Bread & Boxers Avaliações 143

Resposta da Bread & Boxers

27 de jun. de 2025

Hello Leena,

Thank you for taking the time to leave a review, and we're truly sorry to hear about your experience.

We want to clarify that your order was placed through our Spanish representative (Mirto), who operates breadandboxers.es independently from our main site, breadandboxers.com. While we strive to ensure all our partners maintain the same high standards, it’s clear that your experience did not reflect this — and we completely understand your frustration.

In our Nordic operations, we ship over 30,000 packages each year (to all countries except Spain), with over 98% delivered smoothly and without issue. We deeply regret that this wasn’t the case for you through our Spanish representative.

To help make things right, please feel free to contact our Nordic support team at support@breadandboxers.com. We’ll gladly issue you a gift card + the correct t-shirt in the correct size as a gesture of goodwill for the inconvenience you've experienced.

If you’re open to updating your review to reflect that this situation was related to our Spanish representative and not the .com site or our Nordic operations, we would greatly appreciate it.

Warm regards,
The Bread & Boxers Team

Resposta da Bread & Boxers

5 de mai. de 2025

Hello Kenneth,

Thank you for the review!

I can see that you sent us an email last friday afternoon. At the same time it has been easter in Sweden and all the emails will be answered today (we don't work during holidays or weekends)

When I check your order I can see that it was shipped on April 28th and that it has been delivered by UPS on April 29th to AARHUS. So it's strange that you still haven't received it.

Either way I will send you a separate email about the details where you can track it yourself!

Best regards,
Tim
eCommerce Manager @ Bread & Boxers

Resposta da Bread & Boxers

5 de mai. de 2025

Hello Thomas,

Thank you for the review!

You are correct that we've had some major issues with our logistics and customer service. You can see our other answers to our other reviews both here and on socials.

We changed to a brand new warehouse and at the same time we also changed our customer service system. Unfortunately some orders didn't go through to our new warehouse, and at the same time several tickets in our new customer service system never got through. We're very sorry about this!

When i'm looking at your order i can see that your order was delivered on May 3rd (seems to be the day after you left this review). I'm also surprised UPS never notified you about the package. I'm currently looking into this.

I will also send you an email from my own email with the tracking link from UPS where you can see the details.

Again - i'm very sorry about the delay in your order and the silence from our side.

Best regards,
Tim
eCommerce Manager @ Bread & Boxers

Resposta da Bread & Boxers

28 de abr. de 2025

Hello James,

Thank you for the review!

We're very sorry about the issues regarding your orders.

To give you some context: we have recently moved our warehouse, which temporarily extended our delivery times by up to 14 days.
At the same time, we migrated to a new email server for our customer support, and unfortunately, several incoming messages — including yours — were lost in the transition without reaching us.

I can see that our customer service finally handled your ticket earlier today where we refunded your other order which is on its way to you (tracking were provided in the last response as far as I can see), and the order is also fully refunded to you. This means you can keep your order for free because of the issues that you have experienced with us.

I sincerely hope you will keep coming back to us and give a new chance in the future, since everything is (from now on) back to normal at Bread & Boxers!

Best regards,
Tim C
eCommerce Manager @ Bread & Boxers