I hired 2 wacker plates on 2 different occasions and on both occasions the equipment didn't work. There is no customer service line to call during out of hours, weekends or Bank Holidays so I paid for... Ver mais
A empresa respondeu
Localização
Trocar localização7 Watercombe Park, Lynx Trading Estate, BA20 2HL Yeovil, GB
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Veja o que dizem as avaliações
Good delivery and collection. Goods worked and were in good working order. I only booked for one day but they extended for another two days with no quibbles at all. Excellent service.
A empresa respondeu
It was my first time hiring anything from Brandon Hire, Yeovil. Everyone was really nice and friendly, they made the process very simple. Even when there was an issue with the tool I was hiring, they... Ver mais
A empresa respondeu
Utterly brilliant! No complaints what so ever. Both online and in the store (Yeovil), they were happy to help to their fullest capabilities.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
7 Watercombe Park, Lynx Trading Estate, BA20 2HL, Yeovil, Reino Unido
- 01935 410 666
4,5
Excelente
32 avaliações
Pede aos clientes que avaliem
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Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
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Quick prompt servive
Quick prompt servive, very helpful person on the end of the phone
21 de junho de 2023
Simple process and delivery to schedule
26 de abril de 2023
I hired 2 wacker plates on 2 different…
I hired 2 wacker plates on 2 different occasions and on both occasions the equipment didn't work. There is no customer service line to call during out of hours, weekends or Bank Holidays so I paid for something I couldn't use and nobody to tell of my problems. A waste of time and money.
13 de abril de 2023
Resposta da Brandon Hire Station - Yeovil
Good morning Wismah, I'm sorry that the 2 times you hired wacker plates they were not up to standard. Could you please let me know which branch of Brandon Hire Station you used so that we can get the equipment checked. Thank you for informing us of the issue
Friendly staff
Friendly staff, I had no issues collecting or dropping off The equipment .
1 de outubro de 2022
Equipment not stocked?
Easy online booking and payment process - to be rung the day before the job to be informed they didn't actually stock the kit I needed. While the customer agreed to pay the extra for hire from another company, its all a bit professionally embarrassing.
Took nearly a week to get the original payment back too.
5 de setembro de 2022
Resposta da Brandon Hire Station - Yeovil
Hi Colin, thanks for taking the time out to leave us your review, Your feedback is really appreciated and I will be passing this onto our Regional Branch Management Team. I can totally understand the inconvenience this situation must have caused for you and I'm sorry that we did not have the equipment available for the hire.
I cannot change what has happened but I do want to assure you that this review is being taken seriously and will be used to improve our service moving forward.
If you would like to share anything further about the experience, please feel free to drop me an email at customercare@brandonhirestation.com
Take care, Emma
Good service at the Yeovil branch
Good service at the Yeovil branch. I was surprised that the online price could not be matched in store.
9 de agosto de 2022
Well maintained equipment and really…
Well maintained equipment and really friendly and helpful staff
17 de maio de 2022
Very friendly service
24 de março de 2022
Excellent Service at a Low Cost
Having been searching around for a Turf Cutter, I settled on one on offer from Brandon Hire Station Yeovil. The staff were very helpful indeed and the delivery and collection service was perfect. All this at a very surprisingly low cost. I know where to go future for tool hire.
7 de março de 2022
Avaliação não solicitada
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