It took 2 of us 5 days to complete. The instructions were reasonably easy to follow but there were so many parts! The holes for many screws were too small and had to be drilled out. Especially i... Ver mais
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Veja o que dizem as avaliações
The ordering process was good as was delivery very speedy arrived before scheduled to do so. Shed itself was more than the 2/3 hours. Felt flimsy putting up but it’s sturdy enough now erected need two... Ver mais
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Company is a scam, misrepresentation of products. Impossible to get in touch, make it impossible to return products. If you are buying from them make sure you cover all bases and look at all fine prin... Ver mais
A empresa respondeu
Very happy with delivery and product is outstanding. We purchased last November at the start of our landscaping project at the rear of our property. Just out of the box today and assembled fairly quic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Breeins – Crafted for the Outdoors, Built to Last Breeins brings you premium outdoor furniture, camping gear, and garden décor designed for comfort, style, and durability. With outstanding service and trusted quality, we help you make the most of every outdoor moment.
Informações de contato
Breeins Store, Unit 1-3 Montague House, Mathews Street, M12 5BB , Manchester, Reino Unido
- service@breeins.co.uk
- breeins.co.uk
3,1
Bom
43 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Company is a scam
Company is a scam, misrepresentation of products. Impossible to get in touch, make it impossible to return products. If you are buying from them make sure you cover all bases and look at all fine print.
15 de julho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi George, We're sorry to hear about your experience. We couldn't locate your order based on the information available. Please let us know where you purchased the item (Breeins or a third-party platform), along with your order number and the email address used. We'll investigate and assist you as soon as possible.
Very complicated and tedious to build
It took 2 of us 5 days to complete. The instructions were reasonably easy to follow but there were so many parts! The holes for many screws were too small and had to be drilled out. Especially in the base and support struts for the lid.
The plastic coating of the panels is easily damaged.
There are many very sharp edges and this is an ongoing concern for continued use.
Once built we are generally ok with the finished product. It does the job it was bought for.
28 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi, Patricia, Thank you for taking the time to share your detailed feedback. We understand that assembling the product was more time-consuming than expected, and we appreciate your comments regarding the screw holes, panel coating, and sharp edges. We'll be sure to pass your suggestions on to our product team for future improvements.
We're also pleased to hear that, once assembled, the storage box is meeting your needs. If you experience any issues during use or if there's anything we can assist with, please don't hesitate to get in touch—we're always happy to help.
Great storage
Quick delivery. Great product made with strong materials. Easy to put together.
1 de julho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi Georgie, Thank you for your fantastic review! It's glad to hear that your order arrived quickly and that you're happy with the quality of the product. It's also great to know you found it easy to assemble. We truly appreciate your support and hope you enjoy your purchase!
Solar Water Feature
Item as described , prompt dispatch and delivery. Very happy with this solar water feature and very happy to recommend this seller! Thanks
26 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi Frank, Thank you for your wonderful feedback! We're delighted to hear that the item arrived as described and that you were pleased with the prompt dispatch and delivery. It's great to know you're happy with your solar water feature, and we truly appreciate your recommendation. Enjoy your purchase!
New Shed
The ordering process was good as was delivery very speedy arrived before scheduled to do so. Shed itself was more than the 2/3 hours. Felt flimsy putting up but it’s sturdy enough now erected need two people
27 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi Julie, Thank you for taking the time to share your feedback! We're pleased to hear you were happy with the ordering process and speedy delivery. We appreciate your comments regarding the assembly and are glad to know the shed is sturdy once put together. Thank you for choosing Breeins!
Not that great
Item arrived bent and bashed in some areas. The construction took a very long time. The doors do not line up. The lock is not safe and can easilly be opened without a key
26 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Hi , Emily Kendrick, We're very sorry to hear about your experience. We've already contacted you by email to help resolve this issue. Please keep an eye out for a message from service@breeins.co.uk, and we look forward to hearing from you soon. Thank you.
Product delivered on time and as…
Product delivered on time and as described, so all good.
