I've ordered a few products online and overall I'm satisfied with the experience. The items arrived well packaged and were mostly as described. Delivery took a little longer than expected, but the qua... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Have been following up for my refund since last five months.Amount was charged to my account as part of the subcription which I was unaware of.The product wasnt delivered and shows in transit since Ap... Ver mais
A empresa respondeu
Firstly Ann, it's not $38 order it's $90. Secondly, you and Jessica both are just doing ping pong and not resolving the issue. Your products are absolutely pathetic and you are just doing fraud wit... Ver mais
A empresa respondeu
Through and Through I am happy with Breevelle. I bought the sprays not knowing what to expect but with daily use, I am confident the spray has worked for me. I have a problem with hot breath sometimes... Ver mais
A empresa respondeu
2,5
Ruim
137 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Half the bottles were broken and I’m
Half the bottles were broken and I’m
Unable
To cancel the subscription. This is a scam
23 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we are so sorry — receiving broken bottles and being unable to cancel your subscription is completely unacceptable and we fully understand why you feel the way you do.
We want to fix both of these issues for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will arrange replacements for the broken bottles and cancel your subscription right away, no questions asked.
You should never have had to go through this and we sincerely apologize. We are committed to making this right for you. 💙
They are cheeky
They are cheeky. They have cut the payment twice. When emailed, no response received. This is a scam site. Please do not spend money here
23 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we are truly sorry — being charged twice and receiving no response to your emails is completely unacceptable and we sincerely apologize for the frustration and distrust this has caused.
We want to resolve this for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will investigate the double charge and ensure a full refund is processed for the unauthorized payment right away.
You deserve a timely response and a proper resolution and we failed to provide that. We are sorry and we are committed to making this right. 💙
THEY’RE SELLING TRASH!
Got my order today. Apart from looking completely horrific (2 same stickers with crooked print on the same bottle, etc.) they sent me wrong flavor, and half empty bottle. They’re selling cheap Chinese garbage for a premium price. And they’re using fraudulent schemes to attract customers, for example by putting fake Trustpilot rating on their website (it shows almost 5 star rating lol).
23 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we are truly sorry — receiving a wrong flavor, a half empty bottle, and damaged packaging is completely unacceptable and not the standard we hold ourselves to. We sincerely apologize.
We want to make this right for you immediately. Please reach out to us at support@breevelle.com with your order details and photos of what you received, marked URGENT, and we will send you the correct flavor and a full replacement right away.
Regarding the Trustpilot rating shown on our website — we take that concern seriously and will review how it is displayed to ensure it accurately reflects our current reviews. We never want any part of our brand to feel misleading.
Thank you for your honesty and we are deeply sorry for this experience. 💙
This is the absolute worst company I…
This is the absolute worst company I have ever dealt with. Not only has my order not arrived from China, they auto subscribed me for another shipment. I emailed them within the hour of them charging my card for the second shipment and it took them 3 days to answer back saying they couldn’t cancel the order. According to their policy they will cancel any orders “without question” as long as you contact them in the first 24 hours, I guess that’s only the case if they answer back in a timely manner. And forget about calling them, they have a number listed on their website that doesn’t work. Do not orders from these people, they seem like a fraudulent company and like to scam people for their money. So far they’ve charge me $100 and I haven’t received a single product and no one is willing to help me from their “support” team.
*UPDATE*
I’ve emailed and restated all my complaints. Your support person “Jessica Puntro” is absolutely unhelpful. This company is a scam and I will do anything to warn others so they can save themselves the trouble.
21 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we are truly sorry — this is absolutely not the experience we want for any of our customers and we completely understand your frustration. Being auto-subscribed without clear consent, a 3-day response time when you reached out within the hour, and a phone number that isn't working are all serious issues that we take full responsibility for and are actively working to fix.
You contacted us well within the 24-hour window and were let down by our response time — that is on us, and it's not okay. We want to make this right for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will personally ensure your second charge is refunded and your first order is investigated right away.
