Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good
A empresa respondeu
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Veja o que dizem as avaliações
Great Service and received tools on time. The person handing over the tool did an excellent job of providing all the details of how it works and other helpful instructions. Will visit again.
A empresa respondeu
Would highly recommend using Brandon Hire Station in Reading if you need to hire any tools or equipment. The team were very helpful loading and unloading the electric compactor into my car with me and... Ver mais
A empresa respondeu
Booked 2 tower scaffolds and 3 staging boards 10 days in advance and on the day of delivery they turned up at 4pm which was almost a complete day wasted for the job I needed them for, and even the col... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
4 Richfield Avenue, RG1 8EQ, Reading, Reino Unido
- 01189 503 175
4,5
Excelente
71 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Efficient and friendly service
Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good
26 de novembro de 2025
Resposta da Brandon Hire Station - Reading
Good morning, thank you for your positive review. It's great to hear that you received efficient and friendly service from our team and were pleased with the equipment. Kind regards, the Brandon Hire Station team.
5* all round
Easy pick up. Perfect for job. Easy return. Late enough return to get full day before drop off.
7 de novembro de 2025
Resposta da Brandon Hire Station - Reading
Hi Paul, thank you for your 5-star review. We're glad to hear that you had a great experience and found our hire process easy. Kind regards, the Brandon Hire Station team.
Delivered on time
Delivered on time, almost brand new staircase scaffolding. Picked up on time. Great experiance!
28 de outubro de 2025
Resposta da Brandon Hire Station - Reading
Hi Arkadiusz, thank you for your review! We're pleased to hear that you had a great hire experience and were happy with our delivery service and the scaffolding. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Equipment delivered and collected as promised
I hired two Genie lifts. They were dropped off exactly when they promised by a helpful guy who made sure I had everything I needed. After the job they picked them up as arranged. No fuss.
21 de outubro de 2025
Resposta da Brandon Hire Station - Reading
Hi Michael, thank you for your review about your recent Genie Lift hire. We're pleased to hear that you received helpful and reliable service during the delivery and collection process, and we hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Reading
Good afternoon, thank you for your 5-star review. We're delighted to hear that you had a great hire experience and found our Reading team helpful. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Reading
Hi Danny, thank you for your 5-star review. We're delighted to hear that you had a good experience during your recent compactor hire. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Reading
Good afternoon, thank you for hiring with us and taking the time to leave a review. We are pleased to hear that you found our Reading team friendly, efficient and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
No fuss booking, delivery and collection
No fuss booking the equipment, with on time delivery and collection. The equipment’s operation was well explained.
8 de setembro de 2025
Resposta da Brandon Hire Station - Reading
Hi Peter, thank you for your review and choosing to hire with us. We're pleased to hear that you found our hire process simple and our delivery service reliable. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great Service and Worked well
Great Service and received tools on time. The person handing over the tool did an excellent job of providing all the details of how it works and other helpful instructions. Will visit again.
30 de agosto de 2025
Resposta da Brandon Hire Station - Reading
Good afternoon, thank you for your review. We're delighted to hear that you received great service and that your equipment arrived as expected. It's great to know our team member provided clear instructions and helpful guidance during the equipment delivery. We appreciate your support and look forward to welcoming you again soon. Kind regards, the Brandon Hire Station team.
Excellent service and communication
Excellent service and communication. They had a problem with the item I hired, but they faced it up and offered an alternative solution - Simple but honest customer service.
3 de setembro de 2025
Resposta da Brandon Hire Station - Reading
Hi Martin, thank you for your review about your recent hire experience. We're sorry to hear that there was an issue with the original hire, but it's great to know that our team provided excellent service and communication and got a solution sorted for you quickly. Thank you for hiring with us and we hope we can support you again soon! Kind regards, the Brandon Hire Station team.
Excellent customer service
Excellent customer service, next day delivery and friendly staff.
