Hired a rotary pressure washer from the Brighton branch and when it arrived it wouldn't fit through our side passage which was my oversight. David kindly sent me out a much longer extension hose the n... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit B4, Portland Road Business Park, Portland Road, BN3 5RY Hove, GB
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Veja o que dizem as avaliações
I arranged hire of a one person cordless post hole digger from their Brighton branch. When I enquired about hire the agent told me the tool would be put on charge ready for collection. I tried to give... Ver mais
A empresa respondeu
David at Brandon Hirestation Hove is the man ! Always really helpful, polite and so knowledgeable ! we’d be stuck without him , the guy is priceless for our company re tool hire 👍
A empresa respondeu
Great service very helpful team The manager was extra helpful Best hire centre in Brighton and Hovep
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
Unit B4, Portland Road Business Park, Portland Road, BN3 5RY, Hove, Reino Unido
- 01273 427 900
4,0
Muito Bom
59 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great advice from staff
19 de novembro de 2024
Resposta da Brandon Hire Station - Brighton
Hi Terry, thank you for hiring with us us. We're pleased to hear that you received great advice from our team. Kind regards, the Brandon Hire Station team.
The in person service was A1.
The in person service was A1.
But the online service charged me a ridiculously high deposit charge on the hire items
17 de outubro de 2024
Resposta da Brandon Hire Station - Brighton
Hi, thank you for your review about your recent hire. We're pleased to hear that you received great service from our branch team. We appreciate your feedback about our deposit charge online and will take this on board. Kind regards, the Brandon Hire Station team.
Hired items were delivered ontime and…
Hired items were delivered ontime and in good condition. All the staff were knowledgeable and helpfull. Off hire was easy and collection as agreed.
12 de setembro de 2024
Resposta da Brandon Hire Station - Brighton
Hi Mike, thank you for your review about your recent hire. We're delighted to hear that you found our Brighton team knowledgeable and helpful, and that the delivery and collection processes went smoothly. Kind regards, the Brandon Hire Station team.
all round brilliant
had a great experiance from ordering on line to really helpful staff on pick up and drop off
19 de agosto de 2024
Resposta da Brandon Hire Station - Brighton
Hi Nicole, thank you for your positive review. We're pleased to hear that you had a great experience from ordering online to our helpful delivery team. Kind regards, the Brandon Hire Station team.
Did not expect this from this company
Hove branch ordered a tower came very late so lost a day . One of the wheels was broken so did not lock a couple of the cross struts did not fit properly I thought most companies checked there items before they were delivered but not in this case will not be using them again unless they improve!!!!
23 de agosto de 2024
Avaliação não solicitada
Resposta da Brandon Hire Station - Brighton
Hi Michael, thank you for sharing your feedback. We apologise for the delay in your tower delivery and the issues with the broken wheel and ill-fitting cross struts. We take equipment safety and quality extremely seriously and will ensure this is addressed. Kind regards, the Brandon Hire Station team.
Machine turned up in the afternoon even…
Machine turned up in the afternoon even though it was booked for the full day. Tyre went bang. Sent out a replacement 2 days later that then had the wrong bearings and wouldn’t fit. So out of the 5 days I hired it for I could only use it for a day and not even a bit of a discount.
5 de agosto de 2024
Resposta da Brandon Hire Station - Brighton
Hi Barney, we're extremely sorry to hear that you had a disappointing hire experience and apologise for the inconvenience this caused for you. To discuss this further with our customer support team please get in touch on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Good friendly helpful staff.
11 de julho de 2024
Resposta da Brandon Hire Station - Brighton
Good afternoon, thank you for your 5-star review. We're delighted to hear that you found our Brighton team to be friendly and helpful. Kind regards, the Brandon Hire Station team.
I will definitely be a repeat customer
Good value, easy to fit scaffolding. Delivered and collected according to plan. no problem with extending the hire on a day by day basis. I will definitely be a repeat customer
5 de junho de 2024
Resposta da Brandon Hire Station - Brighton
Good afternoon, thank you for your positive feedback. We're glad to hear that you found our scaffolding easy to fit and that the delivery and collection went smoothly. We appreciate your business and look forward to serving you again in the future! Kind regards, the Brandon Hire Station team.
