Brewser Avaliações 

764
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Browser do a great job in sorting monthly subscription beer boxes from really good breweries. The resident breweries and rotating monthly guests offer a great choice of different styles. Customer serv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de Cervejas
  2. Loja de Cervejas

Escrito pela empresa

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

764 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(764)

83 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Terrible customer communication model

Ordered on 31.7.24 and waited for 2 weeks before trying to contact Brewser…I say ‘trying’ because contacting People on the dark side of the moon may well have been easier. There is no contact number (even with companies house or other searches). Various web searches say to contact through their portal - what portal? When using their website to email you then get options of what you want to talk about and when you click ‘where is my beer’ it tells you to use their customer portal!!!! Thoroughly unimpressed and not expecting to hear from them having now sent messages via three avenues.

13 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Signed up for a taster pack and was…

Signed up for a taster pack and was promised '4 fresh beers'. When they arrived one was a month short of its expiry date and another one had no expiry date on it at all (a legal requirement). Customer service did not seem to think this was a big deal, only offering me some money off my next box. They ignored my follow-up email so I will not be subscribing.

1 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Tried without subscription

Paid a one-off amount to try 4 of their beers. The email receipt clearly then said ‘subscription £0’ so I understandably thought I hadn’t signed up to anything. I hear nothing at all and then this morning was charged £29. Wouldn’t be so bad if I had an email asking what type of beers I like, or telling me they’re being prepared, but instead I got charged for something I didn’t sign up for. I emailed to cancel before beers were sent out but was still charged £6 for their costs so only partially refunded. After some back and forth via email I was then refunded the whole amount. Beers were good.

22 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Service

Great selection of breweries to choose from and customer service is top notch. Any issues are resolved quickly and easily. Overall best beer subscription that I have tried.

5 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Best Beer Subscription Service

Undoubtedly the best beer delivery service. If you’re into craft beer, especially ales, this is the beer subscription service for you! Some of the best breweries in the country are signed up and it’s all so easy and convenient

2 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service

Top service, ease of use, and quality comms.

As occasionally happens there’s a delay on a shipment of a special box but Brewser have noticed YODEL are back-logged. Brewser got in touch to warn us, but it was delivered expected.

Fantastic 👍

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High quality and fresh

Only had one order so far (Verdant) but I was impressed with what I received. Interesting beers I had not tried. Delivery was good and the cans were fresh. Looking forward to my next case!

16 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I really wanted to find a way to get…

I really wanted to find a way to get beers from my favourite brewery (Vault city) on a monthly basis. That's when I started using Brewser which does exactly that. although It took some time to get used to the website and the box system, I have now been using them for over a year and they have delivered exactly what I wanted.

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beer subscription you say ? Yes please...

I had been looking for a new beer subscription ever since the sad demise of BeerBods late in 2022.
I settled on Brewser and have to say so far I am very happy. I like the fact you can choose your brewery or go random and the pause function looks like a good idea but I haven't used it yet. All in all very happy.

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Do you enjoy craft beer?

Do you enjoy craft beer?
Prefer to choose what you receive as opposed to a random monthly box?
All I can say therefore is 'This is the way'
Almost 150 UK breweries to choose from, we all ought to know how varied that is.
Regrets I've had a few, but never about joining Brewser.
Truly a game changer for sampling great quality UK beer.
Never disappointed, a truly amazing service 🤗

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've tried a few other subscriptions, but this is the best by far.

I've tried a few other beer subscriptions before that have never really been that great for me, either the choice of breweries and beers was quite poor or it was from one brewery only and I grew bored of just one brewery.

The Brewser box works for me as I can change brewery every month, trying smaller breweries I have never tried before. The filter options to find the right style for your box is great. The fact that delivery is included in an already great price makes this even better. The option to pause it as well, especially in these difficult financial times, is a real plus.

Definitely a beer subscription I recommend to friends, or anyone that will listen really, as it helps people discover new breweries, new beers and all at a great price.

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent range of UK breweries

Excellent range of breweries, really like trying different beers from all over the UK.
Tried a few breweries so far and you get a great mix of beers from IPAs, sours and stouts.
There are options for dark beers, pale ales and some special boxes from time to time.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Out of this world!

I adore this service. The choice of breweries is amazing and the ability to choose or leave up to the knowledgeable people at Brewer is fantastic. It really does open the countries craft breweries to the enthusiast and allows exploration to your heart's content.
Having dealt with some of the team personally on occasions that breweries were no longer able to supply boxes or god forbid the card declined, they are awesome people too.
One very small improvement I would love to see would be a more prominent 'Request a Brewery' button. The rest of your customer base must have some gems they'd love to share!

7 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tip-top in every box!

By far the best independent beer subscription I've tried!

I'd love to travel the country visiting breweries and sampling their delights, but unfortunately time and money restraints hinder that ideal somewhat. Luckily, brewser came to my rescue 2 years ago and I've not looked back! Not only do I get to try a new brewery once a month (far more often than I used to) but all in the comfort of my own home, so I don't have to worry about any of that pesky travelling malarkey.

Only once has a box seemed undervalue, which was the very first month of operation, so down to teething problems and very quickly resolved. Ever since then, selection and value have been tip-top in every box!

I've seen a few rare reports of delivery issues, but I cannot support any of that, as I have never had one.

The interface online is so easy to use and makes choosing my next brewery so simple, even when drunk I can do it (which is rather useful, I must say).

The added benefits for when visiting some of the breweries is a great perk too.

Overall, I am incredibly happy with the service from Brewser and recommend any fermented beverage enthusiast to give it a go (unless beer is your least favourite beverage, but I think if you've read this far, that's unlikely).

16 de novembro de 2023
Avaliação não solicitada

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