We hear you, and we are committed to resolving this for you. 💙
Bad quality + unauthorised second charge with different card digits - refund refused despite EU policy and own terms
I purchased once to try the product. There were 2 options - either with a subscription or more expensive but no subscription. Chose the expensive option to make sure there's no further charges. 3 weeks later BEFORE my order arrives, they charge my card again, inside confirmation e-mail they put UNKNOWN last 4 card digits, NOT my card. Wrote them straight away asking for refund because I didn't order and didn't even receive the 1st one. They waited until it's processed and refused to refund. Completely contradicted what their website says.
BTW They ship from China via dropshipping, despite US address shown on site
Feedback on the product itself:
nothing like advertised. Zero lasting effect, definitely not "12 hours". The bottle is actually labeled "Kiss Artifact", not Breevelle, so they're reselling another brand's product under their own premium-looking marketing. Outer packaging cheap and inconsistent with the premium branding shown online. Feels like something you'd get off AliExpress, not the premium product on their site. Bottle itself is OK - glass with plastic cap, but that's it.
16 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we sincerely apologize for this experience — what you've described is deeply concerning and we want to address every point you've raised.
First and foremost, an unauthorized charge to unknown card digits is something we take extremely seriously and we are investigating this immediately. You specifically chose the no-subscription option and should never have been charged again — this is unacceptable and you are entitled to a full refund. We are committed to honoring that.
We also hear your feedback on the product, packaging, and branding — and we appreciate you being so detailed. These are points we are taking directly to our team.
Please email us at support@breevelle.com with your order details marked URGENT and we will personally ensure your refund is processed without any further delay, in full compliance with EU consumer protection policy. You should never have been made to fight for this and we are truly sorry. 💙
Auto subscription for product that never arrives
This company is a sham. Its not US based. Product " ships" from China. I have a Chinese tracking number from a month ago that hasn't moved and the just billed me again . Do not order!
15 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. This is absolutely not the standard we hold ourselves to, and we completely understand your frustration.
We want to make this right for you as quickly as possible. Please reach out to us directly at support@breevelle.com so we can look into your order, investigate the tracking issue, and address the billing concern immediately.
We take every review seriously and are committed to resolving this for you. Thank you for giving us the chance to make it right. 🙏
DONT WASTE YOUR MONEY BUYING FROM THEM
DONT WASTE YOUR MONEY BUYING FROM THEM. I NEVER RECEIVED MY ORDER,AND ON TOP OF THAT I HAD TO WAIT OVER A MONTH FOR THIS TO HAPPEN. YOU CANT ADD A REVIEW ON THEIR SITE AND THEY ADD ALL THESE FAKE REVIEWS.
17 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
We're truly sorry to hear you never received your order — waiting over a month with no resolution is absolutely unacceptable and we completely understand your frustration. We want to make this right for you immediately. Please reach out to us at support@breevelle.com with your order details and we will prioritize getting this resolved for you right away. As for reviews, every review on our page is from a real customer — we value honest feedback and take all concerns seriously. We're sorry we let you down and hope to hear from you soon.
Bad customer support - feels like a scam
I placed an order over three weeks ago and no response; emailed 'the owner' which is basically their customer support email. The lack of communication and feedback makes me think this is a scam and they do not actually fulfill orders.
If the support is here, please contact me as I would like to file a complaint - Jessica from customer support at Breevelle said she will rectify the situation but she went radio silent on me after I provided her with the information she requested. It is so frustrating!!
29 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
We completely understand your frustration, and we sincerely apologize for the lack of communication — this is not how we operate, and we can see why the silence would be alarming. You reached out, provided the information requested, and heard nothing back. That's unacceptable, and we're sorry.
Please email us at support@breevelle.com and we will personally make sure your order is looked into and resolved without any further delays. We appreciate your patience and want to make this right.
I did not like this product and…
I did not like this product and cancelled the subscription. I was still charged again and shipped the product. I was NOT refunded. Two weeks later I was charged AGAIN! Worst customer service ever.
13 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
We're so sorry to hear about your experience. Being charged after cancelling — twice — and not receiving a refund is completely unacceptable, and we fully understand your frustration. Please reach out to us at support@breevelle.com so we can resolve this immediately and issue a full refund for both charges. We hope to make this right for you!
