Excellent advice as I needed help with finding a specific replacement product. They checked the product was in stock at the suppliers with the fitting that I needed. I placed the order on line... Ver mais
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SO glad I purchased from Brand New Bathrooms. I found a great selection, the price was competitive, and very impressed with the team. Customer service was flawless. Can't recommend them enough.
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Great service from start to finish though courier service questionable. No updates during delivery, items left outside of an empty house around what must have been 4:30pm. No signature needed, fortuna... Ver mais
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From ordering my items to answering all my queries they were excellent. In particular, my dealings with Maricon was first class. Nothing too much trouble and very helpful and gives an excellent... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to one of the UK's leading online Bathroom retailers, with thousands of products from the world's leading brands. With a Trade Account that rewards repeat purchases, regular competitions and offers for our valued customers, and amazing customer service from our valued and trusted team members, why not make your bathroom, a Brand New Bathroom? Free Delivery on all orders over £25 to 99% of the UK, with an easy returns process to follow if needed. Great products, Great Prices, and Great service - all from Brand New Bathrooms.
Brand New Bathrooms – Luxury & Designer Bathrooms, Delivered Across the UK
Escrito pela empresa
- Premium bathroom products, expert knowledge and genuine customer care – from a retailer that treats every bathroom like it's our own.
- Brand New Bathrooms is a UK-based online bathroom retailer specialising in luxury and designer bathroom products – from freestanding and copper baths to designer radiators, shower enclosures, bathroom TVs, taps, toilets and furniture. We work with respected brands such as Hurlingham, Mantaleda, Aquavision, RAK and Loutro to bring showroom-quality products direct to your door. Based in the North East of England, we're a genuinely customer-first business. That means honest product advice before you buy, careful handling of every order, and a team that actually picks up the phone if something needs sorting. We also support trade customers through our dedicated Trade Account scheme, with project quotes, sourcing services and rewards built around the way installers and developers really work. Whether you're planning a complete renovation or adding a single statement piece, we're here to help you get it right first time. Your feedback matters to us – every review is read by the team and helps us keep improving.
Our Promise: Quality Products, Backed by Genuine Support
If something isn't right with your order, we'll put it right – quickly, fairly and without the runaround.
When you shop with Brand New Bathrooms, you're protected by our straightforward customer promise:
Every product we sell must match its description and arrive in perfect condition. If it doesn't, tell us and we'll resolve it – whether that's a replacement, a repair or a refund, in line with your rights under the Consumer Rights Act 2015.
If an item arrives damaged or faulty, report it to us and we'll handle the rest. We work directly with our suppliers and delivery partners so you don't have to chase anyone.
Changed your mind? No problem. You can return unused items in their original packaging within 14 days for a refund.
And if you ever need help – before or after purchase – our team is here with honest, expert advice. We're a real business with real people in the North East of England, and we stand behind every order we send out.
Informações de contato
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, Reino Unido
- 0333 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
4,5
Excelente
61 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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First Class Customer Service
Excellent service provided by online chat and then followed up with a telephone call, giving me lots of additional information about products. Really knowledgeable and pleasant and polite, and will definitely shop on this site again.
19 de maio de 2024
Avaliação não solicitada
Resposta da Brand New Bathrooms
Thank you for your feedback and we are really happy that our service was of the standard we desire it to be.
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