Brandecosse Avaliações 

221
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Good but could be better. Ordering was easy, but communication on dispatch and delivery was poor and I needed to email to find out if the item had been sent out etc. Can’t say anything about the boots... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to order and The Capriolo (Sand) is so comfortable from the first time I put them on... No blisters or rubbing, lovely and lightweight too. Quality is really great. My first purchase and would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent pair of BOOTS, really comfortable and fits like a glove nice and light for summer hiking. These boots where made for walking 😀😉👍

Avaliado com 5 de um total de 5 estrelas

Boots are a really good fit, I am size 6.5UK & often find fitting a problem but these are spot on. Comfortable without having to wear them in, off to Yorkshire Dales this weekend to put them through a... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de Sapatos
  3. Loja de Roupas
  4. Fornecedor de Roupas

Escrito pela empresa

Brandecosse is a British footwear brand rooted in the Galloway Hills of Scotland, built on over 40 years of shoemaking expertise. Family-founded and driven by a passion for the outdoors, we create premium walking, hiking and hunting boots designed to go the distance. Blending traditional craftsmanship with modern performance, every pair is made with purpose — to be worn in, not worn out. We focus on durability, comfort, and timeless design, producing footwear that supports real adventures in real conditions. At Brandecosse, we believe in buying better and buying less. Our boots are made to stand the test of time, delivering reliable performance and enduring quality with every step. Season after season. Year after year.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(221)

134 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Basically a total nightmare from start…

Basically a total nightmare from start to so far as i still am not in possession of the item that i ordered. I paid for the express delivery via UPS - a big mistake. They have allegedly tried to deliver 3 times but have received no communication from them. Despite not saying it anywhere the items need to be signed for. I then have to drive a 20 mile round trip to retrieve the items that i paid express delivery on only for another UPS lash up as they've overstickered my name and booked it in under the UPS depot managers name. So the shop doesn't have anything under my name.
Basically it seems that no-one is particularly interested. I cannot comment on the footwear but Brandecosse need to review their instructions and their delivery partners as they are a very poor reflection of the service of the company and therefore their products

28 de fevereiro de 2025
logotipo da Brandecosse

Resposta da Brandecosse

We’re very sorry to hear about your frustration regarding the delivery of your order. We completely understand how frustrating this must have been for you, and we appreciate the opportunity to clarify what happened.

You selected next-day delivery, and as per our terms and conditions, all parcels require a signature due to the high value of the parcel. Throughout the process, we kept in regular contact with you and informed you that your parcel had been taken to a local collection point on the day of delivery due to nobody being available to sign for the parcel. We also provided you with the tracking number so you could check its status directly with UPS.

Unfortunately, UPS mistakenly covered your name with a sticker when processing the parcel, which meant the shop was unable to locate it under your name. This was entirely out of our control, but we completely understand how frustrating it must have been. We are now raising this issue with UPS to prevent it from happening again.

We appreciate your feedback and are always looking to improve our processes. If you need any further assistance, please don’t hesitate to reach out to our team.

All the best,
Josh

Avaliado com 5 de um total de 5 estrelas

Great customer service

I have 3 pairs of their boots and my wife has 2 pairs. I had a leak after 9 months of hard wearing of one of the pairs. Contacted customer service and boots were replace after they tested them without question.
Great customer service and all the other boots are fantastic.

29 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really a quality product

Really a quality product, been wearing them for various days shooting, stalking and beating. They give excellent ankle support over rough ground and handle even deep water with ease. I hope for many years use.

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Finally took the plunge back in the summer, and bought the long coveted Cervo Rossos for shooting. These boots, and the folks that sell them are absolutely first class. Not quite comfy out of the box, but worn around the garden for a couple of weeks here and there was all it took to turn these into possibly the best shooting boots I've ever owned. Customer service is spot on too. Highly recommended.

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm very happy and so are my feet!!