27 de agosto de 2025
Resposta da Brandon Hire Station - Reading
Hi Pamela, thank you for your 5-star review. We're delighted to hear that you had a great experience and received friendly service from our team. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Reading
Hi Stuart, thank you for your review and choosing to hire with us. We're pleased to hear that you had a positive experience ordering online and found our delivery team helpful. Please get in touch if we can help with anything in the future. Kind regards, the Brandon Hire Station team.
unethical company
Hired a heavy-duty petrol wood chipper and found out it is not working as advertised. The blades were not sharp enough due to which the wood had to be pushed firmly inside, unlike it is shown in their video where the wood is being pulled automatically. It was practically not possible for me push each and every branch firmly. Also the outlet flap was very loose and falls down due to vibration, due to which the chipped wood couldn't be directed into a skip or bag. I informed them about the problem and requested a refund excluding the transport charges. I also sent them a branch that I tried to chip (it is within the 3 inch diameter). They refused to accept the problem and provide a refund.
I wouldnt recommend this company for DIY
16 de julho de 2025
Resposta da Brandon Hire Station - Reading
Hi Rajesh, thank you for bringing this to our attention. We're extremely sorry to hear that you were not satisfied with your hire experience. We have passed your review on to our customer care team to ensure this has been investigated. Kind regards, the Brandon Hire Station team.
Excellent service from beginning to end…
Excellent service from beginning to end - efficient, professional and friendly
10 de julho de 2025
Resposta da Brandon Hire Station - Reading
Hi Brandon, thank you for your great feedback about your recent hire. We’re pleased to hear you found our service efficient, professional and friendly from start to finish. Kind regards, the Brandon Hire Station team.
the digger I hire was not full tank the…
the digger I hire was not full tank the delivery wasn't early morning, the collection was more than 5 days from collection day they didn't maintain the digger well they just run to kill all the joint were dry and making squeaky noise, but they have good customer service they accepted the empty tank easily and told me they will refund the charge
7 de julho de 2025
Resposta da Brandon Hire Station - Reading
Hi Amir, thank you for your feedback and bringing this to our attention. We will take your comments on board about the issues during your hire to ensure we continue to improve these processes. We appreciate your comments about our team and the customer service they provided. Kind regards, the Brandon Hire Station team.
Excellent service with friendly
Excellent service with friendly, kind and helpful staff
13 de junho de 2025
Resposta da Brandon Hire Station - Reading
Hi Nigel, thank you for sharing your positive experience! We're glad to hear that our team provided friendly and helpful service. Kind regards, the Brandon Hire Station team.
Really friendly and helpful staff
Really friendly and helpful staff in Reading. The equipment was all in good order.
30 de maio de 2025
Resposta da Brandon Hire Station - Reading
Good afternoon, thank you for your review about your recent hire with our Reading branch! We're pleased to hear that you received friendly and helpful service from our team and were happy with our equipment. Kind regards, the Brandon Hire Station team.
Great service from start to finish
Great service from start to finish. Really easy making the reservation, along with collecting and dropping off. Brandon hire are also very competitive price wise.
22 de maio de 2025
Resposta da Brandon Hire Station - Reading
Hi Tony, thank you for your review and choosing to hire with us. We're glad to hear that you found our prices competitive and received excellent service from our team. We appreciate your feedback and hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Easy and good service
9 de abril de 2025
Resposta da Brandon Hire Station - Reading
Hi Matt, thank you for your positive feedback. We're delighted to hear that you found our hire process easy and received good service. Kind regards, the Brandon Hire Station team.
Very easy booking process
Very easy booking process. Quick collection and return. Well prepared and clean equipment and clear instructions.
26 de março de 2025
Resposta da Brandon Hire Station - Reading
Hi Peter, thank you for your positive review about your recent hire. We're pleased to hear that you found our booking process, collection service and equipment up to an excellent standard. Kind regards, the Brandon Hire Station team.
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