Brandon Hire Station - Coventry Avaliações 

56
O TrustScore é 4.5 de um total de 5

4,4

280 Foleshill Road, CV6 5AH Coventry, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

every think handled well but website and telephone contact line useless when wanted to extend hire period. Sorted by email but an online portal would have saved me time and anxiety.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff are what makes the service here always friendly helpful and when somethings isn’t right with the equipment you have booked they will talk through the options. Thanks will continue to use you... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful staff I had a problem collecting the machine on the agreed date and they moved the hire period with no problems. The petrol powered moss brush was fantastic my customer had previously had... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had no issues booking a trolley i required at short notice. The staff were very helpful. The online experience was smooth with regular updates and the store staff were very helpful and courteous

A empresa respondeu


Detalhes da empresa

  1. Serviço de Locação de Equipamentos para Construção Civil
  2. Serviço de locação de ferramentas

Escrito pela empresa

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

56 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,4

Todas as avaliações

(56)

657 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Scarifier hire

Collected equipment at opening time with no problem. Equipment worked perfectly.
Returned equipment at opening time with no problem.
Staff very helpful

1 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

A* service, highly recommended

Very easy ordering process, plate compactor was provided with petrol already in, with surcharge / add on being more than reasonable (less than £6 I think it was), collected and dropped with ease, with a demo on how to use it before I left the forecourt.
Very satisfied customer and first time user. Would use again for any hire needs

30 de setembro de 2022
Avaliado com 4 de um total de 5 estrelas

The staff were very helpful

The staff were very helpful. An unfortunate problem with one of the items I hired was resolved quickly and efficiently so five stars for the service, three stars for the equipment - average four stars.

9 de setembro de 2022
Avaliado com 3 de um total de 5 estrelas

Friendly staff not very efficient.

Friendly staff not very efficient.
I hired a floor sander to be delivered on Monday morning, by twelve I rang to find out when it would be delivered. Told that they expected me to collect it. He read the order again and acknowledged that he had misread it but could not deliver until after 4pm but did extend the use period.Eventually it arrived but too late to use it until next day.?
I started using it the next day but after half hour use packed up. I looked up the fault light sequence that was telling me it had an under voltage problem. I took it back to the shop and they exchanged it for another one and this one worked well. I ended up taking it back at the end of the hire period despite paying for collection that wasn’t refunded. A week or so later I hired a sander again and was given the faulty one once more. Had to take it back again and collect a replacement.

14 de agosto de 2022
logotipo da Brandon Hire Station - Coventry

Resposta da Brandon Hire Station - Coventry

Good morning Suzanne, thank you for taking the time to leave us a review, although I am really sorry to hear about the issues you experienced with the hires. Having the delivery late and then the equipment not working correctly must have been incredibly frustrating and inconvenient for you at the time. I will reach out to you privately, once I have spoken with the local Branch about what has happened. In the meantime, if there is anything further you wish to share with me, please feel free to email me at: customercare@brandonhirestation.com

Many Thanks, Emma

Avaliado com 5 de um total de 5 estrelas

Great customer service

Advise second to none, the equipment was clean so there were no problems putting it in my car.
Staff were friendly and would put themselves out for you.
Would use them again any day, and we are telling all that this is the case, the staff need to be looked after better after doing such a great job.

19 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

Discourteous and totally unhelpful!

We had excellent work completed by Ashlawn Builders of Bilton, Rugby.
However, despite my two phone calls to Brandon Hire Station, to remind them that they have been requested by Ashlawn Builders to remove their portable toilet facility, Brandon Hire Station have yet to do so!
We are now into the Fourth Day waiting for the Toilet to be removed.
The responses I received from Brandon Hire Service were discourteous and totally unhelpful.
Shame on them!

9 de junho de 2022
Avaliação não solicitada
logotipo da Brandon Hire Station - Coventry

Resposta da Brandon Hire Station - Coventry

Good Morning Douglas - Thank you for getting in touch and leaving this review. I am very sorry to hear of the experience you have had with us so far. We always strive to deliver a great service, and it is clear we have not met your expectations on this one, so I really want to make this right. I have tried to find the order, but I want to make sure I have the correct one to get this sorted as quickly as possible. Can you please contact me directly with the order reference so I can liaise with the branch and get this collected? You can email on customercare@brandonhirestation.com or you can call 0161 768 2842 and ask for Hannah and I will be happy to help with this. Looking forward to hearing from you - Hannah

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