Boots arrived on time and quality was as described. Wore them last week whilst exploring the Pentland Hills and hadn't broken them in beforehand. Very comfortable and fully supportive. Would recommend them and will definitely buy from here in the future.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Product and Service

The Brontolare High 11″
After speaking to Jane via email and on the telephone, I bought the Brontolare 11" boot. If you want a wide fitting, super comfortable, extremely well made boot these are definitely for you. I'm a size 12 and have had so many of the well known branded "hunting" boots. All have been too narrow and needed breaking in, and honestly quite poor quality for a lot of money. These boots are superb straight out of the box. Having walked over 6 miles on the hill on day one, I am just amazed by their incredible comfort and support. A cracking boot. Superb service, super fast delivery. I don't write many reviews, but these boots deserve the effort. My go to boot from now on. Thanks Jane for all your help.

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Capriolos

Purchased Capriolos
Like everyone else, a great experience dealing with the company and took their advice to go up a half side to accommodate my wide feet which they did comfortably. I've worn them most days for the last 2 months covering up to 12 miles per day and they're a really great, lightweight summer boot and suitable for most moderate terrains. Today was the first time I tried them on wet grass (light drizzle all day) and my feet were damp after 3 miles and completely wet after 5. A bit disappointed but then not much handles long wet grass all day.

20 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great boots

Received great service and quick delivery time,boots are superb quality and the most important to me were very comfortable out the box.

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought these Capriolos after buying a…

I bought these Capriolos after buying a pair of Bontolares last year, as didn't need the latter for the summer.
Capriolos comfortable out of the box and feel suitably substantial for the better(?) weather.
Brandecosse have been a pleasure to deal with, answering any queries quickly and both pairs of boots arrived earlier than expected.
Both company and boots come highly recommended by me

19 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolute gems

I purchased a pair of Capriolo boots, in tobacco, and they are really quite superb. I have wide feet and have to choose my outdoor footwear carefully. Normally, I'm a size 44 (10) and with boots I look for a 10.5. I ordered the 10.5 size and this was right. Size up if you are uncertain, particularly if wearing thicker walking socks. The Capriolos have a good, positive lacing system which allows one to draw the boots' uppers around your feet loosely or more tightly, which is great with my feet! I start the day loose and then lace up a little tighter as I go. The Capirolos are a light, yet robust boot. I wear them to walk into town, or on the hills where they are grippy, wter resistant and very comfortable. A cracking boots: and fantastic customer service too. Brandecosse field every query, e mail, and deal with issues promptly. Fiver Stars!

17 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great all round

Great customer service - emails answered quickly and with useful information. Boots are fantastic. They did take a good few miles to break in but are now very comfortable and supportive. The cleaning kit is also very good. Everything you need to ensure expensive boots are looked after and brought back to their good looks!

3 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect Customer service

I found BrandEcosse by accident and as is so often the way, this was probably Karma!! I ordered the boots I was after and following a swift delivery they were a tad too small. I contacted BrandEcosse and got a response on a Sunday!! The return was organised and the one size bigger pair were winging their way to me the same day. So, whilst the products they sell are of the highest quality, the customer service is second to none and I can not recommend them too highly!!!

24 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended : boots & company!

Purchased Capriolo.
Beautiful, comfortable & top quality boot.
Have size 8.5- went up to 9 as recommended & perfect.
Ordering was straight forward & delivery was quick.
Carrier used made import straight forward.
Contact with Jane was very pleasant & she was very helpful.
Don't think i'll be ordering again soon as these shoes will probably last a lifetime :-)

31 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got a pair of Cervo Rosso last year…

I got a pair of Cervo Rosso last year and Stambecco this year. The Rosso were comfortable straight out the box had to break in the Stambecco but now very comfortable as well. The quality of the boots is excellent and I would recommend them. The company are great to work with as well. Capriolo next

27 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Ordered a pair of Fagiano's on Monday received on Wednesday. Jane pulled out the stops to ensure I had the boots ahead of a weeks walking in Cornwall. Great build quality and an investment for the future.Definitely recommend.

20 de novembro de 2023
Avaliação não solicitada

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