31 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Simon Cox,
Thank you for taking the time to share your feedback! We're delighted to hear that your order arrived on time and met your expectations. We truly appreciate your support and hope to serve you again in the future.
Best regards,
Breeins
Faulty product and no response back
I have contacted yourselves multiple times over faulty product and no one has come back to me to resolve the issue
24 de junho de 2026
Resposta da Breeins
Dear H W,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced.
After reviewing your case, we can confirm that we have been in contact with you via email and are actively working with you to resolve the issue. We remain committed to finding a satisfactory solution as quickly as possible.
If you have any further questions or require additional assistance, please feel free to reply to our email at any time. We appreciate your patience and the opportunity to make things right.
Best regards,
Breeins
Fast delivery & great customer service
Fast delivery, sent VAT invoice as soon as contacted. Very pleased.
30 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Matthew Starling,
Thank you so much for your kind review! We're delighted to hear that you were happy with our fast delivery and that we could provide your VAT invoice promptly.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Breeins
3m square garden cantilever parasol.
Very happy with delivery and product is outstanding. We purchased last November at the start of our landscaping project at the rear of our property. Just out of the box today and assembled fairly quickly. Delighted.
24 de novembro de 2025
Resposta da Breeins
Dear Ronnie McNeill,
Thank you for your kind feedback! We're thrilled to hear that you're happy with the delivery and that the product was quick to assemble when you were ready to use it.
We appreciate your support and are delighted that it has met your expectations. Enjoy your newly landscaped outdoor space!
Best regards,
Breeins
I ordered a metal garden shed
I ordered a metal garden shed, I’ve paid a lot of money for someone to come out and fix it, I’m now left with a shed with missing panel.
So dissatisfied and no contact number, in the mean time I’ve half a shed built, which will probably damage it.
18 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Caroline smith,
We're sorry to hear about your experience and understand how frustrating it would be to be unable to complete the assembly of your garden shed due to a missing panel.
We have carefully checked our records but have been unable to identify an order matching the details provided in your review. As a result, we have not been able to investigate the issue fully.
Please contact our customer support team at service@breeins.co.uk with your order number, the email address used for the purchase, or any other relevant information. Once we receive these details, we will be happy to look into the matter and assist you as quickly as possible.
We appreciate your feedback and look forward to resolving this for you.
Kind regards,
Breeins
Missing parts on parasol
Missing parts on parasol, have filled in online forms twice, never get any response. The parasol is ok, the base is ok, neither have the connecting pole included, so it won't stand it up! Useless customer service.
Since Breeins replied: amazing the quick response on here but nothing from the email webforms to customer services on their website. I bought Breein products via BrandAlley with missing parts, definitely not an error in terms of review. I have been trying to contact Breeins for weeks, no response except to discredit my review here.
1 de junho de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Hannah parr,
We're sorry to hear about the experience described in your review.
However, after carefully checking our records, we have been unable to locate an order matching the details provided. We also note that your information provided refers to BrandAlley, whereas this Trustpilot page relates to Breeins.
It is possible that this review may have been intended for another retailer. We would recommend checking your order details carefully and contacting the relevant retailer's customer service team for assistance. Thanks for understanding.
Best regards,
Breeins
Unresponsive customer service
I ordered a parasol that arrived with missing parts, and I have been trying to resolve the issue through customer service. The only solution offered was to wait up to four weeks for a replacement part. Given that this is a parasol intended for summer use, that is simply not an acceptable solution. I require a replacement parasol.
Customer service responds only once per day, and I have now gone five days without any response at all. As a result, resolving this issue has taken far longer than it should.
Based on my experience, I would not recommend Breeins to anyone. My next step may be to make a Section 75 claim through my credit card provider to recover my money and to report the matter to Trading Standards.
I would strongly advise others to avoid this company if they do not want to face a similar experience.
29 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Harley Bailey,
Thank you for sharing your feedback. We are very sorry to hear about your experience and sincerely apologize for the frustration caused.
We understand how disappointing it is to receive a parasol with missing parts, especially during the summer season when you were expecting to use it straight away.