Very Helpful
Hired a rotary pressure washer from the Brighton branch and when it arrived it wouldn't fit through our side passage which was my oversight. David kindly sent me out a much longer extension hose the next morning so I could do the back of the house and extended my hire at no extra cost. That's the kind of customer services which will mean I will definitely be hiring from there again.
23 de maio de 2024
Resposta da Brandon Hire Station - Brighton
Hi Fergus, thank you for sharing your experience with us! We're glad to hear that David was able to assist you promptly and provide a solution for the extension hose. We appreciate your positive feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
My hire was cancelled the afternoon…
My hire was cancelled the afternoon before it was supposed to happen so I couldn’t do the project I had planned. For a supposedly big company there was no offer of getting an alternative from one of their other branches
10 de abril de 2024
Resposta da Brandon Hire Station - Brighton
Hi Chris, thank you for your feedback. We are sorry to hear that you were not satisfied with your hire experience and have passed your review on to our team. Kind regards, the Brandon Hire Station team.
It was good that you agreed to pick up…
It was good that you agreed to pick up the equipment early. But then you have me a date for the pick up but didn't pick it up. When I phoned you did not know anything about the pick up. You came three days later during which time I had to hide the equipment to try to prevent it from being stolen.
24 de março de 2024
Resposta da Brandon Hire Station - Brighton
Hi David, thank you for your feedback and bringing this to our attention. We're very sorry to hear that there was a delay with your rearranged collection and apologise that the change was not communicated clearly among the team. We will pass your feedback on to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Platform hire
Delivery of hire item, and item itself, all good and driver excellent.
However booked collection date on line and for some reason the local office had it down as the following day and so wasted an afternoon waiting for collection.
Then when reorganised they messaged to say driver coming am despite being arranged for pm.
Again, driver was excellent.
26 de março de 2024
Resposta da Brandon Hire Station - Brighton
Hi William, thank you for sharing your feedback with us. We apologise for the miscommunication with the collections and the inconvenience it caused. We appreciate your positive feedback about our driver and will address the communication issues internally. Kind regards, the Brandon Hire Station team.
Tried to bill me an extra £42
Tried to bill me an extra £42 and wouldn’t listen when I told them I had returned more than they had logged back. Very unfriendly and unprofessional as when I called head office they said I was right but was made to feel wrong by the staff at the Hove branch. Very stressful and unnecessary. Won’t use again.
5 de março de 2024
Resposta da Brandon Hire Station - Brighton
Hi Shirley, thank you for bringing this to our attention. We apologise that the service you received did not meet the high standards we expect to deliver and are extremely sorry to hear that we have lost you as a customer. We take your feedback seriously and will address this issue to ensure better service in the future. Kind regards, the Brandon Hire Station team.
Really helpful advice from the guys on…
Really helpful advice from the guys on the desk, got the right tool for the job.
29 de janeiro de 2024
Resposta da Brandon Hire Station - Brighton
Hi John, thank you for your positive feedback! We're delighted to hear that our Brighton team provided you with helpful advice and helped you to find the right tool for your job. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Brighton
Hi Chris, thank you for your positive review. We're glad to hear that you had a positive experience with our Brighton branch, and found our floor and edging sander effective. If there is anything further we can support you with in future, please get in touch. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Brighton
Hi Simone, thank you for your positive feedback about our Brighton branch. We're glad to hear that our team offered professional service and helpful advice. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Great floor sander at reasonable hire…
Great floor sander at reasonable hire price. Easy to book and customer service was really good upon collection and we were given really clear instructions on how to use the sander safely. Would recommend this company.
27 de outubro de 2023
Resposta da Brandon Hire Station - Brighton
Hi Lisa, thank you taking the time to leave us such a positive review. We're pleased to hear that you had an excellent experience with your floor sander hire and received all the guidance and support you needed from our Brighton branch. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
good customer service
good customer service, all ready when i wanted it, easy to deal with
10 de novembro de 2023
Resposta da Brandon Hire Station - Brighton
Hi Peter, thank you for your positive review. We're glad to hear that you had a great experience with our Brighton team. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reliable delivery
Reliable delivery, good price, good choice of equipment. I needed to change the collection date and there were no issues.
6 de agosto de 2023
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