The order definitely took too long to…
The order definitely took too long to receive once it was sent to me there was 3 bottles damaged. At first they were going going to give me credit for 1 until I showed them that two of the other bottles were also super low from leaking but not broken. I corrected them and sent more photos and they claim they are sending them out but at this point for those 3 I just wanted my money back but they didnt even offer that. Haven't received my items or got confirmation for shipping. We will see how that goes.
26 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
We're really sorry about this — slow delivery, damaged bottles, and leaking products is not at all the experience we want for you. We also understand how frustrating it must have been to have to push back just to get the right resolution. You absolutely should not have had to do that.
We want to make this right. Please reach out to us at support@breevelle.com and we'll look into the status of your replacement shipment and discuss a refund for the affected items. You deserve better than this, and we appreciate your patience.
This is just dropshipping of a cheap product
After issues with flavors being unavailable and a completely mistracked order I received what can only be a dropshipping product. The cheap plastic film cannot be properly removed and sticks to the boxes and the bottle tags look completely different from the pictures and nothing at on the products mentions "Breevelle" but instead is called "Kiss artefact"
12 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi, we are truly sorry for everything you've experienced — from the flavour issues and tracking problems to receiving a product that didn't match what was advertised. This is absolutely not the experience we want for our customers and we sincerely apologize.
We want to make this right for you as soon as possible. Please send us an email at support@breevelle.com with your order details and photos of the product you received so we can investigate and resolve this promptly.
Thank you for bringing this to our attention, and again, we are so sorry. 🙏
My order 2011023S,
My order 2011023S,
I would like a full refund of my order , this is not a Breevelle product, this is a cheap dropshipping scam product that doesn’t even work ! tastes like barely flavoured water !!!! Not only that, but duplicate flavours were sent. Please respond promptly or i will dispute with my credit card
Thank you
9 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi! We are truly sorry for the experience you had with your order — this is absolutely not the standard we hold ourselves to, and we completely understand your frustration. Receiving duplicate flavours and a product that didn't meet your expectations is unacceptable, and we sincerely apologize for the inconvenience this has caused you.
We have sent you an email to address your concern and make this right. Please check your inbox (and spam folder just in case). We are committed to resolving this for you as quickly as possible. 🙏
Angry and Disappointed
SCAM!!very dissatisfied with my product (which, by the way, is only half my order and the other half has been stuck in china for a month) and their AI customer service bot is not helpful at all, i just want to return my product/get a refund but ‘Jessica’ keeps bouncing me around making me send email after email, very disappointing and honestly infuriating. Looked up the address and it’s a tiny office building housing like 300 “companies”, probably all dropshipping scams just like this one!
EDIT april 10: Sent an email, screenshot of their reply attached, and they still won't refund me.... Just offered a replacement which would probably just never get delivered either. 'No more back and forth' Yeah right!
EDIT #2 april 28: STILL emailing back and forth trying to get a refund!! Thought I'd gotten somewhere when their email mentioned escalating for a full refund but when I said YES PLEASE!, they went back to claiming they can't issue refunds once orders have shipped, and offered to send me a replacement again which I've declined about 18 times at this point... Weird as hell don't waste your money!
6 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
We completely understand your frustration and we are truly sorry for the experience you've had. Receiving only part of your order and being bounced around without resolution is not acceptable, and we take full responsibility for that.
We want to make this right immediately. Please email us directly at support@breevelle.com with your order number and we will personally handle your return or refund — no more runarounds, no more back and forth.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
Misleading
I have sent numerous emails as to the status of my order and never received a response. Called the so-called Customer service number, out of order. I feel this is a scam coming out of another country. Per the tracking number they provided my order has not even been picked up by a carrier. and has been 2 weeks now. An apology response to my review is not necessary just responding to my email with a status update or refund my order.
31 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
We hear you, and we are truly sorry. The lack of response to your emails, the phone line issue, and the shipping delay are all unacceptable. We are looking into your order right now and will reach out to you directly with a status update or a full refund. Please email us at support@breevelle.com so we can resolve this immediately.
Received used spray!!
I ordered two sprays and after receiving them after a month one was unsealed and bottle was not full , very disappointing specially on something that is for used inside mouth, how can you send a used product? Please do not order.
