do have in excess over 12,000 products on the website, so my apologies if there was no indication on the product you have ordered. I have checked your order and I can see it is on order with the manufacturer but appreciate you have requested a refund on your order in your review. I will ask our accounts to get this processed for you.
If there is anything else please let me know, our email address is sales@bps-tv.co.uk.
Kind regards
Jamie
Easy to use
Easy to use, clear website, excellent customer service and fast response to questions. Next day delivery! Even earlier than promised. Great service! Thank you.
17 de novembro de 2022
Resposta da BPS - Broadcast & Production Services
Dear Michelle,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you found our website user-friendly and that you were happy with our overall service.
Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
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