Britannia Movers Avaliações 

1.114
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team who moved us were utterly excellent. Marcus, Jason, and Derek were swift, cheerful, patient and careful throughout the move. They took time to listen to any concerns or questions we had and r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They arrived on time, we took them round the house telling them what was going and what was staying and they simply got on with packing etc. We went out. When it was done, we checked the house and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mudanças
  2. Serviço de Encaminhamento de Carga
  3. Serviço de transporte e armazenamento de móveis
  4. Transportadora
  5. Depósito
  6. Serviço de transportes

Escrito pela empresa

Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.114)

143 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Truly amazing, from start to finish.

We moved last year with BR Petersfield and the service was BEYOND exceptional. The team we worked with were so efficient. Everything was done exactly as promised. They included a motorcyclist to take care of our bikes which was really appreciated. He was a nice guy and we felt confident knowing he was taking care of the bikes given his specific knowledge. They worked so carefully and not a single thing was damaged or lost. I honestly can’t recommend these guys enough. Moving house is stressful and working with BR was the absolute best part of the process.

22 de março de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

Thank you for choosing Britannia, and for leaving us such lovely feedback. The team in Petersfield really do have incredible technical skills and knowledge, so we're not surprised to hear that they took such good care of your bikes. If we can do anything to help you again in the future, just let us know.

Avaliado com 5 de um total de 5 estrelas

Very slick and efficient

Used Britannia RyansMove Wembley to move from London to Nottingham 28-29 July 2025. 5 men, 2 vans, 2-day job. It was all very slick and efficient. The men were very polite and friendly and worked very hard. Rang me before their arrival on both days to give ETA. Emptied my 2nd floor (no lift) London flat into the lorries in under 3 hours, and unloaded in Nottingham in even less time. They took the stress out of the experience. I am very grateful.

28 de julho de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

What amazing feedback, thank you so much! We'll make sure this gets to the team who were involved with your move. Thanks for trusting Britannia with your relocation, and we wish you every happiness in your new home.

Avaliado com 5 de um total de 5 estrelas

The delivery truck arrived promptly

The delivery truck arrived promptly, having driven down from Middlesborough
The two guys were brilliant, especially as they were delivered a curve ball at the storage location when one of the two gates would not open which meant they were not able to drive the truck to the storage unit doors. This meant they had a long walk from the roadside with all our items. With no complaints they got on with the job and our possessions were moved into the unit and packed securely.
They went above and beyond when they gave me a spare paddock when the one we had was too big.
Can’t thank them enough for a great job.
Great job guys.

30 de julho de 2025
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Resposta da Britannia Movers

Enormous thanks for taking the time to leave us such detailed feedback, it really sounds like to team went above and beyond to help, which is wonderful. Thanks for choosing Britannia!

Avaliado com 4 de um total de 5 estrelas

House move

Great bunch of guys to assist on the day nothing was too much trouble - very helpful and placed thing in the house where we wanted them.

6 de junho de 2025
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Resposta da Britannia Movers

It's lovely to hear that your move went without a hitch and that the crew were friendly and helpful. If you feel we could have done anything better, please do drop us an email at CustomerRelations@britannia-movers.co.uk. We're always trying to do the very best job that we can, and customer feedback is a huge help with this.

Avaliado com 2 de um total de 5 estrelas

avoid

avoid. Everything went well at first, they packed as agreed. then they turned up on the day with not enough vans, and head office wouldn't send anymore, which means the movers had to make two trips, delaying our move by hours. our stuff was dirty upon arrival (the vans were dirty). I ended up having to do assembly of some items, despite paying for them to do it, as it was the only way to get them out the house before 8pm. When i complained, compensation was agreed, but they never paid and have now ignored my last two emails. they only get 2 stars because they didn't break anything during the move bar one slate placemat.