6 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi! We are deeply sorry to hear this — receiving an unsealed and partially used oral spray is completely unacceptable, especially for a product used inside the mouth. We take product safety and hygiene extremely seriously and this should never have happened. Please send us an email at support@breevelle.com with your order details and photos of the product so we can investigate this urgently and make it right for you. We sincerely apologize for this experience. 💛
This company does not care about…
This company does not care about customer service. I ordered a variety pack of scents, I was curious and wanted to check out each flavor. When I received my package I got 6 boxes of all the same flavor. I emailed them as said I have the wrong order, can I return all of these unopened boxes... they said no, and invited me to again order what I attempted to order in the first place??? no exchanges, no refunds, no discount and no apology. wtf. That it super shitty customer service, no acknowledgement of their own error or attempt to fix it just saying, "you can order again and get what you initially wanted!" that is such a waste of money, product and makes zero sense. Now I have 6 unopened boxes of all the same scent that I didn't even order.
1 de abril de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi! We are truly sorry to hear about your experience — receiving the wrong order is absolutely our mistake and we completely understand your frustration. This is not the standard we hold ourselves to and we want to make this right for you. Please send us an email at support@breevelle.com with your order details and we will personally ensure this is resolved properly. We appreciate your feedback and look forward to hearing from you! 💛
Ordered months ago
Ordered months ago. Never came. Jessica assured me it would show up one day. Never came and isn't coming. Scam!!! She also questioned what prompted me to want to cancel my subscription... ? I said I'm not buying again when I never received first order and haven't even tried it. I imagine this just keeps charging monthly with product never showing up and always on the way. "The check is in the mail"
Scam! Scam! Do not buy
I am going to add in response to your reply. This is bs. I have emailed multiple times. I have emailed today. I will not be giving any further information to you about a refund. I do not trust you and have been patient and given you months with assurance the product is coming. It is Not. I am done with you and your games
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi! We are so sorry to hear that your order never arrived — this is absolutely not acceptable and we completely understand why you are upset. We take this very seriously and want to make things right. Please send us an email at support@breevelle.com with your order details so we can investigate what happened and ensure you are properly taken care of. We appreciate you bringing this to our attention.
China product scam
The two bottles of strawberry honey never came. The cucumber one came wet, mildew smell was so strong. This product is also shipped from China. Be careful!!!! Total scam!!!
31 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi,
Thank you for taking the time to share your experience — we're truly sorry to hear this. Receiving missing items and a product that arrived wet with a mildew smell is completely unacceptable, and we take this very seriously.
We would love the opportunity to make this right for you. Please reach out to us directly at support@breevelle.com with your order number so we can investigate and resolve this as quickly as possible.
We stand behind the quality of our products and want to ensure every customer has a positive experience. We hope to hear from you soon.
Best regards,
Breevelle
I ordered on March 3… still NOTHING &NO RESPONSES
I ordered on March 3. Received a tracking number on March 11. It is now March 31 and I still do not have my order and tracking number supplied shows no updates since March 11. I have sent several emails and I have received no responses. The phone number listed for the company does not work.
11 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi,
We sincerely apologize for this experience — a 3-week wait with no updates and unanswered emails is completely unacceptable, and we fully understand your frustration.
We want to resolve this for you immediately. Please email us at support@breevelle.com with your order number and we will personally look into the status of your shipment and get back to you with a solution right away.
We are also aware of the issue with our phone line and are working to get it resolved. We are committed to making this right for you.
Best regards,
Breevelle
Great customer service
Great customer service, I did not know the strawberry flavor was sold out, but thankfully I got a new flavor, works very well so farr... will give an update in a few weeks.
12 de março de 2026
Avaliação não solicitada
Resposta da Breevelle
Hi there,
Thank you so much for your kind words and for taking the time to leave a review!
We’re really happy to hear that you’re enjoying the new flavor and that our team was able to help resolve the stock issue for you. Your feedback means a lot to us, and we truly appreciate your support.
We look forward to hearing your update in a few weeks — feel free to reach out anytime if you need anything.
Kind regards,
Breevelle
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