Easy to book and good quality machines for sanding booked over the weekend to give myself time - collected and dropped off and got help with carrying all really simple to sort , use and manage
A empresa respondeu
Localização
Trocar localização1 Howard Street, Constitution Hill, B19 3HW Birmingham, GB
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Veja o que dizem as avaliações
Repeatedly didn't turn up to pick up the item when specified. Customer service poor when trying to rectify the situation. No notice given that pick ups were cancelled. No way of tracking times of de... Ver mais
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Very easy to use the online hire service, was contacted by the delivery driver to let me know when he'd arrive. The carpet cleaner was easy to use (following the video instructions on the website), cl... Ver mais
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I already reviewed this but here goes again. Single width tower scaffold. Fantastic service, they held over delivery because we had issues with supplies, then when we'd finished, a week early, they ga... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
1 Howard Street, Constitution Hill, B19 3HW, Birmingham, Reino Unido
- 01212 126 040
4,2
Muito Bom
44 avaliações
Pede aos clientes que avaliem
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Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
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Birmingham branch
Easy to organize and equipment worked as hoped. Good advice given to pick right equipment for the job.
10 de julho de 2022
Hired a shredder
Hired a shredder, wasn't up to the job it kept jamming even on small branches. The equipment wasn't collected on the date and time agreed and was left for 6 days before it was collected, lastly the guy sent to collect the equipment said he was unable to lift the machine on his own due to back problems so I would suggest you look at the fitness of your staff or send two to collect next time.
Wouldn't recommend and wouldn't use again.
17 de maio de 2022
Resposta da Brandon Hire Station - Birmingham
Hi there John, thank you for taking the time to get in touch and let us know about this. I'm really sorry to hear that we did not meet your expectations on this occasion, we always aim to improve and we will use this feedback to do better in future. In regards to the issues with the machine, I have sent this over to the branch in question to ask for this to be investigated and provide me with any outcome. As soon as I hear back I will reach out privately to discuss this further. Thank you again for getting in touch - Hannah, Customer Care Team.
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