We would also like to apologize for the delay in our responses. Due to a higher-than-usual volume of customer enquiries and the time required to verify the issue with our warehouse team, our response time was unfortunately longer than expected.
We can confirm that our customer service team has now replied to your latest message. To resolve the issue as quickly as possible, we have arranged for a complete replacement parasol to be sent to you, rather than asking you to wait for individual replacement parts.
We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve this matter. We hope the replacement arrives soon and that this helps restore your confidence in our service.
Best regards,
Breeins
May take longer than said time to install
Well packed instructions easy to understand, hard to remove protective plastic time consuming,but once started all good
26 de maio de 2026
Resposta da Breeins
Dear Andrew,
Thank you for your kind feedback!
We're delighted to hear that the item arrived well packed and that you found the instructions easy to follow. We also appreciate your comments regarding the protective film. While it can take a little time to remove, it's there to help protect the panels during transit and installation.
Thank you for choosing us, and we hope you enjoy your purchase for years to come!
Best regards,
Breeins
I JUST WANT A REFUND!
I ordered a 6x4 metal shed directly from Breeins which arrived in unacceptable condition, with multiple dents and scratches to the side panels. The product is clearly damaged and not fit for use.
What has made this experience even worse is the customer service. Instead of arranging a straightforward collection and refund, the company repeatedly tried to offer partial discounts for me to keep a damaged item. I was even advised to try and sell the shed on myself despite the fact it arrived damaged in the first place.
I have made it clear from the beginning that I simply want the faulty item collected and a full refund issued, yet this has turned into an exhausting back-and-forth over email because there are no proper customer service contact details available on their website.
Very disappointing experience overall. Poor product quality, poor aftercare, and extremely frustrating customer service. I would strongly advise others to think carefully before ordering.
26 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Marina Bertacchi,
We are sorry to hear that you were disappointed with your experience.
After reviewing the photos provided, the shed appears to have sustained minor cosmetic scratches and slight bending during transit, which should not affect its intended use or structural integrity. As part of our commitment to resolving issues fairly, we offered several resolution options, including partial compensation, to avoid the inconvenience of a return.
However, we understand that you prefer not to keep the item and respect your decision. We are currently arranging a collection for the shed and ask that you please keep an eye on your email, as our customer service team will provide further updates regarding the collection and refund process.
We appreciate your feedback and apologize for any frustration caused. Our team remains available to assist until this matter has been fully resolved.
Best regards,
Breeins
Ordered the 10ftx8ft metal garden shed
Ordered the 10ftx8ft metal garden shed! If you can get past the flimsy metal parts that most can be folded using one hand! Took two days to build and trying to watch videos of something similar as there are not videos for these sheds anywhere! Pointless! Instructions should only be used as a light guidance as they are useless! Most parts don’t line up with Assembly pictures if you can actually work out the pictures! Would never buy again and would advise others to go for something better
17 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear trevor griffiths,
We are sorry to hear that.
However, we cannot find your order. Is it possible that you placed the order at another store? If so, please contact the customer service team of the platform you purchased from to solve your problem. Hope you can understand.
Hope you have a nice day.
Thank you in advance,
Breeins Customer Service
Have been trying to return water…
Have been trying to return water feature for over a week now no reply whatsoever bought it on the range website they won’t take it back need to return to Breeins it seems hopeless as have no contact number just email what firm doesn’t have phone number ridiculous
7 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Mark Lansberry,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with your return request.
After checking our records, we were unable to locate an order matching the details provided. It is possible that the item was purchased from a different seller or store partner. We kindly recommend reviewing your order confirmation and seller information carefully to ensure you are contacting the correct retailer for assistance.
We understand how frustrating return issues can be and hope your matter is resolved as soon as possible.
Best regards,
Breeins
They cancelled my order without talking to me
Ordered two sheds and put a note saying we needed urgent delivery in hopes they would mark them as urgent or at least make an attempt to process the order faster. However I woke up to an email from them at 2am saying they couldn’t ship them that quick and they had cancelled our order. I spend a day trying to reach someone via their email address or live chat with no success.
So now I am left without anything and have to wait 5 days to see if I get my money back before even being able to order any new sheds.