27 de junho de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

We are sorry to hear of your disappointing experience. Should you wish to discuss your recent move and so that we can investigate, then can you please email CustomerRelations@britannia-movers.co.uk. You will need to include the name of the Britannia member you booked your move through.
Kind regards
Britannia Customer Relations

Avaliado com 5 de um total de 5 estrelas

We moved from Chirk wrexham to farndon…

We moved from Chirk wrexham to farndon Cheshire on Monday, the staff in the office in chirk were very helpful and professional.
The lads on the two vans Andy, Charlie,Aaron,and Luke polite helpful and very professional, couldn't do enough, we would like to thank you all.
Karl and Elaine and Nellie

21 de julho de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

Many thanks for taking the time to share your experience of Britannia Thomas Casserlys services. Andy, Charlie, Aaron & Luke will be thrilled with your high praise. We wish you all the best in your new home!

Avaliado com 5 de um total de 5 estrelas

Everything went well.

Everything went well.

8 de julho de 2025
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Resposta da Britannia Movers

We are really pleased to hear your satisfaction with your recent move - thank you for sharing. We wish you all the best in your new home!

Avaliado com 2 de um total de 5 estrelas

KEPP AWAY-EASTBOURNE

We had an inventory taken before we moved, everything seemed very professional and straightforward enough. We were told that the packing process would take two days. The first day two guys arrived and did an hour of packing then left, on the day of moving they arrived at 8 am with a large lorry and a smaller one, there was no way they would get all our stuff in there, and there was no way they were going to pack everything before 12 midday. Let me tell you they were awful, they ruined our ottoman bed, our chandelier was broken, it was just a nightmare, We did not vacate the property until late afternoon. Anyway to cut a very long and stressful story short, we took out their insurance and it was old for new so we never got the value of our chandelier back and as for the bed that was only a month old we had to fight to get full compensation back as we were not letting that one go.
My advice is keep away from this company, the office part might be professional but the people they use to move you is a joke.

18 de novembro de 2024
Avaliação não solicitada
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Resposta da Britannia Movers

We are sorry to hear of your disappointing experience. Should you wish to discuss your recent move and so that we can investigate, then can you please email CustomerRelations@britannia-movers.co.uk. You will need to include the name of the Britannia member you booked your move through.
Kind regards
Britannia Customer Relations

Avaliado com 2 de um total de 5 estrelas

Britannia Bradshaw Leicester

Britannia Bradshaw Leicester

I had a visit from a man who assessed the job. I specifically asked if the sofas and glass cupboards would be covered/wrapped to protect them. His reply was, "Yes." I was told that the job would be done over 2 days and the men would do an overnight en route arriving next morning. I paid for them to pack, dismantle and reassemble beds.
The job turned out to be very different. My things were packed any which way. The sofas and bookshelves were not protected - a gold chair is now black around the edges.
They did not do an overnight but returned to base and travelled up next day meaning that I had no need to book my elderly and nervous into a cattery for the first ever time in his life. They claimed there was a good reason but yet failed to communicate this to me until I rang the office just before the van was was leaving? They had 5 hours to communicate that to me and I could have changed the arrangement. But obviously they didn't think it mattered. Plainly and simply I regard this communication as a matter of courtesy but they failed to show such courtesy to me.
On arrival they damaged an oak chest of drawers. They carried out another set of oak drawers in the pouring and failed to wipe them down. They made excuses about why the bed couldn't be re-assembled properly (it has been taken down too many times - rubbish it was new 3 years before move). I have a sneaking suspicion they were saying anything to avoid taking responsibility for any damage or failure on their part. They damaged my house. I paid for insurance offered by Britannia Bradshaw to cover against damage in the move and yet they refer me to my house insurance. So what did I paid extra insurance for?
The owner of the firm was so sarcastic when I spoke to him and kept speaking over me. I'm sure he thought he could get away with talking a female in that way. He was rude to uttermost and totally unprofessional. I will never use this firm again and intend to share my experience.
The amount they charged warranted a better service than the one I received. This firm was little better than a few men with a van. To say I was disappointed is an understatement. The lack of communication, the lack of respect for my furniture and possessions and the personal lack of respect shown to me by the manager and his team is unacceptable. Good luck to anyone who decided to use this firm for their move - insure yourself to the hilt and don't bother making complaints about their service - nothing is ever their fault. I gave them 2 stars for turning up at both ends.

