Britannia Lanes Avaliações 

276
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely quality service. The guys could not have been more helpful. Weather was hot and they didn’t stop all day. Would certainly recommend this Company to anyone.

Avaliado com 5 de um total de 5 estrelas

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered prompt... Ver mais

Avaliado com 5 de um total de 5 estrelas

The process was very straight forward and professional. And I can honestly say the 5 guys who managed the move on the day were exceptional. So helpful, courteous and they did everything they could to... Ver mais

Avaliado com 4 de um total de 5 estrelas

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... Ver mais

Detalhes da empresa

  1. Mudanças
  2. Agência de locação de vans

Escrito pela empresa

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

276 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(276)

35 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Packed and unpacked faultlessly

Packed and unpacked faultlessly, the team we had took all the stress away and were super helpful - really helped with the day and we were relieved to be in safe hands - also had a laugh with them as well which was great

28 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Many thanks, we have passed your comments onto your removal team, and to have been able to make the process a little less stressful for you. Kind regards Lynn

Avaliado com 5 de um total de 5 estrelas

Highly recommend this removal company

We booked Britannia Lanes after change of moving date and late exchange of contracts meant we lost our planned removal company. They came out quickly to estimate removal time & cost. Quickly delivered packing boxes etc and were very helpful. The removal men who came for the actual move were very careful, friendly and super strong. Unfortunately as we didn’t get the keys to our new home until 4.15pm, they unloaded essentials like bed and sofa and brought the rest back the next day. That waiting waiver payment was well worth the money! Thoroughly recommend them as a removal company. The only negative was that I booked the removals, the form was in my name signed only by me, all the emails were sent by me, yet nearly all the responses were sent back to my husband Mr T, even when I added my full Mrs + name at the bottom of the emails. It was such a sloppy, old fashioned default communication.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Caroline, thank you for your feedback, we have noted this for the future. Kind regards, Lynn

Avaliado com 5 de um total de 5 estrelas

Britannia Lanes team were brilliant

Britannia Lanes team were brilliant, they were efficient, helpful and very supportive with my mum. They went above and beyond to help my mum out at a stressful time. I would recommend this company if you want a stress free move.

18 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Caroline, it was our pleasure to carry out your move for you. Kind regards Lynn

Avaliado com 5 de um total de 5 estrelas

The staff

The staff ! Professional and friendly made the transition smooth and took away the stress thank you 😊

21 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

We are happy to have been able to help. Kind regards Lynn

Avaliado com 5 de um total de 5 estrelas

Friendly, efficient and professional

Arrived on time, the four lads went about their work in a friendly, professional manner ..
The weather was atrocious both loading and unloading but no complaints they were very efficient that left us happy in our new home ..Great work and thank you for taking the stress out of the day !!

16 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Pete, so glad you had a stress free move, helped by our team. Regards Lynn

Avaliado com 5 de um total de 5 estrelas

really pleasant helpful obliging team

really pleasant helpful obliging team. All valuables/ fragile well packed and arrived in the same state that they left my old house.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Thank you for your kind review. Regards Lynn

Avaliado com 5 de um total de 5 estrelas

Britannia Lanes move from Torquay

Used Britannia Lanes Exeter for our move from Torquay. The team were excellent. Worked liked trojans for both days and were a pleasure to deal with. All of the guys worked really hard but a very special mention to Leyton who was brilliant over both days. Thank you.

14 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Thank you for your kind review, we have passed your comments on to Leighton. Regards Lynn

Avaliado com 1 de um total de 5 estrelas

Avoid Britannia Lanes Movers.

Avoid Britannia Lanes Movers.

This move was a Train Wreck from the start. The "Highly Trained, Professional" crew, acted more like a group of lads from down the local pub.
Many of our belongings were broken, lost, or just not moved from the old house to the new house, many boxes of our belonging were left outside in the elements and thus the contents had ruined due to the weather.

We would highly recommend these movers to be avoided, Think twice about hiring them, as we should have.

In a word: HORRENDOUS.

15 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Very friendly and helpful staff in the office and the removal guys were great too. I would happily recommend Britannia Lanes to anyone looking for a local or national move.