Wish I’d picked a company where they had humans working for them.
12 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Faye Arnold,
Thank you for sharing your feedback. We are sorry to hear about the frustration caused by your experience.
After reviewing our system, we have unfortunately been unable to locate an order matching the information provided in this review. Because of this, we are currently unable to verify the specific situation mentioned.
We understand how disappointing it can be if an urgent order cannot be fulfilled within the requested timeframe. In some cases, orders may need to be cancelled due to stock availability or shipping limitations in order to avoid longer delays or unmet delivery expectations.
We also apologize if you experienced difficulty reaching our support team. We are continuously working to improve our response times and customer service experience.
Please contact us directly via [service@breeins.co.uk]with your order number or purchase details so we can investigate further and assist you properly.
Best regards,
Breeins
Cheap and nasty, poor communication and not particularly helpful
I purchased at the end of December but because of illness was unable to build my metal shed until the beginning of May. There was a piece missing and I contacted the company (no phone number, I'm sure emails come back from somewhere distant from the UK as its so slow) hoping for a free replacement but expecting to have to pay, which is what I was prepared to do. However, it seems that they are unable to help and I'm disappointed that's the case maybe I can find a piece of aluminum that I can adapt (hmmm). The product is of very poor quality really, I didnt expect it was going to be a secure solution, but I am somewhat surprised about how poor - the lock hasp and staple can be bent using fingers! Ensure that when putting in the screws, get it right first time as they are self-tappers and end up being a bit loose if you have to remove and then reattach. I did manage to do it by myself (just about) and it took maybe 6-8 hours. The best I can say about the product is that it hides what's inside, so I do use a number of locks on the bicycles inside.
EDIT:
Reply I received to the message above - "We would genuinely like to investigate the issue you mentioned regarding the missing part and your concerns about the product quality. However, after checking our system, we have unfortunately been unable to locate an order matching the information provided in this review."
Email I received directly from them BEFORE the above was posted - "We currently do not have DX2 parts in stock. They will need to be shipped from the supplier by sea, which will take approximately 6-8 weeks. This maybe too long for you. We suggest you check locally to see if there are any suitable parts available.
And screws and bolts are common and are available at hardware stores. Maybe you can also try to buy them on your local. Hope you can understand."
12 de maio de 2026
Avaliação não solicitada
Resposta da Breeins
Dear Steve Elgar,
Thank you for sharing your feedback. We are sorry to hear about your experience and the inconvenience caused.
We would genuinely like to investigate the issue you mentioned regarding the missing part and your concerns about the product quality. However, after checking our system, we have unfortunately been unable to locate an order matching the information provided in this review.
To help us look into this further and provide appropriate assistance, we kindly ask you to contact our customer support team directly via service@breeins.co.uk with your order number or purchase details.
We always value customer feedback and take product concerns seriously, as it helps us continue improving both our products and service experience.
Best regards,
Breeins
The ordering process and delivery were…
The ordering process and delivery were very easy and efficient. The delivery driver was extremely helpful and carried all of the heavy boxes to where i needed them. The product itself i feel is good value for the price paid. The only disappointment is the installation instructions. They are not very clear and some of the items were wrongly labelled. As a result it took considerably longer and was a lot more difficult and frustrating than the website and instruction booklet suggested. I looked on UTube and that was equally vague. I am sure the installation booklet could be significantly clearer
20 de fevereiro de 2026
Resposta da Breeins
Dear Paul,
Thank you for your detailed feedback and for sharing your experience with us.
We’re delighted to hear that you were pleased with the ordering process, delivery service, and overall value of the product. We will also pass your kind comments on to the delivery driver.
At the same time, we sincerely apologize for the frustration caused by the installation instructions and the incorrect labels. Your feedback is extremely valuable, and we will share it with our product team to help improve the clarity of our manuals and assembly guidance in the future.
If you have any questions during installation, please feel free to contact our customer service team directly with photos or videos of the assembly process, and we will do our best to assist you step by step.
Thank you again for your support and constructive feedback.
Best regards,
Breeins
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