Brandon Hire Station - Gateshead Avaliações 

46
O TrustScore é 4.5 de um total de 5

4,7

Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS Gateshead, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeu... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff always go above and beyond to help. I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car. A bit of... Ver mais


Detalhes da empresa

  1. Serviço de Locação de Equipamentos para Construção Civil
  2. Serviço de locação de ferramentas

Escrito pela empresa

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Informações de contato

  • Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS, Gateshead, Reino Unido

  • 0191 482 0342

4,7

Excelente

O TrustScore é 4.5 de um total de 5

46 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(46)

657 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Arranged hire of tile cutter from…

Arranged hire of tile cutter from Gateshead branch a week in advance, turned up to collect and no cutter and no attempt to get one - one of the worst companies I’ve dealt with

22 de agosto de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Wayne, thank you for making us aware of this. We apologise for the lack of communication concerning the change to your hire and for the inconvenience this caused you. We have passed your review on to our team. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Staff did their very best to help me…

Staff did their very best to help me get the DiY job done correctly with expert advice and suggestions.

12 de junho de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Jonny, thank you for your 5-star review! We're delighted to hear that our Gateshead team could provide you with expert advice and suggestions to help you complete your DIY job. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Fast service and the tool I wanted was…

Fast service and the tool I wanted was readily available locally

5 de junho de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Good morning, thank you for your 5-star review. We're delighted to hear that you found our service fast and the tool you needed readily available locally. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Great customer service

17 de maio de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Andrew, thank you for your 5-star review. We're delighted to hear that you received great customer service during your hire. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Staff always go above and beyond

Staff always go above and beyond to help.

I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car.

A bit of a technical error once meant that the item I hired wasn't actually at their shop for me to collect. I turned up to collect and they sorted out a delivery then and there. They delivered what I needed soon as I got back home.

8 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Very competitive price for hire of an…

Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeuvre heavy plate into car. Couldn't fault the service. Would recommend.

17 de abril de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Susan, thank you for your review. We're delighted to hear that you found our prices competitive and our Gateshead team friendly and helpful. We're glad we could assist you with rearranging dates and maneuvering the plate into your car. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

God product and service

The product and service were great. My only issue was that you can only order online and I was expecting to collect but had a delivery instead. It still worked out well as the delivery was early and actually saved me time going to collect. I then dropped them off myself and it was easy to do so and a smooth process.

28 de março de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi, thank you for your review. We're pleased to hear that you had a positive experience with our online hire process and our Gateshead team. We're sorry that there was some confusion with your collection - please note you can order in branch as well as online, and collection and delivery should both be available choices when you order online. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Great service very professional

Great service very professional

21 de março de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Les, thank you for your 5-star rating. We're delighted to hear that you found our service professional. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful

Very friendly and helpful

30 de janeiro de 2024
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Hi Stephen, thank you for your positive review. We're delighted to hear that you found our team friendly and helpful. We strive to provide excellent service to all our customers and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 2 de um total de 5 estrelas

Requested for solid tines on the…

Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offered a delivery but no one was available on site at the time. Customer service was good but the delay meant I wasn't able to finish the job before it had to be returned. Had to pay for pick up because I was trying to get the job finished because of the set back.

5 de agosto de 2023
logotipo da Brandon Hire Station - Gateshead

Resposta da Brandon Hire Station - Gateshead

Good afternoon, thank you for your feedback. We apologise for the issues you experienced with your hire and any inconvenience this caused you. We will look into this to ensure we improve our service in future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Outstanding !!!!

Outstanding !!!!
Got us out of a hole with HSS cowboys within half an hour.
Honest, polite and cheaper than the HSS cowboys that let us down over 2 days.

2 de novembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Successful project!

We hired a hydraulic log splitter and our overall experience was very good. We would have preferred the horizontal model to the vertical version that was delivered but it did the job.
Our selected hire period was changed due to the royal funeral arrangements, but the communication was good and our task was not unduly affected.
We experienced a minor operational difficulty which was promptly attended to by an immediate call-out - brilliant service!

17 de setembro de 2022
Avaliado com 5 de um total de 5 estrelas

From a very happy customer!

Used the collect and return service to save money. Used their Gateshead where everyone I dealt at the Gateshead branch was very friendly, knowledgeable and helpful. How refreshing!

Good value and range.

24 de junho de 2022

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