2 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Peter, thank you for your review. Thanks Lynn

Avaliado com 5 de um total de 5 estrelas

Britannia Lanes has moved disparate…

Britannia Lanes has moved disparate parts of my family 6 times in the last 2 years. They are my first choice for brilliant and timely service, with caring, courteous and professional removal men and women. I would highly recommend them. They also went above the call of duty in sending out a van to pick extra stuff up at short notice.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Andrew, it was a pleasure to be able to help. Thanks Lynn

Avaliado com 5 de um total de 5 estrelas

Great!

Excellent communication, really quick response times. Porters were brilliant, so efficient, made the moving day run so smoothly!

23 de setembro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Ellie, many thanks for your review. Kind regards, Lynn

Avaliado com 5 de um total de 5 estrelas

Great removal company

Great removal company, on time and very efficient. Staff extremely helpful and friendly. Would definitely recommend Britannia Lanes

16 de setembro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Daniel, thanks for your kind comments. Thanks Lynn

Avaliado com 5 de um total de 5 estrelas

Very happy with Britannia Lanes

Very happy with Britannia Lanes. The good experience starts when you phone the company: the women who answer the phone are so cheerful and lovely it makes a huge difference (especially compared to the grumpy people who answer phones for other removers). The three men who handled my move, literally, were super helpful despite what must be a backbreaking job. Together they took the stress out of the move at what was a very difficult time. I would certainly recommend this company

12 de setembro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Cathy, we always pretty cheerful here and we are pleased we could help to alleviate some of the stress for you. Kind regards Lynn.

Avaliado com 5 de um total de 5 estrelas

Excellent!

We had a few false starts with completion on our property but Lanes worked hard to adjust to be able to support us.
On the day the team worked extremely hard and were a real credit to the company. They endeavoured to place items to assist making things easier for us after they had left.
Their enthusiasm never waned throughout the whole day. Excellent service, I couldn't have imagined how it would have been without them. We wouldn't hesitate to recommend the whole team!

13 de setembro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Jo, we are delighted to have been able to help. thanks Lynn

Avaliado com 5 de um total de 5 estrelas

5 star service.

Very professional service from our initial enquiry right through until furniture was delivered. The removal guys were super helpful, quick and efficient. The ladies in the office always polite and able to respond and /or offer assistance. Best removal service we have ever received. 🙏
We did have a slight issue with our delivery address access despite our best efforts to forewarn. But this was quickly solved by Joel and although we had to pay extra for a shuttle service he worked quickly and helpfully to get our furniture to us at the agreed time.
Would definitely highly recommend and would use again. Thank you.

21 de agosto de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Thank you for your such a lovely review of our entire team. Kind regards, Lynn.

Avaliado com 5 de um total de 5 estrelas

First choice

Great removal company!
We needed to move house at a reasonable price. They did it,
We wanted trustworthy, friendly staff.
We got them.
This is a company you can trust to move you, when you want and where you want.
We’d use them again.
First choice.
Thanks to all of you who were involved in assessing, quoting, amending the quote, booking a date, changing it, booking a new date, changing it, and booking the final date. And a special huge thanks to the guys carrying the heavy stuff and the 300 boxes - you were great and good fun to be around!

3 de setembro de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Martin, we have passed your thanks on to our crew, surveyor and office staff involved with your move. thanks Lynn

Avaliado com 5 de um total de 5 estrelas

We were so impressed

We were so impressed with the service provided by Layton, Tony and Josh. They could not have been more helpful and professional. Our heartiest thanks all round. Thank you also to Cheri and Lynne in the HQ for making the initial arrangements. It all went swimmingly well!

28 de agosto de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Many thanks for your great review of our crew and office team.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Brittania Lanes of Exeter were incredibley helpful from the start. Ours was a big move from Surrey to Bude in Cornwall which in total was a 5 day move. The quote was the most reasonable that we got (compared to Surrey companies) and they were also able to fit us in a very short notice.

We had Adrian and Tony drive down from Exeter on the Monday and start the fragile pack service (we opted to pack the rest) and loading. They were enthusiastic, polite and very hard working. I would 100% recommend them.

23 de agosto de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Hi Karina, we are pleased you were so happy with our service and wish you every happiness in Bude and your new home. Adrian and Tony have been told of your comments. thanks Lynn

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