10 de julho de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

We are sorry to hear of your disappointing move experience, we have passed your comments onto Britannia Bradshaw of Leicester so that we can address the issues you have raised, including making a claim on your insurance policy.
Kind regards
Britannia Customer Relations

Avaliado com 5 de um total de 5 estrelas

Good experiences.

Good experiences.

30 de junho de 2025
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Resposta da Britannia Movers

Thank you for your 5-star rating and for using Britannia during your move. Best wishes in your new home!

Avaliado com 2 de um total de 5 estrelas

Terrible communication and dishonest and very, very rude

Yes, difficult circumstances with my divorce, but nearly impossible to deal with when I kept scalping me changing the price. They stated it was all inclusive with standard customs, and now they want me to pay the customs standard clearance in Australia, which is part of the contract. It is dishonest. They charge me for not picking up a whole lot of things and then when an extra carpet came over they charged me for that. They tried to convince me that a cushion cover with it was a carpet and acted like they actually knew what they were talking about when they had no idea what they were doing. The boys are great the management as usual, just using lip service and not telling the truth Trying to sculpt me. I’ve been so patient with them. They are trying to make me pay double bubble standard typical techniques sorry to say but dishonest. I spoke to one of the managers over a similar job a couple of years ago, and he abuses and yell yelled at me I cannot recommend this company unless you’re associated with them or you have a very simple job to do locally which they seem to be good with local removals in Petersfield they were also very unkind to me, not wanting me to talk to the Removalist on the day to vary a pick up. I had to send a friend around cause I’m in Australia to go and organizing it with them very inconvenient and just turning their back on their mistakes and just constantly denying anything that they did wrong as you expect with a poor operator

7 de julho de 2025
Avaliação não solicitada
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Resposta da Britannia Movers

Thank you for your feedback. We’ve addressed this matter with you directly and won’t be commenting further here. We appreciate your understanding.

Avaliado com 5 de um total de 5 estrelas

Your crew were very helpful and tidy

Your crew were very helpful and tidy, did an excellent job in packing and moving

23 de junho de 2025
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Resposta da Britannia Movers

Thank you for taking the time to share your experience and for choosing Britannia. Best wishes in your new home

Avaliado com 5 de um total de 5 estrelas

Very efficient staff on the day

Very efficient staff on the day - who were able to move the furniture both out of the house we were moving from and into position on the place were we were moving the furniture to

30 de junho de 2025
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Resposta da Britannia Movers

Thank you for your kind words and for choosing Britannia. Its great to hear how happy you were with the service the team provided. Best wishes in your new home!

Avaliado com 5 de um total de 5 estrelas

Quick

Quick, no fuss, packed everything (carefully wrapped) in boxes which they marked for appropriate rooms. Very good service indeed. Would recommend to anyone.

19 de junho de 2025
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Resposta da Britannia Movers

Thank you for recommending our services and your 5-star review, its really appreciated! We wish you all the best in your new home!

Avaliado com 4 de um total de 5 estrelas

On time

On time, polite,
BUT
despite colour coded labels bags and boxes were not always in correct rooms - yesterday I found missing kitchenware in the bedroom

25 de junho de 2025
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Resposta da Britannia Movers

We are pleased to hear that your experience overall was a very good one. We apologies that some boxes such as your kitchenware had not been positioned in the correct rooms, however its great to hear that everything arrived safely to your new home. Best wishes in yor new home!

Avaliado com 5 de um total de 5 estrelas

100% BRITANNIA MOVERS

The men sent to pack my memories to go stateside were the tops.

20 de junho de 2025
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Resposta da Britannia Movers

Thank you for the high praise, its really appreciated. We wish the very best of what America has to offer! we are sure you are going to have an amazing time.

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